Consumer Complaints

Group purchase since 2010 in the domestic rise, the rapid development of market scale, showing a flourishing scene. China e-Commerce Research Center released at the beginning of the "2012 China Network Group buying market Data Monitoring report," shows that 2012, the whole year, group buying market volume reached 34.885 billion yuan, an increase of 61%. Group purchase because of preferential, convenient and other characteristics, attracted more and more consumers, but also because the problem frequently become the hardest hit by consumer complaints. China E-commerce Research Center March 11 released the "2012 China E-commerce user experience and complaints monitoring ..."

Abstract: The data map on line only 5 months, the first Internet insurance Company--------------the first quarter of the first quarterly complaints. Yesterday, the CIRC issued a quarterly report of consumer complaints, insurance complaints have increased markedly, compared to the same period last year's growth figures online only 5 months, the first Internet insurance Company-------------------------------- Yesterday, the CIRC issued a quarterly notice of consumer complaints, insurance complaints significantly increased, compared with the same period last year, growth of nearly 20%. 　　Among them, especially the interconnection insurance company complaints increase most prominent. Number ...

Consumer Reminder (reporter Lio Eling) tablet computer software upgrade after the crash, hope to get telephone guidance, brand customer service but to charge 500 yuan telephone support fee.　　Yesterday, the city Trade and Industry Bureau, the City Association of Consumers reported consumer complaints analysis, said, portable computers and other electronic products hot-selling caused complaints heating up. The city Trade and Industry Bureau introduced, "12315", "96315" two hotline in June to accept the portable computer and other electronic products complaints 100, has completed 85, the remaining complaints are still in the mediation. Main problems include: operator sales of computer model configuration and agreement ...

In addition to the price is cheap, there are consumers said its packaging showed students milk the local milk source, and pure milk is not local milk source New Express reporter Lu Kunyu intern Yang Yu Bo Zhangna since 2002, Guangzhou started the student Milk project, student milk in Guangzhou has come to the 11th year, But the state has banned the sale of student milk in the market and is still selling illegally in the market. Recently, the New Express reporter received consumer complaints that the popular student milk began to sell in Guangzhou market, or even public hawking. Reporter visit learned that the illegal sale of student milk in the popular milk shop is not individual, popular headquarters of the store also public ...

In response to the CCTV exposure of Nikon D600 product quality and service issues, Zhongxiaoxie recently interviewed Nikon (China) company, and put forward 3 points of request. March 15, CCTV "3 15 party" to the Nikon D600 product quality and service issues were exposed, zhongxiaoxie the first time to interview Nikon (China) company, and to each other to make three points. First of all, the other party promptly accept consumer complaints, properly handle consumer disputes, and secondly to comprehensively solve products and services related issues, product design and batch quality of objective scientific assessment.

Wang Gang's consumer complaints about online shopping are soaring every year. 　　China e-Commerce Research Center released the "2011 China E-commerce Market Data Monitoring Report" shows that China's e-commerce complaints and Rights protection public Service platform in the last year, a total of about 100,000 e-commerce complaints, including online shopping complaints accounted for 52% of total complaints, much higher than other e-commerce categories of complaints. It is understood that the consumer complaints mainly include goods to slow, false promotions, a single no goods, price errors, slow refund, goods not board, etc., whether it is online shopping or group buying ...

Today is 3 15 International consumer Rights Day. This year, online shopping has become the hardest hit of consumer rights complaints. According to CCTV issued 3 15 consumer complaints list, online shopping top. 　　Jing-dong, when, where the customer prudential products, litters Group and other well-known sites in the Consumer complaints list. "Netizen Hot Discussion" Han Bingbing: Trustworthiness is the biggest problem that the net buys the merchant. You are God before you acknowledge receipt, and he is God after you have confirmed the receipt. It's a terrible thing! It is gratifying to expose the shady, but how to protect the rights and interests of consumers? Look forward to ...

