The problem of micro-quotient many consumers ' rights struggle

Guide: I would like to buy a trust through micro-trust friends, the goods hand found that the name does not conform to, due to face can only swallow; think through the micro-letter purchasing less money, the results paid but was directly pulled black ... When the micro-letter "circle of Friends" gradually become "business circle", this is a professional network to buy a platform of various problems.
Recently, the reporter from Shijiazhuang City, Hebei Province Public Security Bureau, the city Trade and Industry Bureau and other departments learned that the public in the micro-letter shopping fraud cases gradually increased. Due to the low threshold and lack of regulation, "micro-trader" transactions often occur in a variety of disputes, fraud problems, and even some certified public number, but also usually inform the customer add new Exchange, attempt to bypass the public number of "private" transactions.

Problems with many consumers ' rights to defend

Shijiazhuang City Citizen Liu has always wanted to buy an apple mobile phone, after the introduction of a micro-letter to join a "friend Circle" chat group, and with the group to promote the purchase of Apple mobile phone people add as friends. After bargaining, Liu agreed to buy a Hong Kong version of the iphone 3000 yuan. Liu MoU through the net silver will pay, the other party delayed reply. After the repeated reminders of Liu and suspicion, the other party to pull it black.

Liu A subsequent alarm, can because both remember not clear oneself is who introduced to join chat group, also have no other mobile phone number, unable to provide effective clues to the police, increased the case detection difficulty.

Shijiazhuang City Public Security Bureau of Criminal Police Detachment, micro-letter "Circle of Friends" in the fraud cases occur, is more common in the name of purchasing money, some buyers are selling fakes, and some have no goods, cheat to the money immediately disappear.

Micro-credit shopping after the protection of the rights, for consumers is more difficult. Since micro-mail is just a chat communication tool rather than a professional online shopping platform, micro-credit operators do not specialize in "Circle of Friends". If the consumer is deceived to provide information evidence, verified that the micro-letter platform can be illegal account to deal with the number, but the consumer to recover transaction losses are more difficult.

Shijiazhuang City Bureau of Industry and Commerce 12315 Command center related staff told reporters, "Circle of Friends" in the so-called "micro-quotient" often do not have physical stores, consumers will not ask for relevant bills, after the discovery of commodity problems, it is difficult to defend rights. Even if they can provide relevant bills, many "micro-merchants" to collect money, after delivery disappeared without a trace, but also to consumer rights and related departments to investigate and deal with a lot of difficulties.

Non-professional network purchase platform lacks supervision

It is understood that the current micro-letter "friend Circle" in the "micro-quotient" is divided into two kinds, a kind of micro-credit certification, submitted a variety of procedures, the opening of micro-letter payment, in the transaction usually through the public number or app to collect, relatively formal, and the other is not through the micro-trust platform certification and audit, in a personal name in the circle of friends to publish photos and ads, Trading will not go to the micro-credit channels, but directly through the net bank payment.

Shijiazhuang Municipal Public Security Bureau, said that in the case of public security organs, the non-certified "micro-business" integrity and protection of the most prominent issues. But the "micro-quotient" of certified public numbers is not entirely reliable, and many certified public numbers are designed to facilitate search and win the trust of customers, and the real deal is to circumvent the public's "private" transactions, which are very insecure for consumers.

Shijiazhuang City Bureau of Industry and Commerce 12315 Command Center related to reporters, micro-letter is not Taobao, Beijing-east and other professional network trading platform, the operator of the seller's norms, supervision and not complete measures. The problem of "micro-quotient" is rampant, because of the low threshold and lack of supervision.

At present, the individual wants to open the shop in Taobao, need to submit various formalities to the platform operator, and pay the guarantee gold. In the micro-letter platform, the formal "micro-business" also need to submit formalities, pay the quality assurance, but for a large number of free outside the supervision of the informal "micro-business", the entry of almost no threshold, just register the relevant micro-signal, add to the circle of friends can do business. Even a lot of "micro-business" are first yell after the purchase, first take a photo of the sun, until someone to buy a single.

In addition, as the micro-letter positioning as a social tool, with a high degree of privacy, there is no such as the evaluation of Taobao, sun, such as public space, "micro-business" marketing has always been in a relatively closed circle of friends, which also increased the risk of shopping and the difficulty of defending rights.