Customer Care

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Haier + Oracle is a new experience for users to interact in real time

March 7, 2014, Qingdao Haier overseas service--the global white household appliance industry leader has built its new overseas service management platform by adopting Oracle Service Cloud (Oracle Services Cloud) to further enhance the overseas service level and realize multi-channel interaction with customers. This was the first project to adopt RightNow in the Asia-Pacific home appliance industry, which was successfully launched at the end of 2013. In the framework of the system, Haier through social network public opinion monitoring, customer care mail and so on ...

"Carefree Landscape" as the theme of customer care activities

On February 25, 2012, the Porsche Center Ningbo organized a customer care program on the theme of "Traveling with Landscape", which is aimed at new customers who have just purchased the Porsche Panamera to help customers solve problems encountered during driving Doubt, better experience Panamera excellent performance and superb quality. 【Weekend gathered in class】 Vehicle Activity Preparation: This activity takes the theme of "enjoying the landscape". As the name suggests, there will be mountains and water throughout the itinerary, so ...

Digging channels for accurate users

Abstract: A dancing snake made up of a lot of blessing words, widely disseminated through micro-letters during the Spring Festival. Micro-letter to become after the SMS, the new year after the call People Spring Festival. The number of micro-credit households has broken through 400 million during the Spring Festival. From the January 2011 micro-Letter of the first one by a large number of blessing words of the Dancing "snake", during the spring Festival through micro-letters widely disseminated. Micro-letter to become after the SMS, the new year after the call People Spring Festival. The number of micro-credit households has broken through 400 million during the Spring Festival. It took only 2 years to launch the first version of the January 2011 micro-letter. If also described as "micro-force ..."

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