Uncover the tricks of the 60% refund fee

Along with Ctrip, where to go online ticketing agencies, such as the rapid development of more and more consumers want to buy online discounts, special airfares.

Recently, the family lives in Shaoguan, Guangdong province, Miss Zhang, booked on the Ctrip on the Spring Festival home special airfares, but she then returned to sign the ticket, but suffered a charge of up to 60% of the embarrassment of the refund fee.

But according to the reporter's survey of airline ticket rules, Miss Zhang should be charged 30% of the refund fee. Ctrip has more charge to refund the suspicion of signing fees.

To this end, the reporter interviewed a senior industry investor Mr. Zhang, he almost and domestic now all do online tourism business exchanges. He pointed out that "the current refund of fees, insurance costs and other links, become a money-making situation will arise." This is because the domestic air ticket system is becoming more and more transparent, it is impossible to have been far below the regular price of the ticket. The Ticket booking service always has to make money elsewhere. ”

60% the change of the signing fee

Recently, the family lives in Shaoguan, Guangdong province, Miss Zhang, in order to Spring Festival can go home, in advance in Ctrip booked a Hainan Airlines (hereinafter referred to as "HNA") from Beijing to Guangzhou ticket. Its flight number is HU7811, the time is January 25. Ctrip shows that the ticket discount of 68 percent, the other additional charges, Miss Zhang spent 1310 yuan altogether.

Since then, Miss Zhang because of the high-speed rail, so want to pass Ctrip refund. She told reporters that she chose to pass the refund process Ctrip, but found the refund fee will be 60% of the fare. This loss is not small, in the low price discount can almost buy another ticket.

To this end, Miss Zhang phone contact Ctrip customer service staff, but was informed that if the choice to sign, except for the change of the processing fee for the fare of 60%, and to make up for the discount on the transfer ticket.

To deal with the outcome of the matter, Miss Zhang said very do not understand: "Why the fee is so high, the return of the ticket to sign the standard by who?" "To this Ctrip customer service said:" The ticket is not carrying Chengting, all the deduction is the requirements of the airlines. ”

But interestingly, due to the incident in the micro-bo exposure pressure, Ctrip's customer service later said, charge Miss Zhang 60% refund fee, is because backstage lost the wrong number.

To this end, the reporter found HNA ticket rules. According to Ms. Zhang bought the HNA Economy class discount air tickets, aircraft departure from the station to sign the minimum fee for the 5% of the fare, the highest standard of accommodation fares 10%, the minimum fee for refund is 5% of the ticket, the maximum standard for the class fares 30%.

According to the rules of HNA, Miss Zhang refund the maximum fees required for the fare of 30%, and Ctrip charge is the same as the provisions of the two times! So, the extra 30% of the refund fee will eventually fall into whose pockets?

Similar cases are not cases. A Ms. Yin also reflected to the reporter, she last December on Ctrip on the reservation of Beijing to Hangzhou two-way ticket plus hotel products. But she had to cancel the trip before departure, its Beijing to Hangzhou Air China ticket back to sign the fee of 20%, and from Hangzhou to Beijing, the HNA ticket is charged 50% of the refund fee. This is obviously higher than the airline ticket rules.

More than a consumer in Ctrip was charged high refund fee, indicating that this is a common inside ctrip. And is the extra charge of the high refund fee, perhaps Ctrip is a big profit growth point.