The county area net buys expensive, The courier company Dot has the fishy

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

Last July, Taobao released the "County Network purchase Development Report" shows that the county area average per person online purchase cost 5628 yuan, more than a second-tier city per capita more than 928 yuan.

However, in the face of such a warm county-level shopping market, "First financial daily" reporter in Hunan, Fujian, Zhejiang and many other provinces of the township market, but found that, in addition to postal, Shun Fung, in the county and above the region, express company network will be free to send pieces, and in many township outlets, consumers not only need to take pieces, A "handling fee" of at least 2 yuan must be paid.

Many express Company's senior to the "First financial daily" reporter said, has paid express delivery, absolutely can not accept the money of customers, this is the industry regulations.

More than 2 yuan "subsidy fee"

"In the rhyme up to 3 Express, the total cost of 6 yuan." "Zhangjiajie Cili County Jiang Wu Town, Hunan Province, Meng Jie (a pseudonym) to the" First financial daily, "said in addition to the post, the town's other courier outlets to receive additional fees," according to the size of the express volume and weight, the general is 2 yuan per charge, bulky each 4 yuan. " "Meng Jie said.

If the courier is sent to the Cili County, Courier will send a free door-to-door. Once out of the county scope, to the following township agent Point, not only need consumers to the agent point of their own pick-up, and each express at least 2 yuan to pay the "handling fee."

Meng Jie Live in the village under the Jiangya town, since the village, after the implementation of the project, the village every day there are several buses to town. Today, most people around the village of 35 years old will shop online.

The rise of online shopping, but also led to the small town Express industry development. 2012, Rhyme Tatsu, Qualcomm, Yuantong, Shentong, Huitong and other express companies in the Meng Jie is located in the Jiangya town set up a proxy point.

At first, Yun-Da Express free to take pieces, and then Shentong came in after the start of each express received 2 yuan, by the beginning of 2013, in addition to the post, the town other express outlets have to charge. According to Meng Jie statistics, only January, she received more than 15 express delivery, in accordance with each express delivery of 2 yuan, only handling fees on the expenditure of 30 yuan.

Meng Jie's encounter was not a case.

Fujian Fuqing Hongseng (alias) also encountered several times to take pieces of their own to pay the "handling fee" situation: "5 years ago, Fuqing below the town's express outlets have been implemented by themselves to take pieces of additional 2 yuan handling charges." According to Hongseng, now, in addition to individual township individual express cancellation "handling fee", Fuqing the following 17 townships 90% of the "four-through-one" dot still receive "handling fees."

In Zhejiang Province, some township market, express themselves to take the case of separate payment fees are more serious. Wangxia (alias) Spit slot: In the Express Company official website description can be served in the township, Courier will Express unified to the Commissary, the recipient every time to get the goods to pay 3 yuan to the commissary. A courier fee of only 6 yuan, take pieces to pay 3 yuan.

For the "handling fee" paid for this discretionary pickup, Jiang Wu Zhen Yun Tatsu Express network in charge of the director told reporters, its agent point is Cili County Yun Tatsu points, additional charge of 2 yuan "handling fee" is mainly from Cili County to Jiangya town tolls, and inform customers to take part of the telephone fee.

and Shentong, Yuantong and other courier network in charge of the "handling fee" received the above reply.

"2 yuan handling fee for the package is a very embarrassing thing, if the dispute will be a waste of breath, simply give it." "Hongseng said.

I also tried to call customer service phone complaints, customer service will be responsible for the franchisee, there is no way to solve. Meng Jie said, now, if she is online shopping will generally note the postal channel.

Company headquarters said unreasonable

"I think it's very unreasonable. "A well-known express company senior to the" First financial daily, Express is a door to door service, the first to be sent to the customer hand, did not send to the contrary, but also to receive customer money, is not normal.

Guangzhou, a number of courier also said to our correspondent, general range of items have been in accordance with the final address of the Express list of good charges.

Township on the Express agent point of the so-called from the county franchisee to the town outlets this distance of the toll, in fact, when the consignor had already paid. Therefore, these town Express agent Point additional charge county to town "Fare" is a repeat fee. and call the customer to take an extra telephone fee, in the Express company inside also do not have this argument.

According to industry veterans, in the township market, express Company according to the local development situation, one is the county franchisee development of the township outlets; another is to find a logistics company, and Agent of a courier company in the region's business.

