Spring Festival Express is a chronic disease of electric dealers

Science and technology: online shopping has become more and more people's life to buy a major choice, stay indoors, choose their own products, convenient and quick way of shopping for more people to accept. However, with the accompanying courier services, often in the spring festival during the embarrassment, express staff home for the new Year, the net purchase of goods late Spring Festival, has become the express industry every year will encounter a stubborn disease. Although the Express company is committed to the Spring festival does not holiday, but the face of the spring Festival orders surge, the courier has reduced the problem, still unable to meet market demand.

The rapid development of electric business, supporting services are not guaranteed, this has undoubtedly become a stumbling block to its further development, whether to solve this problem from the root causes, has become a test of the electrical business of the touchstone.

Here is a report from the media.

Online shopping did not arrive

"This is New Year's Eve, I bought the Spring Festival has not arrived, no snacks how to watch the gala Ah!" In order to get the spring festival early, consumer Miss Chen February 2 in shop 1th under the purchase of a lot of snacks and melons, after the customer service staff assured her that as long as the order before February 5, can ensure that before the festival delivered home. However, Miss Chen until February 5 found that the status of the order is still shown as "packaging," which makes her a little worried. When she contacted customer service, customer service said, before the festival delivery volume is too large, orders can not be sent a year ago. After repeated communication, customer service only then put forward, if really urgent delivery, you can go to the warehouse to take delivery. Yesterday, when Miss Chen came to the warehouse, she found that many consumers were rummaging through the pile of goods, while her purchases were pressed in the innermost. "I wanted to buy a TV set for my parents before the Spring festival so that they could watch the gala on a new TV," he said. "Mr. Wang bought a television on the internet, originally said to be able to arrive yesterday, the result yesterday Mr. Wang again contact with customer service, get the answer is to wait until number 15th to arrive." It was a great disappointment to Mr. Wang's family.

Electric business promises "No break for Spring Festival"

Most of the electric dealers promised the "Spring Festival lunch break." In store 1th, the official online clearly written, 1th stores 24 hours, distribution in the Spring festival during the normal operation. But also to remind "due to the impact of the Spring Festival, north, northeast and east China Orders: The estimated delay of 3-5 days delivery;

Amazon China has pledged to provide a free delivery service during the spring Festival, including New Year's Eve and lunar, but in individual areas it is expected to have an extended delivery time. Jingdong Mall Also during the Spring Festival commitment does not close, ordinary goods and electricity orders in Beijing, Shanghai, Guangzhou, Chengdu and other major cities still ensure normal distribution.

Industry analysts believe that the new year for the electricity business is a test, traffic and order volume rose sharply at the same time, the express but suffered stagnation, on the one hand, most of the express business in the Spring Festival period are suspended, on the other hand, the national traffic is facing the Spring festival, making freight speed slow, difficult to increase, the