The courier will not remind the service contract behind the front sheet, most of the consumers are not clear

Delivery service 29%

Damage 6%

Lost 16%

Express Delay and other

Express Delay 44%

EMS agreed to insured the maximum limit of 100,000 yuan, insured mail loss, damage or shortage, in accordance with the actual loss of value compensation, the highest is not more than the insured amount, the goods are not insured, the highest is not more than three times times the charges, and do not bear other damages liability.

Relying on the wild development of the Internet, China's express industry has grown savagely with unprecedented ferocity. According to the National Post Office data, 2013 national scale of more than express service business volume completed 9.2 billion pieces. This means that 1.3 billion people across China last year averaged more than 7 deliveries per person.

However, such an exciting industry behind the embarrassing details are hidden: Express delivery delays, parcels lost, items damaged, and so on every moment in the staged, became each consumer difficult to express the sad history of courier. This era, no and express the friction of life, almost is not a complete life.

What's more, in the pay of money, patience, time complaints, the consumer's express package not only regained, more times, even compensation for help without door, eventually can only be dismissed.

The rules are hard to follow

This experience, the home in Jiangxi Money lady really experience once. Not long ago, Ms. Qian gave a smart phone to her daughter who was studying in Guangzhou. Due to the valuables, Ms. Qian to the mobile phone insured consignment, the choice of the Express company insured standard for: 2000 yuan below the goods charged 0 1% insured fee, the above is 1%. Ms. Qian in accordance with the 4000 Yuan standard, the final payment of 40 yuan insured fee.

Behold, after more than half a month, the daughter said has not received a mobile phone, but the results of Ms. Qian's inquiries show that the goods have been signed. Because of suspicion of cell phone lost or by his people, Ms. Qian to find Express company claim insured. But the courier said that the object has been signed, unable to provide compensation, the end of the money Lady can only consider themselves unlucky.

In fact, after the courier delay, the frequent exposure in recent years is the issue of express delivery, the country almost every month will occur similar disputes. March 9, Liang, deputy director of the National Postal Service market supervision, said in a network interview held during the two sessions, the current consumer reflects the hot issues are: Express delivery delay accounted for 44%, delivery services accounted for 29% of the loss of 16%, damage accounted for 6%. The issue of insured is related to the latter three. In addition, according to the Shanghai, Suzhou and other regional court statistics, because the insured compensation and other problems occurred in the express dispute also showed a straight upward trend.

According to the revised version of the official implementation of the March 1 last year, "express delivery Market management measures" show: Fill in the Express waybill before the enterprise should remind the sender to read Express Waybill service contract terms, and suggested that the sender of valuables to buy insured or insurance services; Enterprises shall express (mail) Delivery to the agreed address and recipient or recipient designated by the receiver, business courier Business Delivery (mail), should inform the recipient face-to-face acceptance. Express (mail) packaging intact, signed by the recipient to confirm. Delivery of the Express (mail) marked as fragile goods and packaging appear obvious damage, the enterprise should inform the recipient first check the inside parts and then sign.

"In practice, the courier will not be reminded of the service contract behind the list, most consumers are not clear." "A person in the industry told reporters in the south, in addition to reduce delivery time, not my collection, the act of signing is quite common," this may be the reason for the loss of the woman's daughter's cell phone. But it is often difficult for consumers to testify. ”

Insured Black Hole

Revised version of the "Express market management measures" also require, in the courier service process, express (mail) occurred in the delay, loss, damage and inconsistent, operating express business enterprises should be in accordance with the user's agreement, the legal compensation. The enterprise and the user does not have the stipulation to the compensation matter, regarding buys the Insured Express (mail), should according to the insured amount compensation. For those who do not buy insured Express (mail), in accordance with the "People's Republic of China Postal Law", "PRC contract law" and other relevant laws to provide compensation.

