Ten unspoken rules in car and group buying

March 14, the Chongqing Municipal Consumer Council released the "Top ten Consumer Unspoken rules": Catering, Automotive, communications services, Express, tourism, network group buying and other industries listed.

According to the Chongqing Business Report, for the "Ten Consumption potential rules", Chongqing Municipal Consumer Council will be timely to the relevant government departments, industry associations reflect, and focus on attention, and actively guide norms to promote consumer harmony.

Dive Rule 1 Catering industry to open bottle fee

Reflect: Some restaurants to consumers to charge drinks open bottle fee, disinfection tableware fees and set the minimum consumer threshold.

Case: 2012 Spring Festival, Mr. Luo's nephew in the city held a wedding banquet, was charged nearly million open bottle fee. "Hotel inform, open a bottle of wine, domestic wine 100 yuan/bottle, imported wine 200 yuan/bottle, wedding banquet selected wine to receive 400 yuan/bottle." Mr. Luo said, the hotel has ordered, not because the bottle fee is not pleasant, so can only be helpless to pay.

Statement: Chongqing Municipal Consumer council Secretary-General Liu Mingsheng said, February 15, the city nearly hundreds of leading catering enterprises, 26 Catering Chamber of Commerce Branch voluntarily committed to cancel the "open bottle fee" and other unreasonable charges, not pretexts repeat charges. Strive to April ago, to achieve the city's catering industry tens of thousands of stores are joined to the initiative to eliminate unreasonable charges.

(Securities Times News Center)

Potential rule 2 fare increase to mention "tight" car

Reflect: Part of the 4S shop to adopt a fare increase or tying the interior of the way to sell "tight" models, vendors are not in accordance with the order of the car to supply, but the priority to ensure that the increase or purchase of interior customers, otherwise, can not guarantee when to lift the car.

Case: Last year's National day, Mr. Wu decided to buy a bare car price of 159,600 yuan silver sedan. After paying a deposit of 5000 yuan, the sales staff said that Mr. Wu also needed to buy insurance, license and purchase a navigator, or not to lift the car. Mr. Wu introduced, and then, he repeatedly found the dealer negotiations failed, had to give up the purchase and asked to refund the deposit, but the dealer refused. So, Mr. Wu dialed 12315 to make a complaint. Finally, in the commercial law enforcement personnel mediation, the car dealer said that for additional products, Mr. Wu can voluntarily purchase without imposing requirements. After that, Mr. Wu bought the car.

Statement: Chongqing Municipal Bureau of Commerce and Industry, said that the seller's behavior violates the "Zhongqing competition regulations" of the relevant provisions, once verified, the merchant will be fined 50,000 yuan. At present, the city Trade and Industry Bureau is the city's car sales industry increase (including the arrangement of decoration) to carry out the investigation of vehicles.

Unspoken Rule 3 broadband in the net two years to log off

Reflect: Broadband Internet users must be in the net two years, the period shall not be changed, not cancellation.

Case: A netizen posted on the Internet, because of work changes, he transferred from the county to the main city, but the processing of broadband but provoked a worry. "The broadband Internet subscription service, which was made last September, has not yet been a year old and wants to break the net, but the operators have asked me to pay the default." The Netizen said the operator said that broadband Internet access must be over 2 years, during which, if the cancellation, it is necessary to pay default payments.

said: Chongqing Municipal Bureau of Commerce and Industry, the relevant person, since last September, the city has launched a 9-month "anti-counterfeiting four anti-fraud" special action. Among them, "Four tyrants", that is, the abuse of market dominance, the establishment of "Overlord contract", mandatory services, tying goods, overcharging fees and other "overlord" behavior, to challenge the monopoly industry, to break the industry unspoken rules.

(Securities Times News Center)

Unspoken Rule 4 Cinemas prohibit takeout food drinks

Response: Cinemas are not allowed to bring food and drink outside to the cinema, while the food and beverage purchased at the cinema can be brought in.

Case: In mid-February, people miss with friends to go to a movie theater in Jiangbei. Because the cinema does not allow consumers to bring their own drinks, miss in the cinema counters to buy. "But a bottle of Kang Master Green tea in the supermarket only sell 2.5 yuan, here should be 12 yuan." Miss thinks the price is too high.

Saying: He Tianqiang, the lead lawyer at Sen-Da law firm, said the movie theater violated consumers ' right to choose and fair trade.

Latent Rule 5 Express Company maximum loss 300 yuan

Reflect: not insured goods in the Express if lost, express company maximum compensation of 300 yuan.

Case: "34 items were mailed and only 23 were left for acceptance." The Citizen du MoU reflects, his child on December 13, 2011 through Beijing a courier company mailing goods, who knows the goods but "shrink". Not only that, but also the boxes inside the box where the items were taken away. The company's staff persuaded that the first sign of goods before the investigation. Du said, then, the incident was repeatedly Beijing, Chongqing Express Company "kicked". Until February 27 this year, Chongqing's Express Company only formally reply: Pay 300 yuan.

said: Industry insiders said, according to the "Express market management measures" and "express service standards", for compensation is stipulated. According to the fee three times times the compensation is only suitable for the post, Express is not suitable for this article.