BEIJING, March 11, Xinhua (reporter Chaoxiao Correspondent Zhang Yunjie Shenyan) Zhejiang Bureau of Industry and Commerce 11th released the "2014 Consumer complaints report." The report shows that service consumption complaints accounted for more than half the total number of complaints, for the first time exceeded consumer complaints. And the network, micro-credit and other e-commerce consumer complaints growth, especially fast, year-on-year growth of 56.5%. According to statistics, last year, Zhejiang Industry and Commerce 12315 system to accept consumer complaints and advisory 552,562, compared with the same period in 2013 110,823, increased by 25%. Consumer disputes involving gold ...

2012 will be the group buying industry rectification period, but also group buying enterprises began to self-discipline one year, the situation will be effectively eased complaints, consumer benefits can also be protected. 　　Recently, the domestic group purchase site leader handle network announced in Beijing, Guangzhou, Shenzhen, Chongqing, Hangzhou, Hefei, Nanchang, Suzhou, Wuhu, Nanjing 10 cities opened 12315 Green channels, under the supervision and guidance of local industry and commerce departments, fast and efficient resolution of consumer disputes, improve consumer satisfaction. As a handle network a "senior" customer service staff, Li Xiaomin this year successfully selected as the handle mesh star customer service title. ...

Consumers in the future when the online purchase is infringed, no longer need to find a shop for business claims and distress. Yesterday, the State Administration for Industry and Commerce on the "Consumer link operators first ask and compensation system" issued provisions, when consumers are infringed, if the network trading platform can not provide the real name of the seller or the service, address, etc., consumers can demand compensation from the network trading platform operators. According to the State administration of Industry and Commerce Consumer Protection Bureau Director Yang Hongzhan, according to the request of the State Council, the State Administration of Industry and Commerce recently issued "on the improvement of the consumer link operators first ask and compensation first pay system to effectively protect the legitimate interests of consumers ..."

Every reporter Zhangs from Beijing Recently, Ctrip.com, an online travel site exposed by CCTV reporters, had "Overlord" behavior in travel package. Ticket fees were staggering. The total fare was 1,057 yuan. Ctrip received a refund fee of up to 473 yuan, Only refund 584 yuan. The Daily Economic News reporter survey found that the above scenario is not the case, there are many consumers have similar experiences. Industry experts believe that the profit-making signed by the retreat has long been the gray area of ​​the ticket sales market. Relevant lawyers said that if there is false deceptive Ctrip where consumers can negotiate settlement, but also to the relevant departments ...

After some of the tragedy, group buying industry, the threshold is more and more high, how to use resources to improve their various aspects of service, to create a brand of integrity, to become a new competition for group buying enterprises. 　　With more and more electric dealers out of the "service Upgrade card", the domestic well-known group purchase website handle network also lead the business, the first to join 12135 Green channel. For thousands of of thousands of people to buy enterprises, to maintain consistency and quality of service is critical. Handle nets become the first domestic group buying industry green channel Pioneer, has its own extremely clear goal, that is to enhance the user experience. From the explosion of ...

No. 1th Store Moldy JuJube has been the Food Network shopping encounter storage problems Liu is the rapid development of sales of food-oriented e-commerce industry, is facing the problem of warehousing management, such as food products for temperature, storage environment needs higher requirements.　　The "only for a better life," the comprehensive online shopping center 1th shop, recently let an ordinary consumer's life experience unpleasant. Yesterday, Mr. Feng, who lives in Shenzhen's Futian District, told reporters about his bad shopping experience at Shop No. 1th recently. On the May 20, Mr. Fung bought two packs of 148 yuan in the No. 1th store to miss you ...

People's Daily, Fuzhou, March 12 (Shen Yupo) Last March 15, the National People's Congress revised the new edition of "Consumer Rights and Interests Protection Act" ("new") formally implemented, has aroused widespread concern in the community. The new "Elimination law" implementation over the past year, the provincial and commercial departments at all levels to accept consumer advisory complaints 557,000, up from 2013 growth of 9.02%. What is the effect of the new law on consumer protection? 10th, Fujian Provincial Bureau of Trade and Industry deputy director Shuritza in the "China Fujian" provincial People's government portal online interview table ...