At present, most of the courier companies in the county market operations are signed by the franchisee responsible for the county below the Township Express Point is also the County franchisee development contractor.

"County franchisee and express company headquarters directly signed, to develop township contractors to the headquarters for the record." "The above industry personage expresses, according to the national policy and present most express company's request, generally speaking, The courier company official NET does not have, is the county franchisee to operate without the company's record."

According to the industry familiar with the courier business, generally speaking, in the Express Company notes the joining point of the telephone, the national demand for a unified set the company's ringtones, in addition to some of the business particularly small remote areas, such as some parts of the Northwest region, less than one or two a day in the region. Many times the reporter call Jiang Wu town of Rhyme Tatsu Express agent after the call found that the phone has not been set into rhyme up to the official tip of the ring tone, rhyme also no telephone notes.

Yun Tatsu Express to the "first financial daily" that this is the contractor's improper operation.

Dealer sellers say "uninformed"

The first time after the charge, Meng Jie very angry, has been in Taobao complained about sellers.

"These are the final delivery of the company's behavior. "Taobao Sellers Mei (alias) to reporters that the express to the shore of the additional charge of the" handling fee, the seller has no way.

Jingdong Mall's customer service also said that if the purchase of Beijing-East proprietary goods, from the East Beijing's own logistics and distribution. But in the township area, Jingdong Logistics is still unable to cover, its proprietary products and third-party businesses are the third party by the cooperation of Third-party express delivery. "These express Company's service, Jingdong mall aspect cannot supervise." ”

Not long ago, Meng Jie refused to sign Jingdong mall a third party merchants through the express delivery, the merchant call Meng Jie said, was indeed in order to cheap use of the huitong, and expressed the willingness to use the post to fill the order again.

Shun Fung some villages and towns do not serve, EMS than other express expensive, and the flat mail is relatively slow. "There are a lot of express companies, according to the service and speed of different levels." From the charge points, Shun Fung, EMS the most expensive, "four to one" slightly tangible benefits, other not well-known express company cheap but the service can not be guaranteed. "General Taobao Sellers will choose the ' four-pass one ' General express service, if the buyer designated Shun Fung, EMS, you need to fill the freight price difference." "said Amy.

Some of the Taobao sellers in order to save time and express delivery costs, will choose some unknown courier companies, each single can save a few dollars.

Regulatory challenges under the franchise

China Express Logistics Consulting Network chief consultant Xu that price management confusion is the whole express delivery industry problems, and low profit margin is one of the main factors.

According to industry sources, the current "Four to one Tatsu" and other Express company's profit is not high, gross margin of about 15%, and Taobao express the average profit per order only about 5%.

In comparison, each express charge of 2 yuan fee, is a means of wealth.

2013, Hongseng had done a period of time in the Township Express agent business, he said, the charge is indeed a small amount of additional revenue. Take Fuqing long Tian Zhen as an example, on the Shentong to calculate, a day about 500 parcels, an additional income of 1000 yuan, one months additional income of 30,000 yuan. In long Tian Zhen, "Four to one Tatsu" 5 Express outlets per month only charge fees on the return of 150,000 yuan. However, Hongseng's claim has not been verified by The courier company.

Why a number of express companies expressly prohibited, but can be implemented at the end of the crux or in the current most express enterprises to implement the franchise mechanism.

Xu said that the franchise model in the early days to help the major express company rapid expansion, complete the channel layout, but because the franchise company is an independent legal person, the headquarters in the channel, management, operation and other aspects can not be effective control, resulting in major Express company network instability, loose management and so on.

Starting from last year, although several large private express enterprises in some cities have launched the "Join to direct camp" of the incorporation work. However, in China's vast township-level areas, the vast majority of express companies still use the franchisee contract. This also causes the express industry all sorts of ills in the Chinese township market all to be visible. For example, no door-to-door distribution services, pick-up additional charges, service is not standardized, the first sign after inspection and so on.

In fact, May 1, 2012, the implementation of the "express delivery Service" national standards have explicitly stopped the "first sign after inspection", but in the township level still can not really implement the market.

Even more embarrassing to express company is that in the city of Jiangya town to take pieces of their own collection "handling fees", a well-known private express company high-level contact with the local franchisee, and reply to the reporter said that the area of the township agent Point "pick-up charges" has been canceled. However, the reporter then called the township agent in charge, was told that still charge.