Consumer Complaints

The network news days ago, EMS, Shun Fung, Shentong, Yuantong, Qualcomm, Best huitong, Rhyme Tatsu, house urgent send, Pang, excellent speed, fast, fast, every day, US, Goutong and other 15 express companies to jointly publish the first "I promise, you supervision-" "3 15" declaration of good faith, promised to seriously treat consumer complaints and opinions, Take effective measures to safeguard the legitimate rights and interests of consumers. 15 Express business commitment to the concept of honest and trustworthy throughout the entire process of business operation. will be through the development of customer service quality management standards, strengthen staff service skills and awareness training, strengthen customer ...

13th, in response to http://www.aliyun.com/zixun/aggregation/7671.html "> Group Purchase website Group Treasure Network failed to deal with consumer complaints and so on, Beijing Municipal administration of Industry and Commerce (hereinafter referred to as Beijing Trade and Industry Bureau) through the official micro-blog said 　　, has made an appointment with the group Bao net related responsible person. Beijing Trade and Industry Bureau in its official microblog said that law enforcement officers have specific questions on the mission Treasure network, and will continue to pay attention to the operation of the group Bao network situation. Trade and Industry Bureau law enforcement officers of the network: first, must be strict ...

With the large-scale development of E-commerce enterprises in China, more and more enterprises in the business strategy to return to innocence, the refinement of the operation and service innovation as the main force point, the discussion of E-commerce service innovation has become a hot topic nowadays. Recently, the state authorities on the network to promote the promotion of services and other aspects of a series of discussions, to the integrity of the components of the network shopping environment. Among them, the State Administration for Industry and Commerce, the Chinese Consumer Association held a joint "efforts to build safety and integrity Network Shopping Environment Symposium", China's leading group purchase website announced, has 10 key cities in the country to open ...

Absrtact: Cottage repair, exaggerated problems, unknown price, random bidding home appliance repair has become the hardest hit of quality complaints. Yesterday, the Chinese Association for the promotion of quality, said that this year will carry out the fog of home appliance repair, mystery customers than true and false activities, for the national consumer Levy cottage repair, exaggerated problems, price unknown, random bidding ... Home Appliance Repair has become a quality complaint "hardest hit". Yesterday, the Chinese Association for the promotion of quality Wanli said that this year will carry out "more fog of home appliances repair, mystery customers than true and false" activities, for the national consumer household appliances industry "mystery customers", experience the domestic appliance dimension ...

Absrtact: With the summer temperature rising, the enthusiasm of the residents online shopping is also increasing, coincided with the World Cup upsurge, the superposition of the timing of air-conditioning, refrigerators, fans, sandals and other traditional summer consumer market officially into the peak. Many electric operators aimed at this grab with the summer temperature rising, the enthusiasm of the residents online shopping is also increasing, coincided with the World Cup upsurge, the timing of the superposition of air-conditioning, refrigerators, fans, sandals and other traditional summer consumer market officially into the peak. Many electric dealers aim at this opportunity to rob Gold, have launched various forms of promotional activities in the year. One side is a pot of electricity dealers ...

"Caijing" (blog, micro-bo) comprehensive report "for the Regiment treasure Network funds broken, arrears of staff wages and merchants payment, Beijing Municipal administration of Industry and commerce in its microblog said, has met with the group Bao Network related responsible person, ask them to solve the problem of consumer complaints in a timely manner." It is reported that February 13, the Beijing Municipal administration of Industry and commerce law enforcement officers interviewed the group Bao Network related responsible person. In the understanding of the current operating situation and related situation, law enforcement personnel tip Group Bao Network: one must strictly operate in accordance with the law; second, to timely resolve consumer complaints; Three to be truthful publicity contract business and buy product letter ...

Online purchase of luxury goods to identify the authenticity of luxury network sales? It is hard for consumers to vote in confidence. 　　Yesterday, the World Luxury Society released a survey report, nearly 60% of respondents are unwilling to buy more than 5000 yuan of items online, luxury identification difficult to create a sales controversy, but also the focus of consumer complaints. World Luxury Association statistics, from March 15, 2011 to March 15, 2012, received a total of various types of luxury brands after 3,756 complaints, consumer problems reflected in the authenticity of commodity identification and controversy, in the current E-commerce, many sales of luxury sites are ...

Abstract: Spend 49 yuan in a group buying net bought a set price of 168 yuan, but encounter Jerry-cut, Zhongshan the Consumer Council yesterday issued the third consumption warning, said the network group buy type of consumer complaints more and more, and many complaints difficult to solve. It is reported that at present, Zhongshan spend 49 yuan in a group buying net bought a set price of 168 yuan, but encounter "Jerry", Zhongshan the Consumer Council yesterday issued the third consumption warning this year, said that the network group purchase of consumer complaints more and more, and many complaints difficult to solve. It is reported that at present, Zhongshan has more than 20 site purchase, quality and bad. The Consumer Council recommends that ...

19th, the World Luxury Goods association released a survey reported that nearly 60% of respondents are unwilling to buy more than 5000 yuan of items online, luxury identification difficult to create sales disputes, but also become the focus of consumer complaints. World Luxury Association statistics, from March 15, 2011 to March 15, 2012, received a total of various types of luxury brands after the sale of complaints 3,756, consumer problems reflected in the authenticity of commodity identification and controversy, in the current E-commerce, many sales of luxury sites are said to buy products insurance, If consumers prove that the purchase is not authentic, can be ...

