Subversion of traditional layout pattern Cloud call Center

Call center, in the past a long time, are financial, insurance, aviation and other large enterprises exclusive products, high total cost of ownership, long time to build, professional operation and maintenance problems ... Whatever it is, it discourages small businesses that want to own call centers or call center seats. With the increasing demand of enterprises and customers and the maturing of cloud technology, the cloud call center, the new call center Leasing service, is challenging the traditional model.

In recent years, with cloud computing together with the growth of the days of the call center cloud services, such as the Rise of cloud call center flexible, worry, the characteristics of the economy is gradually more and more enterprises recognize, recognition, and has successfully entered tens of thousands of enterprises. Professional platform system, perfect service system, in the promotion of the healthy development of the industry, but also witness the cloud call center in China among enterprises in the road of popularization!

Easy and flexible access

As a new type of call center, the principle of cloud call center differs greatly from the traditional one. The traditional call center construction mode is the enterprise itself or find suppliers to prove the program, procurement software, hardware system to build, to the operators to rent network and number resources, the latter also have their own maintenance and management, the input of human, material, financial and time costs are very huge , and the cloud call center is by the days run intermediation and other call center service provider to use advanced communication and computer technology, centralized construction of high quality and high concurrency processing capacity of the call center platform, through the remote seat function, the seats are allocated to different enterprises, and is responsible for the operation and maintenance of the system, access to the way is very simple.

In addition, the cloud call center is rented on demand, the advantage of paying by volume is also the traditional self-built call center, because this means that the enterprise has a complex call center system of a one-time investment of almost zero, and as the business development, the seat can also be adjusted at any time, the system upgrades are completed by the service provider, To ensure that the company's call center is absolutely the latest system. Simple, flexible access and low-cost access to cost, completely subvert the company's traditional knowledge of call center, but also stimulated the enterprise to call center demand for a large number of release.

Safe and stable platform operation

It is understood that day-run intermediation of the call center platform deployed in the operator's standardized telecommunications class room, eliminates the operator computer room to the Enterprise Room network link, can effectively avoid the transmission line fault causes the business complete interruption, provides the dual power supply, may guarantee the power supply quality, avoids because the Enterprise user Office environment power off has the influence to the user business Platform IP network directly connected to the telecommunications or Unicom IP backbone nodes, the bandwidth is almost unrestricted, good Internet connection can fully guarantee the smooth use of users, access to ordinary local number or 400 incoming number of voice relay to meet the highest level of telecommunications standards, stability can reach 99.9%. Due to the use of the days of the hardware equipment are Cisco, Dell, HP and other mainstream manufacturers of products, in the hardware also fully guarantee the stability of the system.

Business model services for the King

The characteristics of monthly payment determines that the service provider must provide safe, stable and sustainable services. Otherwise, when the service provider's call center is not good or can not meet customer demand, customers can stop at any time to choose another service provider. This also means that who can provide a stable platform system, a good customer experience and a perfect service system, who can win customers, win the market. This feature, in the integrated operation of the service provider's ability to put forward a severe test, but also urged the service providers to optimize their own platform system, improve their service system to adapt to fierce market competition.

As one of the few companies that have started to profit in this field, the T-care service system provides a reference for many peers, that is, the product function accounts for only 30%, while the service guarantee accounts for 70%. This concept is very good interpretation, in the cloud call center era, the comprehensive service level is the core competitiveness of services providers. The system integrates call resource management, network management, telecom resource management, security management, daily maintenance and many other services to ensure the stability, reliability and security of the enterprise Call center operation, so that enterprises can focus on their own business operations, without putting human, material and financial resources to carry out call center system maintenance.

Application value is becoming more and more prominent

For different enterprises of different sizes, the characteristics of different needs, days run to provide enterprises with a need to buy any software and hardware equipment, as long as the provision of office space and seats staff can easily have their own professional call center of the excellent choice, to solve the large number of small and medium-sized enterprises in the general shortage of funds, experience is scarce , operation and maintenance of the weak problem, so that enterprises can focus on their core business. So far, both large companies with thousands of seats and small businesses with only one or two seats are joining the cloud call center. As the cloud Call center customer base is becoming larger and bigger, its function to improve operation efficiency and reduce operating cost is becoming more and more prominent.

It can be foreseen that, as the service providers to the various industry customer services continue to deepen, these industry's call center solution will be increasingly mature, when the cloud call center demonstration effect gradually appears, its flexibility, worry, economy and other characteristics than the traditional self-built mode of high cost, long cycle, maintenance difficult, expansion of complex issues such as the advantages will become more obvious. At that time, I believe that whether it is to expand the call center needs of large enterprises, or a new call center needs of small and medium-sized enterprises, cloud call center will become their important choice. When these requirements are released in large quantities, we have reason to believe that the spread of the cloud call center will be more and more smooth.