The net buys the safeguard road, loses the cash to recover finally

This newspaper continued to report the "account Stolen" one thing (see this newspaper February 23 C7 version) finally had a breakthrough, yesterday, the newspaper reader Mr. Dai to call the reporter, himself in Jingdong Mall because the account was stolen and lost more than 800 yuan cash finally recovered.

Dozens of days of the end of the process of safeguarding the final results did not let Mr. Dai disappointed, but he is still very worried, consumers complain 400 customer service hotline will be rejected, no media intervention, Jingdong will also give customers a quick solution to the problem.

Yesterday, Jingdong Mall PR Chen to reporters confirmed that Mr. Dai's first payment application has been processed, the process took three days. For Mr. Dai's concerns, Miss Chen again promised that any one of Jingdong mall's consumers if the same situation as Mr. Dai, can apply for the first payment. The specific application process, users need to call the first 400 customer service hotline, their own experience to tell the customer service staff, preferably at the same time the first alarm. After the registration of the first payment of the application, Jingdong Mall will have the relevant staff through the telephone contact the stolen account users to check identity information and stolen facts, the situation is confirmed to be compensated payment.　Payment will be given to consumers by return to Jingdong account. Newspaper reporter Feng Yining