Train ticket Bundle Insurance Product: it's stale.

Recently, Ctrip and other sites launched the "Tibau" train ticket booking service, by the media exposure sales of train tickets bundled insurance products, causing consumer dissatisfaction and complaints.

For the reason of work, I need to often in the wide-deep round-trip, so to frequent online booking, because only remember is 12306, so log on to the domain name (www.12306.com) of the site, received a jump to a "buy AH" site, the result of booking tickets to jump to the payment page, Only found to buy a ticket from Guangzhou south to Shenzhen north of the high-speed rail tickets need to be bundled to pay 20 yuan of traffic insurance, if not to buy insurance to choose 20 yuan ticket EMS door-to-door service.

This "go to buy" website of the train ticket bundled insurance service is also working with Ctrip station, some consumers eager to buy tickets may need to choose to pay, but the site is some counterfeit "China Railway Customer Service Center" (www.12306.cn) meaning, On the other hand its bundled sales insurance and EMS express services are suspected of violating consumer rights.

For "Tibau" products, Ctrip station stated that the booking "Tibau" travel products, the required payment = ticket price x Select the number of reservations + traffic Accident insurance x Select the number of bookings. In other words, whether booking more than 10 yuan ordinary car ticket, or hundreds of yuan high-speed ticket, must "be insured." And the introduction of similar bundled services not only Ctrip, Jingdong Mall's train ticket ordering channel, where to go to the network of train tickets, there are compulsory passenger purchase insurance provisions, and as early as in 2012, the several sites have launched train ticket ordering business, and a certain distribution fee, but was the original Ministry of Railways stopped. But on the eve of this year's reform of the Railway ministry, the website quietly resumed business and came up with a new "charging method".

For these website sales tickets bundled sales insurance and EMS practice, in fact, there is a benefit-sharing problem, the reporter learned that the railway official booking network-"China Railway Customer Service Center" (www.12306.cn) Sales train tickets There is no additional money, nor tying any insurance, and other websites sell train tickets bundled insurance, in fact, in order to get higher profits.

The line of train ticket sales channels in addition to the railway department to obtain a small proportion of the split, can also be a ticket for an additional 5 yuan for the consignment fee, and the site in the sale of train tickets often can not charge charges, and airlines in the airline ticket on the large split, the proportion of their sales train tickets is very low, This is also the reason that Ctrip once stopped selling train tickets, and later along with the high-speed railway development of its ticket prices than the original ticket higher, and it thought of the insurance, EMS bundled sales of the way, in the insurance sales of its access to the proportion is very high, or even a few times the price of insurance.

Although the railway department said this is not allowed and to investigate, but this does not preclude the railway department in order to develop a way to sell the channel acquiescence, it is clear that this "train ticket + Insurance" Sales model is suspected of unfair competition, violating the "Consumer Rights and Interests Protection Act", infringement of the consumer's own right to choose.

Ctrip and other electric business website launch train ticket consignment service does enrich the consumer to buy train ticket channels, to allow consumers to purchase tickets more convenient, but for their own operating profits to adopt a bundled sales of the way, is indeed a violation of the interests of consumers, such cases, consumers of these violations after the report and complaints, How the relevant departments should deal with these consumer complaints effectively, wait and see.