Unspoken Rule 6 Guide forced visitors to specify consumption

Reflect: Many tour guides and merchants collusion, forcing tourists to the designated business shopping consumption.

Case: Last November, Citizens Xu participated in Chongqing "Day Tour". "Paid 60 yuan tour fee, who knows the guide in the contract mark, to go to two shopping spots." "Xu said, a short day's trip, at the shopping point of two or three hours." Although the guide was not forced to buy, but continued to lobby. "The fare is so low, there is no profit at all, you cooperate with, buy some native products." ”

Saying: Industry personage says, if the consumer discovers the contract clause exists "the designated merchant", must promptly complain to the related department. Especially encountered by the tour guide forced shopping, must promptly complain to mgto.

(Securities Times News Center)

Hidden Rule 7 Children's photography high price selling negatives

Reflection: Take the child to photo studio, if the need for the film, must pay to buy, each less than 30 yuan, more than 40 yuan.

Case: The citizen Zhang recently took the child to a photo studio to take a photo, spent 688 yuan to set a preferential package, including 2 sets of clothing, fine repair photos 15. "In the selection of the film, the merchant said that the selection of the film must pay, each less than 30 yuan, more than 40 yuan." Zhang said, now is a digital film, businesses do not cost, why not send all?

Saying: Chongqing Consumer council Secretary General Liu Mingsheng said that consumers encounter these circumstances, can complain to the business sector, the business sector will be in favor of consumers in the direction of mediation.

Latent rule 8 Consumption prepaid card has balance

Reflect: Beauty cards, film cards, fitness cards and other types of consumption prepaid cards, the balance can not be refunded, want to use the balance can only be equal to recharge, cycle, and ultimately consumers give up, consumption prepaid card exceeds the validity period, need to charge a certain amount to reactivate.

Case: Ms. Zhang in the liberation of a hair shop to do hot dyeing care, handle 30 percent card balance is insufficient, the store asked her to recharge. "Either charge 1500 yuan or you will not be able to enjoy the discount at the original price." Zhang said, "There are still dozens of yuan, at least you can enjoy a special price." But the clerk told Cary to keep at least 20 yuan. Consumers believe that the lack of balance is not enough to supplement the amount of money?

Statement: Chongqing Industry and Commerce Bureau contract Supervision and Management office director Overtake said, to evade their responsibility, expand their rights, restricting consumer rights is now prepaid card existing problems, he suggested that consumers should read carefully when signing the contract, to avoid falling into the contract trap. Once the consumer encounters unreasonable "unspoken rules" can call 12315 to make a complaint, or sign up for the Bureau of Commerce and Industry website to publish suggestions.

Unspoken Rule 9 online group purchase invoices hard to open price false

Reflect: Some group purchase website through the number of "water injection" and other ways exaggerated publicity, falsely marked commodity prices, for various reasons to refuse or delay the development of tickets.

Case: "Last year, online consumption of more than 10,000 yuan, things bought a lot, but very little invoicing." "The people who live in Tianxingqiao Zhang often online shopping, yesterday, she told reporters, the internet to ask for invoices is very troublesome, network operators often" off. Therefore, in addition to maintenance, she must use the invoice items, others will not consider the issue of invoices.

Saying: Recently, the National Development and Reform Commission, the State Administration for Industry and commerce, and other eight ministries issued a circular on the promotion of the healthy and rapid development of E-commerce notice, said that the general administration of Taxation, the Ministry of Finance is responsible for organizing relevant departments and demonstration cities, research and improve e-commerce tax collection and management system Interim measures and standards for the management of invoices, the study of the Security Network (electronic) Invoice system and network (electronic) Invoice management and service platform construction ideas, the formation of pilot projects, and in the relevant demonstration city organizations to carry out the pilot. 22 cities, such as Chongqing and Beijing, have been included in the implementation of the online (electronic) invoice application pilot category.

Dive Rule 10 Taxi out of the main city do not play table

Reflect: Passengers take a taxi to remote locations, never play meter billing, the charges are "price".

Case: Yesterday, some people said that last year from the main city to counties on business, taxi drivers said the place is too biased, do not hit the table charge "a price" to 200 yuan, if "dozen combination" is cheaper, each 40~50 yuan. In the end, the public has paid 200 yuan for the fare. The public said that time was wasted, and that it was unreasonable not to make a meter charge.

Statement: Chongqing Municipal Consumer council secretary General Liu Mingsheng said that consumers in similar situations, to pay attention to the collection of evidence, such as car brands, timely complaints to the relevant departments.

(Securities Times News Center)