China's Jiangsu Network March 13 News this year the theme of consumer rights is to work together to enjoy the consumption. Network consumption is the hot spot of consumption at the moment. In the network consumption hot situation, how can let the public enjoy the consumption, the reporter interviewed the Nanjing Association, the local electricity dealer, the entity store and so on behalf of each party, listens to their viewpoint. Jiangnan Times reporter Wang Nanjing Association secretary: Multi-Force, so that the realization of network consumption can enjoy how to allow the public to enjoy consumption? Yesterday, the reporter interviewed the Nanjing City Association Secretary-General Zhang Comfort people. Reporter: This year's 315 theme is to enjoy the consumption, now our consumption life, there are also ...

Absrtact: Cottage repair, exaggerated problems, unknown price, random bidding home appliance repair has become the hardest hit of quality complaints. Yesterday, the Chinese Association for the promotion of quality, said that this year will carry out the fog of home appliance repair, mystery customers than true and false activities, for the national consumer Levy cottage repair, exaggerated problems, price unknown, random bidding ... Home Appliance Repair has become a quality complaint "hardest hit". Yesterday, the Chinese Association for the promotion of quality Wanli said that this year will carry out "more fog of home appliances repair, mystery customers than true and false" activities, for the national consumer household appliances industry "mystery customers", experience the domestic home appliances repair ...

The report "Super cost-effective" http://www.aliyun.com/zixun/aggregation/1175.html "> Buy prices, attract a lot of consumers actively participate in, but also let group buying consumer complaints hot spot." According to the relevant news, we know that in August, we have accepted the purchase of consumer advisory complaints have 21. The contents of the complaint are as follows: the operator delays the mailing of group purchase goods, the quality of goods or services shrinks;

Not long after the purchase of goods broken, the most annoying is not find someone to repair. 　　On the morning of 14th, Ms. Lei, who lives in Nanchang Wanli District, said that she bought 4 units of "Gan Que card" mahjong machine broke 3, the merchant said not to sell Mahjong machine, not responsible for maintenance, let her own ways. According to Ms. Lei, she was bought in last December Mahjong machine, each price of 1700 yuan, a total cost of 6800 yuan. Buy back not a few days, of which 3 mahjong machine on the fault, manufacturers for her to change the new Mahjong machine. This June, the new 3 Mahjong machine again broken, when she went to find a business to ...

Nanfang Daily News (reporter/Chenghi intern/Rio Shuwen correspondent/Yehwanine) yesterday, by the Guangzhou Municipal Trade and Industry Bureau sponsored by the online shopping rights of the Open day and "learn Lei Feng net to buy school" volunteer activities in the Bureau of Professional Market Management Branch held. 　　Municipal Bureau of Trade and Industry deputy director Cai Weiko to the Bureau of Professional Market Management Branch Network Market management awarded the "Learn Lei Feng network to buy school" plaque, and announced activities began. According to the introduction, in view of the rapid development of network consumption, in recent years, online shopping disputes appear to increase significantly trend. In order to strengthen the work of online shopping, improve the awareness of consumer rights, Canton City Trade and industry professional ...

In recent days, group purchase web-handle network took the lead in joint business sector opened "12315 Green channel", the first batch of opening, including Beijing, Guangzhou, Shenzhen, Chongqing, Hangzhou and other 10 cities, other cities are still in the deployment of green channels in the open. According to handle network Vice President New Lihau introduced, at present, handles the net to have more than 600 people to sit the professional call center, is the industry biggest scale, the headquarters Complaint Center has the Commissioner 80, handles the serious complaint the consumer Rights Protection Department to have the Commissioner nearly 20, forms the pyramid service system. The responsibility of these departments is only one, to solve problems for consumers. ...