itsm kpi

. Simple implementation Scenario: at the end of the year, the company will evaluate the performance of its employees. However, management personnel in different fields have different evaluation standards for employees. Now the employees have the siege lions and managers, and the reviewers are the CEOs and ctos. We assume that the CTO only focuses on the Code volume of the siege lions and the number of new products of the managers, the CEO is concerned with the

The row and column of SQL is not new knowledge, but in the Bo Master's technical consulting, still found that many people do not understand this piece, so write a blog in this special record. This article will take MySQL as an example, and take data acquisition indicator information to obtain as an example. In the following example, you can run in Sqlfiddle.First we need to create a database schema: CREATE TABLE Chart (' createtime ' DateTime, ' KPI

The OKR full name is "goals and key achievements" (objectives and keys Results). It's a target management system that Google introduced from Intel in the company's founding for less than a year, and is often considered a set of organizational assessment systems.What the hell is OKR?OKR is designed for companies, teams, and individuals, and it is a work compass for a company, team, or individual, but it is not a KPI for performance assessment. From the

Upload log files to DFS in Hadoop first, according to the above log file, calculate the number of independent IP of the day, PV number (note to filter the log, not every record to be counted), the total number of bytes transmitted pages 1. Divide the log information into 8 fields and create a KPI for the indicator object Import java.text.ParseException; Import Java.text.SimpleDateFormat; Import Java.util.Date; Import Java.util.HashSet; Import Java.uti

When we describe things to discuss the problem, reasonable quantification can make people easier to understand and make communication smoother. For example, you want to describe the taste of Vietnamese parsley bubble noodles, "eat spit 5 minutes" than "difficult to eat" more in place, is not it? Although the numbers are not enough to describe the whole story, you can simply put yourself in a position to understand the state of the stomach tumbling. So for the user experience, can quantify it? Of

ItopAD automatic import script webservicesAD_import_accounts.php parameter modification: 'simulation', 1,$sAuthUser = utils::ReadParam('auth_user', 'user_name', true);$sAuthPwd = utils::ReadParam('auth_pwd', 'user_pass', true);// Configuration of the Active Directory connection 'host' => '192.168.**.**', // IP or FQDN of your domain controller'port' => '389', // LDAP port, 398=LDAP, 636= LDAPS'dn' => 'OU=VB-User,DC=CORP,DC=log

False recognition 1: "ITSM based on ITIL may only be suitable for a particular field/industry, which is not applicable to us" Different countries and different industries have differences in culture, business ideas and government operations. However, the similarity between IT systems is greater than the difference in terms of technical attributes. Simply put, when the day-to-day work of the business and government departments depends on the computer

/8a1610e502225d5bfa6d68cbfb1c5d4f/ B0573efd49594c279223c93990e631f0 "alt=" image "Style=" Border:0px;background-color:rgb (255,255,255); "/>2. What is the problem with the KPI? Kpi:key Performance indicators (key performance indicators) In the field of sales and production, this package should be more effective, because the output is clear and the process is controllable. But in the IT field, more dependent on people's creativity,

Now the data is as follows:The requirements are as follows:Requires updating the earnings field in the earnings table when the table_2 KPI is greater than or equal to 1 o'clock earinings = kpi* 2000, otherwise equals kpi* 15001 Updateearnings2 SetEarnings= (3 SELECT 4 Case whenTable_2.kpi>= 1 5 ThenT

[email protected] xxxxxxx4 ) login Page4. Installing the module1 ) Installation ITSM ModuleDownload the installation package# Cd/opt/otrs/bin# wget FTP://FTP.OTRS.ORG/PUB/OTRS/ITSM/BUNDLE4/ITSM-4.0.7.OPM#/opt/otrs/bin/otrs. Packagemanager.pl-a install-p/OPT/OTRS/BIN/ITSM-4.0.7.OPM#./otrs. rebuildconfig.pl#./otrs. dele