Nowadays, group buying websites have swept the country. More and more people have been fascinated with group buying. According to the latest information, the current domestic large and small number of group buy site has more than 4,000. Many well-known group buying site has been a few rounds of venture capital, such as handle, the United States and other groups. 　　Group buying website's fiery still continues. A few days ago, CCTV has just exposed 58 buy net fake table event, before also had exposure to 1288 group buy net attract payment but not shipping events, there are often found in the website or the false purchase website information, really let us to this emerging industry's healthy and orderly development is worried ...

Every reporter Conro (a pseudonym) from Beijing May 6 and 7th, "daily economic news" after a two-day report of good eyesight and related products suspected of many problems, yesterday (May 7), a self-proclaimed Zhengzhou Technology Engineering Co., Ltd. (good eyesight eye paste production base) Brand department contact person issued a statement, This paper explains the qualification of High-tech enterprises and the identification of well-known trademarks, but does not mention the product composition and efficacy that consumers focus on. For good eyesight eye paste products suspected ingredient false, exaggerated effect and so on, the reporter asked it to make a detailed explanation and produce related products ...

Absrtact: January 4 night, CCTV reported that the Chinese Electronic Chamber of Commerce under the "315 Consumer electronic Complaint Network" to use netizens products complained to the manufacturers to blackmail money. It mentioned that the site to coerce a number of complaints about home appliances enterprises to pay 120,000 yuan into membership fees can hide the information against CCTV reports, "315 consumer electronic complaint Network" Yesterday through public statements to CCTV reports to respond to the financial turmoil January 4 night, CCTV reported that the Chinese Electronic Chamber of Commerce subordinates " 315 Consumer Electronic Complaint net "use Netizen's product complain to the factory to extort money." Which ...

Nanfang Daily News (reporter/Ozhiki) online purchase of consumer complaints volume increased sharply. Reporter yesterday from the China Electronic Commerce Research Center of the latest market data monitoring report learned that last year, "China's e-commerce complaints and Rights protection public Service platform" received a total of 100,000 cases of e-commerce complaints, including online shopping complaints accounted for the overall complaint 52%, group purchase complaints are ranked second. Experts believe that the number of e-commerce complaints is huge, the root cause of e-commerce development is lack of corresponding legal norms of industry regulation, at the same time, consumers due to insufficient evidence, often in the weak, often complaints without door ...

Recently, consumer complaints said, spent more than 2000 yuan enough to buy unlimited products, the name Yue detoxification, the actual use of a few months later, but the face has grown out of pus and acne.　　But the infinite extremely aspect to this no one came forward the responsibility, only said that Miss Li must insist to use the infinite pole product. Shop assistant: No side effects cosmetic hydro-anti-inflammatory Jiangsu Li said to China's economic network, a friend in the infinite pole to sell to its unlimited products, said that after the product, the skin will become very shiny, internal external use, the effect comes quickly. Miss Li after the introduction to Nanjing Silver East garden near the infinite pole net ...

Online shopping and integrity is not a fresh topic, but always appear in the eyes of people's attention, only to do good faith and quality services, in order to narrow the distance between consumers and online shopping companies, consumers to online shopping complaints gradually reduced. 　　Recently, handle nets in the domestic group buying industry took the lead in opening 12315 Green channel, will be in the first batch of 10 key cities, in the local industry and Commerce departments under the supervision and guidance of consumer rights and interests protection work, the consumer complaints into high-speed channels, fast processing completed, improve consumer satisfaction. Handle NET "12315 Green channel" area ...

More than half of the network purchase complaints, 44 electric business signed a service proposal, 12 hours to respond to the complaints Beijing News (reporter Lio Eling) yesterday, the city Trade and Industry Bureau, the city's business committee, Beijing Http://www.aliyun.com/zixun/aggregation/30480.html " > E-Commerce Association convened 44 E-commerce merchants, the request of the website to hold large-scale promotion not only to the industry and commerce to bring the record, but also have emergency event processing program. 　It is understood that online purchase complaints have accounted for more than half of the total number of complaints. ...

Pro-Beta News August 27, more than the recent frequent consumer complaints. According to the pro-Bayesian network statistics, more than two days in a row was exposed in the milk powder found in the worm, and manufacturers have been slow to make consumer satisfaction explanation. In this respect, some industry experts said, in the face of milk powder to eat foreign body incident, forensics difficult to become a major obstacle to consumer rights. Recently, many American milk powder trapped bug door. According to the pro-PUI network, more than two days in the United States to be exposed in the milk powder found inside the worm, manufacturers responded that "milk powder production process is absolutely impossible to have bugs ..."

"3 15" is the theme of consumption this year, the consumption concept, consumption behavior, consumption patterns have undergone great changes. This year is the first anniversary of the implementation of the new elimination law. What about consumer rights? What new changes? From March 15 onwards, "violations of consumer rights and interests of the punishment measures" will be formally implemented, consumer rights have a new weapon. The operator's illegal cost is higher reporter learned that 2014, the province's industrial and commercial system to receive consumer consultation complaints report 70,267, compared to 2013 10,971 pieces down 30%, this number ...

With the development of the Internet, E-commerce industry has grown, traditional consumer behavior has changed, seemingly invisible network, to provide people with more benefits and convenience. On the other hand, from the online commodity prices, quality, after-sales service, and a series of problems, but also become difficult to avoid network shopping trouble, and the realization of a good faith security network shopping has become a common pursuit of consumers and enterprises. 　　For the group buying industry, the affordable price can quickly attract a large number of consumers ' eyeballs, and subsequent services become the key to the retention of consumers. Recently, group buying industry leader ...