What does Lenovo do with "Order Gates"?

IBM has made the mistake, Dell has also appeared, and now the same problem in front of Lenovo, is to learn IBM or learn Dell, or even create a Lenovo model?

January 8, 2008 http://www.aliyun.com/zixun/aggregation/17197.html "> Beijing time 5 o'clock in the afternoon to 8 o'clock, Lenovo United States website Order system error, The price of more than 1000 dollars of T61 laptops can be bought at a minimum of 224 U.S. dollars, many Chinese consumers have found and placed orders, because at this time of the United States late at night, presumably the U.S. consumer orders are not much, basically hundreds of of the paid orders are from mainland China.

Following the customer response to the order and payment, Lenovo has sent a message: "Due to an unexpected error on our website, your T61 order will be canceled." Please visit our website to reorder or contact our sales representative. "I don't know if it represents Lenovo's final decision, and if so, it can be said to be a stupid decision."

Perhaps some of Lenovo's policymakers believe that the purchase of abnormal computers most of the consumers are even from mainland China, can not be responsible for these consumers, after all, the United States Lenovo website mainly for U.S. consumers, from the purchase behavior, Lenovo's U.S. website will certainly not prohibit Chinese consumers to place orders, As long as the terms of payment and distribution are met, the orders that have been paid shall have the force of law, and it is illegal for Lenovo to unilaterally tear up the contract.

Can confirm Lenovo this is the website system has a problem, that is, Lenovo Mail in the unexpected error, but the unexpected error is Lenovo site itself, Lenovo should bear the consequences of this error, put aside the consumer in the site knowingly wrong orders on the right and wrong do not talk about, as world-renowned manufacturers, Whatever the original intention of consumers buying, since the purchase process is in line with the process, Lenovo should assume responsibility, after all, Lenovo is the representative of China's most outstanding enterprises, but also represents the integrity of Chinese enterprises, consumers can be unkind, Lenovo can not be righteous, after all, Lenovo is not street hawkers, want to cheat will be cheating, not to mention even To cheat is to risk being beaten.

The same situation appears in the ibm,2000 Yuan Notebook optical drive is 1 yuan error sales, IBM all according to a single supply, appeared in Dell will drop a grid, 8999 of the server was 976 Yuan sales, Dell's solution is that consumers can buy at 75%, if put to Lenovo is simply canceled orders , is irresponsible to their own credibility, but also to many like Lenovo consumers irresponsible.

Business crisis is not surprising, again excellent enterprises can not guarantee that there will be no mistakes or crises, how to deal with the crisis reflects the enterprise's culture and management level, although IBM because of the 1 Yuan notebook incident loss of hundreds of thousands of yuan, the credibility of the appreciation and propaganda effect is indeed hundreds of thousands of yuan or even millions of yuan difficult to buy , Dell, even at 75 percent of the price to compensate consumers, but has given consumers an irresponsible impression, seriously damaging the image of Dell in the consumer, Lenovo if simply to cancel orders to deal with the "order door", the loss will not be more than hundreds of thousands of U.S. dollars, but the integrity of the image established over the years.

Do not blame those who order the consumer is Diao people, Lenovo should first reflect on why they have errors, how to make up for mistakes, and should not be wrong on the wrong, to make a breach of corporate conscience, to see the impression of IBM in consumers, see IBM deal with the public means of crisis, Lenovo really should study hard, learn from, To become a world-class enterprise, we must first have a world-class mind.

IBM can turn bad things into a good thing, although the Dell let it is difficult to win the sympathy of consumers, for the rush to establish a foothold in the Global business Association, the emergence of orders to deal with the appearance of the door is not necessarily bad feeling, for the establishment of Lenovo in the global credibility and influence is very useful, It will hurt not just Chinese consumers who have placed orders, but Lenovo and China's many Chinese companies hoping to cross the border.

I hope that the cancellation of the mail is not Lenovo's final decision, I hope Lenovo can continue to improve in the development of China's outstanding enterprises to the real play, China needs IBM such Lenovo, not Dell such Lenovo. (Author: Lao Yao)

Welcome to visit Old Yao personal blog: Old Yao, the most timely updates, comprehensive services, sneak peek, www.laoyaoba.com