Suning easy to buy recovery wrong order commodity shrink lead consumer question

BCC network Beijing June 2 News (reporter Nagesk) according to the Voice of China "Yang Guang News" reported that Suning easy to buy (micro bo) is Suning appliances (micro-BO) Group of the company's online shopping mall, the voice of China on May 12 aired Suning easy to buy 51 promotional Skyworth (micro-bo) color TV, and "Labeling price errors" as the Mandatory cancellation of the order report. After the program aired, Suning said they would try to compensate consumers for their losses. Does Su Ning's Tesco fulfill the promise?　　Are consumer interests protected? May 12, the Voice of China aired Suning easy to purchase mandatory cancellation of consumer orders after the report, Suning easy to buy and consumers to restore the order.　　Consumer Mr. Ho: 26th suddenly received a message, he said you have placed a single, your order number is, and then the next single success, Cod, I called to ask him what it is, he said that I ordered the TV set. Then, the television to the home, careful examination, simply do not meet the promotion of suning easy to purchase the Web page, for example, the TV does not have network video function.　　Consumers believe that, although the TV model and order on the same, but the internal quality is different. Mr. Ho: Give me a new one. It's a shrunken version of something.　　The model is the same, will also provide to the store, divided into several grades, if the consumer to distinguish, you will not be able to distinguish between watching TV or watching a movie, you can only find the difference between two. More knowledgeable consumers have found the problem, and the movement of the original TV has been replaced. At the same time, consumers feel that this color TV scanning frequency is also not the Su Ning easy to buy the website propaganda so high.　　Feeling deceived consumers to suning easy to buy, Suning easy to buy, the Web page product parameters are provided by manufacturers.　　Suning Customer Service: chip problems need to consult manufacturers, parameters are provided by manufacturers.　　For the product quality why shrink, as the sales of Suning easy to buy brand manager Li Peng explained that Su Ning can not remove the box, so the problem is in Skyworth.　　Li Peng: After we get the products from the manufacturers, we sell it through our channels, we do not disassemble the machine in the middle, and we do not disassemble the box.　　Skyworth E-commerce department Head Kiyita admitted that the manufacturers did change the movement, they have reached contact with consumers, will solve the problem as soon as possible. Kiyita: We have already contacted the consumer, we have already solved the problem which he wants to solve very much, next immediately gives him to carry out. Easy to purchase this aspect of the page may not be updated in time, causing some problems.　　But the problem is solved in a timely manner, and there is no problem with function. China's Consumer Protection Act 19th expressly stipulates that the operator should provide consumers with information about goods or services, not misleading false propaganda. At the same time, article eighth of the Act also expressly stipulates that consumers have the right to know the real circumstances of the goods they purchase, use, or receive services. I hope that businesses can operate honestly and protect the legitimate rights of consumers.