When forced to cancel orders, consumers are thoroughly outraged

In the past 2011, Dangdang in a year for four consecutive orders to cancel the order, incur thousands of consumers collective rights, become the electric business industry in a less glorious event.

In recent years, the popularity of online shopping market has let the electrical business began close to melee, "who dares to lower than me" price war Let Birth "Shuxiang" Dangdang has been unable to withstand, behavior disorder, in the last year, a succession of "1 Yuan Andy Shoes", "110 yuan Samsung mobile phone", "Children's book Promotion", "a dime of facial cleanser" This four times large-scale "Price Oolong" event.

July 28, 2011, Dangdang Shop "name Shoe storehouse" hangs out Adidas a 1 yuan sports shoes, but this shoe's original price is 680 yuan. This "1 Yuan Andy Shoes" quickly triggered the snapping, even some buyers under the single purchase of hundreds of pairs. But the next day, some buyers of orders were canceled, and the rest received Dangdang phone said the goods out of stock.

Soon after August 3, a buyer found a Samsung mobile phone 110 Yuan breaking low price, and the original price of the phone is 1100 yuan. An hour later, the price of the commodity was corrected, and the buyer who had placed the order was cancelled.

Immediately after August 9, Dangdang held a "good book good books 72 hours to buy", a large number of one hundred or two hundred yuan family book set to 50 yuan to sell the purchase price. Many netizens are waiting to be snapped up before 0 o ' the computer. Consumers have even been on the internet until six o'clock in the morning, but after 8 o'clock in the morning, the seller's order is when the unilateral cancellation.

It seems that when you're addicted to teasing, the consumer is completely irritated. "Book promotions" in the event of thousands of consumers to start collective rights, some of the furious consumers will be when the court. Among the 6 consumers who have been defending their rights, 5 have won. Beijing Dongcheng Court of the first instance of the decision to support the consumer's appeal, the decree Dangdang according to the activity price to fulfill the orders shipped, the other consumer for lack of evidence caused the prosecution request was dismissed.

But when he did not obey the verdict, he filed an appeal. February 27, 2012, the case in Beijing, the second Intermediate People's Court trial. Chu Baochang, head of the China Consumer Association's Law Group, said that after the establishment of the consumer orders, the two sides reached a sale contract, Dangdang unilaterally canceled orders, but can not fully explain the reasons for cancellation, consumers have the right to demand Dangdang performance contract.

The case's attorney Wang Peng briefed the Times, the second trial has not been sentenced in court, both sides will continue to provide evidence on this case. The latest answering machine evidence shows that when customer service explicitly tells the plaintiff that the order has been issued, this is false information. "This can prove that the contract has been established, Dangdang is unilaterally canceled orders." Wang Peng told the newspaper reporter.

Wang Peng believes that Dangdang's "trading clause" was made unilaterally by himself, there is no consultation with consumers, and the whole backstage and the system is in charge of the electric dealer, once a large-scale default, they will at any time to their own system to make a variety of their own actions, in this case, consumers difficult to prove. "I hope that the court will take full account of the particularity of online shopping, the burden of proof fair distribution, so as not to damage consumer interests." I also hope that the electricity dealers can respect consumers and lose the support of consumers. ”

As of the press, Dangdang did not "forcibly withdraw single" question to this newspaper to respond.