Zhongxiaoxie: Electricity dealer cannot enlarge the reason of refusing to return privately

　On the net purchase "7th no reason returns" relevant provisions are not in place, said Zhongxiaoxie-

Original title: "Non-quality issues" can not be a reason for refusing to return

China Consumer Association August 5 issued by the national associations to accept complaints, statistics show that the first half, the National Association for Consumer Complaints to accept nearly 328,000, to resolve 304,000 pieces, a complaint resolution rate of 92.7% for consumers to recover the economic loss of 680 million yuan. Product quality, after-sales service and contract issues are still the main cause of complaints, accounting for more than 70% of the total number of complaints. Among them, the net buys "7th no reason returns" becomes the complaint new hot spot.

To protect consumers ' right to know, this year's new "elimination Law" for the first time to "7th no reason to return" into the law, giving consumers seven days of "regret right." However, after the implementation of the new "elimination Law", Zhongxiaoxie found that, due to the General Electric operators of the new "Elimination Law" 25th "7th no reason to return" provisions of the scope of application and the specific implementation of the standards exist "different understanding", the expansion does not apply for a list of unjustified return of the behavior of the occasional, some electric dealers or even malicious manufacture of To the consumer legal rights to bring great trouble.

For example, the extension of the "7th no reason to return" interpretation. Many electric business operators set a "non-quality problems can not return" provisions, so that consumers enjoy "7th no reason to return" the rights of the big discount. Some electric business operators also stipulated that the relevant institutions must provide testing reports to prove that products have quality problems to provide returns. Zhongxiaoxie pointed out that the new "elimination law" provisions of "no reason to return" does not mean that there is a quality problem of goods returned, online, mail order and other remote shopping, consumers as long as not satisfied with the return can be.

In addition, the experts cautioned that, within the framework of existing laws and regulations, some of the details of implementation had yet to be clarified.

For example, some businesses do not apply for "no reason to return" merchandise marking is not obvious, shopping process lack of "one-on-one" confirmation procedure. In addition to the 4 categories of goods not returned by the new law, some electric operators have agreed with the operators and consumers according to the new "Law of the elimination". According to the agreement "this clause, have set up their own standards, to increase their own number of reasons can not be returned to the" other goods ", such as maternal and infant supplies category, toiletries category, Health products, food, watches, jewelry and other categories. There are still some electric business operators agree to return the consumer, but the provision of mobile phones, computers, cameras and other returns to be charged 10% to 15% of the invoice price depreciation costs. Experts point out that the legitimacy of these "add-list" scopes is worth exploring.

There are also some electrical business operators will be "good merchandise" equivalent to "do not affect two sales." From the situation reflected by consumer complaints, the operator stipulates that "returns must not be opened, unused", "return must keep the goods as is, gifts, invoices complete," and "factory sealed packaging was opened", "the factory sealed package back when the pressure breakage, depression," "Security marking code was scraped or torn off", are considered to affect two sales without giving returns. The consumer side is that, do not take apart the packaging can not see the things inside and online tagging is consistent, unpacking is necessary, not to damage the integrity of the product itself. The focus of the two disputes is on the definition of "intact", so such disputes are also a major difficulty in handling complaints. (Economic daily reporter Yu)