When snapping up orders inexplicably canceled thousands of people launched online shopping rights

BCC network Beijing August 13 News According to the Voice of China, "news late Peak" reported that the limit snapped up, thousand yuan book dozens of dollars can buy, a few days ago, shopping website Dangdang A "parent-child book snapped up" so many consumers really surprised. But the net purchase, which began in the early hours of the morning, became an "unfinished order" the next day. What is the trouble to make consumers ' shopping happy and empty?　　The net buys the low price, how does the speech not calculate again?　　Snapping up a successful deal to cancel orders this snapping up from the early morning of August 9, "when the parent-child group" under the title bar, and the original price difference huge price, a set of 1200 yuan children's books snapped up prices of 55 yuan.　　Mrs Geng: We are not sleeping in the middle of the night and so on, and then finally bought, the hope is excited to sleep, but also want to buy a bookcase this way, holding this kind of thinking, who would think of his price list such a problem.　　Like Ms. Geng, who didn't sleep all night, the netizens who took part in the book snapped up the News of "order cancellation".　　NET friend: At that time the next day to find cancellation, then the order number those are out, out of our direct, order number distribution those are out, now a lot of goods, the fourth day of the third day, the first day canceled a few, the next day the third day canceled. Orders inexplicably canceled, network forums and micro-blogging space has been a lot of consumer embarrassing experience. There are consumers within the network reading group to launch a "canceled order" in the incomplete statistics, currently known sales of more than 2 million yuan. [Page] Dangdang: Wrong book discount data entry Price column one day, August 9 that night, Dangdang's official microblog account a short time reprinted nearly thousands of times. "Due to manual input error, the book discount data into the price column, resulting in the price of promotional goods wrong."　　"The customer who calls the consultation will receive confirmation of the cancellation of the goods from the service staff."　　Customer Service staff: This problem is due to the negligence of our staff, the merchandise discount 56 percent input into the price.　　Consumer: That is the price shown at that time is not the price? Customer Service staff: Yes.　　Due to the inconvenience caused by our artificial negligence, your goods are not received.　　Consumer: equal to Dangdang that aspect directly to cancel it?　　Customer Service staff: Yes. Some people received the explanation of goods, customer service staff also remember to remind consumers, there are 30 yuan when the gift into the accounts, as an apology.　　But many consumers are clearly dissatisfied. Consumers: When it is said that the system is wrong, the system is wrong you can not be the next day you will find the right ah, not one night.　　The next morning the list of all the people sent to the arrival, and our hands are not goods. Consumer: Then they always stressed that the price is true, customer service has always stressed that the price is true, the next day they are still stressed will give you delivery.　　Constantly tell you will certainly give you the delivery, and constantly give you hope. At the beginning of this month, we justBecause "one yuan sports shoes" after a single seller does not admit and pay attention to Dangdang, less than half a month how did such a Oolong incident? The net buys the speech does not count, what consumer can do? [Page] 1500 of consumers ' letters sent to Dangdang to buy ultra-low prices attracted a large number of Internet buyers, and the cancellation of this round of orders also annoyed many of them.　　Now, more than 1500 consumers have been spontaneously organised, and their lawyer, Yu Ming, said the letter of attorney for "order revocation" has been sent to Dangdang. Yu Ming: Violating the rules of the law, also violated a contract of the principle of honesty and credit, a lot of customers received the goods, then some customers have been canceled orders, we feel that this first in accordance with the consumer Protection law does not have a fair consumption, we now put forward the main demand is to continue to fulfill the contract Dangdang,　　It means that the order was signed at that time, to continue to fulfill this order.　　There are many consumers said that they did not know that the order has been canceled, customer service after the notice also puzzled its meaning, because of their computer interface has a "virtual order."　　Consumer: Fake, virtual delivery, their own claim is called virtual shipping, and then to you forged a warehouse Ah, delivery ah, sign, delivery failure, such a process, you can find an online search for such an order. PR Manager is always in the meeting when how to respond to consumer rights? What about the so-called "virtual orders"?　　Reporter in two days repeatedly contacted Dangdang PR manager.　　Journalist: Excuse me, I'm a journalist at the radio station.　　PR Manager: Sorry, I have a very important meeting to drive!　　Journalist: I am a journalist at the radio station ... PR Manager: Sorry, I am ... Be in the way of Outside to attend a conference. [Page] Reporter: ...　　Have you received a letter from the consumer's attorney? PR Manager: ... Excuse me......　　Call back later.　　Reporter: Just ask you have you received a letter of attorney? PR Manager: ...　　I'm sorry to talk about this later. Lawyer point of view: The alleged commercial fraud collective rights, more than 1000 people's consumer groups are many, their appeal can be supported?　　Chu Baochang, a prominent consumer activist lawyer, believes that orders cannot be simply canceled. Chu Baochang: I made an order, then we have reached a sale and purchase contract, then I request to send, this is a legal basis, as for you say such a reason, you can not fully proof, you can not fully testify, you can not be a self proof innocence, so the unilateral explanation he does not agree, request to continue to perform the contract law, Consumer rights protection laws can be supported.　　Of course, what is in the end, I think we have to find out the facts.　　The Chinese voice and China Broadcasting network will continue to pay attention to the progress of the event, with the customers not buying the accounts and the professionals encouraging consumers to continue to defend their rights. Chu Baochang: If the real reason for the technical reasons, he has sufficient evidence, there is a major misunderstanding, or a loss of publicPing, you can cancel the contract. If you are in order to marketing, Dangdang sell some books, through such a promotion to so many people placed orders and then lifted, that is suspected of commercial fraud, not just a breach of contract, or compensation issues.