The net buys the dog, the goods does not have the refund no fruit

In the Torch development zone work small Chen spend 1900 yuan net bought a pet dog, receive goods but found that the sex of the dog is wrong, the shape is not their original set, and, the merchant promised to refund the 800 yuan "insurance" also delayed the account. And businessmen repeatedly negotiated without fruit, Xiao Chen to Zhongshan consumer committee complained about this matter. Zhongshan said that the consumer complaints are not within the scope of business admissibility, but advised the public to carefully buy "pet dog".

Consumer complaints online purchase of pet dog death within one week cannot be refunded

July 17, Xiao Chen in net, a "dog Heart dog Italy Club" shop ordered a female border collie, a total of 1900 yuan, of which, there are 100 yuan of shipping fees and 800 yuan of insurance. According to the Merchant's commitment, 800 yuan insurance premiums after receiving the puppy can be refunded in full. In addition, the puppy will be shipped by air after 3rd to Zhuhai three stoves airport.

On the afternoon of July 20, Xiao Chen received a puppy at the Zhuhai Airport. He found out that this was a male dog, and that the shape was different from what he had scheduled. He then on the QQ to the merchant feedback information, but the other side said, the dog was previously recommended to him, but the kind will look smaller than the photo. And the price of a dog has nothing to do with sex.

and business communication, Xiao Chen accepted the dog, began to wait for business commitment to return 800 yuan "insurance". A week later, he found that the money has not been to the account, and then again in QQ and business communication. The other person told me that the money was gone, because the puppy had to use it in the middle of the flight. He said the puppy was transferred from Hangzhou to Shenyang and then from Shenyang to Zhuhai or Guangzhou. "Little Chen.

Xiao Chen's claim was confirmed by two netizens. Reading in Guangzhou, "Xiaoding" told reporters that she spent 1700 yuan (including 500 yuan insurance) bought a samoyed dog, but the puppy came home four days later died. She talked to the merchant, the other side has been for various reasons unwilling to refund, "he promised 15 days before the problem can be refunded, but also to refund the insurance, now but nothing." ”

Business response no one can guarantee that live animals do not die after selling

According to the small Chen, there are also a people of Qiqihar. After the incident, they have many times to communicate with the merchant, but the other side of Tai Chi, and their argument is: The puppy in the process of delivery has changed the situation, the insurance so used up, can not be refunded. We called him at different times, and he answered the same question. "Xiao Chen," after the incident, helpless, he can only to Zhongshan the Consumer Council complaints. ”

August 6 and 7th, the reporter according to Xiao Chen provided two times to call this pet shop, a man surnamed Wang said that their puppy did buy in the store, but he never promised to return the insurance premiums, "if not a turnaround on the return, the turnaround will not return, but we basically will transfer, from other places first to Ningbo and then sent to the destination." The man said the puppy was kept in other places and was transferred to Ningbo to check whether there were any problems. In addition, no one can guarantee that living animals will not die, the puppy sold after the death, will not give a full refund.

"You can buy one at half price, but the quarantine fee is 300 yuan, and if the second one dies again, we will have a full refund." The man said. But when asked if his promises were credible and how to make sure they worked, he said: "We will pick the best for you, but no one can guarantee that they will not die." "(Reporter/Gao Wei correspondent/Xie)

Remind

Zhongshan Consumer Council:

Non-living consumer goods complaints

Not within the scope of admissibility

On this issue, the reporter interviewed the Zhongshan cc related responsible person, they said, the elimination law stipulates: "Consumers for living consumption needs to buy, use goods or accept services, their rights and interests protected by this law." In view of this, the pet dog does not belong to the legal adjustment scope. Therefore, the temporary inability to mediate such complaints can only give consumers some guidance. In addition, they advise consumers to purchase such goods, be cautious, try not to choose online shopping.

Zhongshan, counsel of the Consumer Council, Huang:

Consumer Council should accept complaints

Business needs to prove no responsibility

Huang that such consumption is also a kind of entertainment and life needs, can be included in life consumption, should be included in the scope of the Consumer Council's acceptance. If the merchant does not recognize the insurance premium, it should carry out the proof and provide the specific fee documents, such as the itemized charges and so on. If the itemized charges are clear, they can be considered as reasonable charges, otherwise they are unreasonable charges and consumers have the right to request their refund. In addition, according to the principle of territorial management, consumers can go to Hangzhou or Zhongshan Consumer Council complaints.