The personal information security of the Electronic Business website users is a problem, which is difficult to imagine.

Relative to the general forum, SNS Web site, such as virtual information, e-commerce sites involving payment and offline distribution related real-name information, once the prevention of ineffective, resulting in a degree of damage to the former geometry.

"It Business News Network"

(reporter Wu Ze) Nowadays, consumer electronic products have been all over the life, people go out and live in home almost all have to be closely related to consumer electronic products, and the consumer complaints about such products become the focus of social attention every year. Years of experience has proved that only in the media attention and the supervision of public opinion, consumer electronic products market environment can be healthy development.

IT Business news Network as an IT industry mainstream network media, in this "3?15" International consumer Rights Day activities, will be combined with the current consumer electronic products complaints hot spots all over the consumer complaints, and relying on their own media advantages, and strive to truly solve the problem of complaints for consumers, and effectively protect consumer rights and interests.

Dangdang

Dangdang Introduction:

Dangdang is Beijing Dangdang Information Technology Co., Ltd. operation of a Chinese shopping website to sell books, audio-visual products, both the development of small household electrical appliances, toys, network games, such as cards and other kinds of merchandise sales, headquartered in Beijing. Dangdang opened in November 1999, is currently the world's largest Chinese online book and Audio-visual Mall, for the world's Chinese readers to provide nearly more than 300,000 kinds of Chinese books and audio-visual products. December 8, 2010, Dangdang first landed in the U.S. stock market, attracting global investors eyes.

Case one: The user information black market circulation Dangdang report to reply

December 28, 2011, Netizens said, Dangdang 12 million full field user data has been leaked, verified can be believed to be Dangdang users, the current data has been circulating on the black market.

Since then, Dangdang officially admitted that the information was stolen, but to argue that the network 12 million user information is not true, "the network published only a very small number of information data is true, this part of the data is due to the Internet hacker attacks were stolen." Details, Dangdang no more explanation.

From the information circulated on the Internet, Dangdang this user data leakage situation is more serious, not only can easily see a large number of users of the real name, registered mailbox, but also contains a receipt address, telephone and other key information.

And as a company listed in the United States NYSE, DANGDANG in the face of user data leakage in the pressure will be greater than the general company. Dangdang said that the user data disclosure incident to the local public security authorities.

Relative to the general forum, SNS Web site, such as virtual information, e-commerce sites involving payment and offline distribution related real-name information, once the prevention of ineffective, resulting in a degree of damage to the former geometry.

Case two: Fake Courier door-to-door scam customer information suspect leakage

January 1, 2012, the public deferred Ms. in Dangdang bought a value of 414 yuan of 4 books, payment method for POS machine card goods to pay. 8 o'clock in the morning the next day about 50, a man claiming to be a Dangdang delivery officer called to inform the Woman Express has arrived, and said that the card machine is repair can only cash payment; half an hour later, the delivery agent will deliver the goods, but refused to inspect. After the delivery of the departure, Ms. Yan will express unpacking found goods not single, "My Order is 4 books, the results sent me 5 boxes of" New good eyesight eye stickers. Ms. Yan immediately calls the courier, but the phone is never answered.

The same day around 4:30 P.M., another Dangdang delivery to delay the delivery of women, the goods are correct, but due to the need to pay again, delay lady did not sign. After a few days, Ms. Delay many times call Dangdang customer Service phone request replacement, but the problem has not been resolved. In this respect, Ms. Yan suspected her personal information was leaked, "name, telephone, address and even money is no problem, in addition to Dangdang should not have someone else know ah!" ”

In this respect, the full peak Express company six-Li Bridge, Mr. Zhang said, the company delivered the day when the delivery of the courier was deferred to the woman, then, the delivery will be sent to the courier. According to Ms. Yan, the first courier to send and receive contact telephone tracking, Mr. Zhang confirmed that it is not a division of staff. Mr. Zhang said that in the courier sorting before the delivery clerk is not clear to the specific information of the recipient, "the whole process time is very tight, it is not possible during the distribution of information leakage." ”

Dangdang responded that the site has also appeared similar, but it is a separate. After investigation, this incident is the express company staff private behavior caused. As early as in June 2011, Dangdang has been a customer information has been stolen by hackers, but it is not such an instant order information, "The problem arises, there is no hacker theft situation, there is no user information is stolen possibility." "Of course, before the incident is identified, the original goods to do the first withdrawal processing, Dangdang promised to contact customers as soon as possible, and consider the first to give customers appropriate emotional compensation."

Small part reviews:

Relative to the general forum, SNS Web site, such as virtual information, e-commerce sites involving payment and offline distribution related real-name information, once the prevention of ineffective, resulting in a degree of damage to the former geometry. The above when the user information or leaks or suspected theft, on the one hand exposed the electrical business enterprise technology deficiencies, on the other hand also sounded the personal information security alarm. For the electric Dealer website, if the security problem is not guaranteed, the user shopping experience will not be able to talk about.