/index. pl 2) Configure as prompted Omitted 3) change the logon User Password # Cd/opt/otrs/bin #./Otrs. SetPassword. pl root @ localhost xxxxxxx 4) logon page 4. Installation Module 1) install the ITSM Module Download the installation package # Cd/opt/otrs/bin # Wget ftp://ftp.otrs.org/pub/otrs/itsm/bundle4/ITSM-4.0.7.opm #/Opt/otrs/bin/otrs. PackageManager.

machines. And httpfs, all operations are performed through httpfs. The use of webhdfs and httpfs is basically the same, with only a small difference.HttpFS Common Operations View home DirectoryCurl quot; http: // osg11-vm06: 8014/webhdfs/v1? Op = GETHOMEDIRECTORY user. name = kpi" Create directoryCurl-I-X PUT "http: // osg11-vm06: 8014/webhdfs/v1/tmp/chenyk? Op = MKDIRS user. name = kpi" Curl-I-x put "h

In small IT departments, there are obviously urgent IT management needs. However, the current price, implementation cycle, complexity, and occupation of Human Resources of mainstream ITSM solutions make them unbearable.Lao Zhang, the computer department manager of PUFA machinery company, takes over a dozen employees. After years of construction and accumulation, the information system of huaning has begun to take shape, interconnected high-speed campu

difference between devops and agility? What is the difference between DevOps and ITIL and ITSM DevOps and visual operations The basic principles of DevOps Application areas of the DevOps model The value of DevOps How information security and QA fit into a devops workflow One of my favorite devops patterns My favorite DevOps Model II My favorite DevOps model is three 1. What is DevOpsThe term "DevOps" usually r

quantified cyclically to identify whether the improvement is caused by the overall rising factors of the industry, whether it is affected by ERP, or whether it is affected by innovative product sales, it also increases the enthusiasm of employees. V. benchmarking. The questionnaire scoring method is self-evaluation and self-comparison. You can view yourself by yourself. However, the competition is not a matter of self-improvement. You think you have increased by 30%, but it is unpleasant to put

identify whether the improvement is caused by the overall rising factors of the industry, whether it is affected by ERP, or whether it is affected by innovative product sales, it also increases the enthusiasm of employees. V. benchmarking. The questionnaire scoring method is self-evaluation and self-comparison. You can view yourself by yourself. However, the competition is not a matter of self-improvement. You think you have increased by 30%, but it is unpleasant to put yourself in the industry

sales promotion revenue of the goods on the shelves (encourage sellers to promote) 3. Absolute number of large sellers 4. NET recommended value for large sellers (NPS)--(Let the big sellers be satisfied and keep them) After identifying key performance metrics, how do you build specific KPIs and how do they sort by priority? You should discuss the specific design of each KPI and its priorities to ensure that your understanding of the business strateg

dashboard is a container used to display scorecards and reports. When you combine a dashboard, add the report, scorecard, and filter to the area, that is, each part of the dashboard page. A single dashboard can contain multiple pages. You can use the same or different page layout templates to design various pages. You can also customize the size of a dashboard area. Each area can contain one or more projects, such as reports, score cards, and filters. Scorecard A scorecard is a dashboard projec

Excellence in the Telecommunications industry objectives and performance management Advanced Seminar Course Outline( One Day Combat edition)(If you want to disclose the following, or you need to make a professional adjustment of the outline, please contact me to confirm)"Course keywords" performance management cycle, work plan, MBO\KPI\BSC, corporate culture"Course duration" 1 days (estimated 6.5 hours per day)"Course object" business leaders, departm

Advanced Seminar on Excellence in goal and performance management in the telecommunications industry Outline( One Day Forum edition)(If you want to disclose the following, or you need to make a professional adjustment of the outline, please contact me to confirm)"Course keywords" performance management cycle, work plan, MBO\KPI\BSC, corporate culture"Course duration" 1 days (estimated 6.5 hours per day)"Course object" business leaders, department mana