Wie Ying Digital Ma Feng: The current electrical business to customer service put forward higher requirements

News and Information March 27, 28th, by the international host of the "big wave Amoy-E-commerce event" in Beijing, the Renaissance Hotel opened the curtain, the famous electric business leaders gathered in a hall, and http://www.aliyun.com/zixun/aggregation/ 32834.html "> Insiders share unique insights and views on China's electric business industry. During the meeting, Wie Ying Digital Senior vice President Ma Feng was invited to introduce the news and technology interview.

Ma Feng said that the voice group is focused on the call center, customer relationship Management of professional firms, hoping to make Wie Ying a one-stop call center solution provider. E-commerce development to the current customer service system requirements are more and more high, many times the business, the transaction is not the completion of face-to-face, this is a strong customer service system put forward a very high demand.

[VIDEO] Voice digital Ma Feng: Electrical business to call the platform to improve the requirements

For the development of the electric business, Ma Feng that the current e-commerce is still in a relatively elementary stage, there is a lot of development space, at the same time is not just the original traditional sales channels to the Internet is e-commerce.

The following is a transcript of Ma Feng interview:

News and science and technology: everyone dispatch friends good! In 2013 easy to view E-commerce event, we are very honored to invite the voice of the digital senior Vice President Ma Feng, please Shan and everyone say hello.

Ma Feng: Everybody good friends!

News and science and technology: Please introduce you first to Wie Ying digital.

Ma Feng: Wie Ying Digital is the Voice group subsidiary, The Voice group is focused on making call center, customer Relationship Management professional company. We want to make Wie Ying a one-stop call center solution provider, so in our main business, in addition to our largest call center outsourcing business, we also have some other business, such as call center of the overall solution supply. We are the suppliers of the whole solution.

News and technology: Han, easy to view this e-commerce event, we as Call center company come over is holding what purpose? What information do you want to get?

Ma Feng: Easy to view will we have participated in several, beginning we do not consider ourselves as an e-commerce industry company, but when we review the past performance, including customers are serving, we increasingly feel that in fact Wie Ying inevitably involved in e-commerce circles. In fact, many of our clients are using E-commerce solutions, and Wie Ying customer service system is perfectly integrated into their e-commerce strategy. Our commitment to customer call centers, whether outsourced or solution, is actually part of their overall e-commerce.