South Reporter investigation learned that E M s in the "domestic special Courier Mail Business use notice", the agreed insured maximum limit of 100,000 yuan, insured mail loss, damage or shortage, in accordance with the actual value of loss compensation, the highest is not more than the insured amount; Nor bear other liability for damages. In addition, including Shun Fung, Shentong, Yuantong and other enterprises to the insured have done the corresponding norms. Which shun Fung divided into three gradient, the value of goods declared less than 500 yuan to collect the insured fee of 1 yuan, the declaration value of more than 500 yuan below 1000 yuan insured fee 2 yuan, higher than 10 0 yuan below 0 yuan in the declaration value of 20000 to calculate the insured fee. The Shentong premium rate is generally 1% to 3% of the item declaration value. And in accordance with all company standards, must be consigned to the insured goods for prior inspection, determine whether the need for insured and recommended insured amount.

However, "whether intentional or gross negligence caused the other party's property losses, it is quite difficult for consumers to prove." "A well-known courier in Guangdong, said the logistics has a lot of links, which property loss has a courier enterprise internal controllable links, there are aviation, railways, sea and other uncontrollable links."

Express Logistics Consulting Network chief consultant Xu said, aviation links have "aviation law", the railway Link has "railway law", but the express industry across a number of transport modes, each link compensation standards are different, and the "postal Law" on the express industry there is no uniform standards, the contract law also does not specify the loss of express delivery of compensation problems, So now rely mainly on judge's judgement, and this is apt to lead to the difference of judgment and the case of the problem, even form North-south difference.

Foolish

But there are express companies to the south have complained, "there has been a consumer courier a kilo of gold, only paid 20 Yuan Express fee." A kilo of gold itself worth 400,000 yuan, courier enterprises for the consideration of diversification risk, will be divided into 20 votes to send, even if the loss of a ticket, the amount of the express company compensation is only 20,000 yuan. However, a kilo of goods across the province is 20 yuan freight, separate 20 votes, the cost will be raised to 400 yuan, plus insured amount, freight will be around 1000 yuan. In the actual operation, many senders are afraid of trouble, at the same time to save freight, will conceal the value of the mail, and not insured. ”

"Express delivery Company's current freight is calculated by weight, not its value." These people said that at present, whether it is gold, jade, Apple mobile phones and other high-value goods are sent through such charges, and most of the price is not insured, but once the loss of demand for compensation, consumers should be the value of their goods to claim, resulting in a variety of huge economic disputes.

In this respect, the South is a reporter survey found that most shippers always packaging goods before the consignment, due to many items, express staff either to increase mail, increase commission, or negligence of work, many have no open box inspection is easy to release. This is also caused by express compensation problem of a black hole.

[Related reports] the trustee fakes Fake courier company deceived

For claims, express companies are actually complaining. Guangzhou, a courier to join the network in charge, said in the rise in the insured, there has been a Trustee Express imitation mobile phone, due to some employees work errors, not timely identification of authenticity. and receiving side sign, on the spot "demo" mobile phone authenticity, found that the mobile phone for "fake" immediately after the request of express company reparations. "The whole of the goods did not show the traces have been opened, the goods inside the packaging intact, but because the staff in the audit received the shipper's insured contract, and can not provide evidence of the shipper there is fraud, causing the company to compensate for its losses." said the person in charge.

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Once joined a large courier company of a franchisee:

As a franchisee is an independent legal person, and express companies do not have a direct equity relationship, management free play, financial basic independence, the company to the franchisee control more loosely. In this contract "Jinshan for the King" in the case, The courier company originally stipulated that must be strict inspection packaging, insured and other requirements to be layered implementation, can only rely on the self-discipline of franchisee.

Pei Min lawyer, Guangdong LUN law Firm:

The emergence of the insured dispute is first of all, the two sides before the insured not reach a unified and clear treaty of insured, although the state's "express delivery market management measures" has been implemented, but the industry has no uniform standard contract samples, government-related administrative departments should strengthen the express service industry supervision and enforcement, Standardize the express company and consumers sign the express service contract content.