streamline helpdesk

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Moss Series 3 list and document library [Post]

of different roles can see are different. In this case, you need to customize the view, which is basically consistent with the view in traditional databases.First, go to the case list settings page. The view information is displayed at the bottom of the page. The previously seen case list is the default view of the list. Click "all projects" and the interface is as follows:You can select a column orUnselect and sort,Each column has a position behind it.Drop-down list, you only need to select

SharePoint [ecmascript object model series]-09. Group and user operations (2)

Next, let's continue. Here we describe the operations on user and group as follows: 6. Add a specified user to a specified group7. Obtain the owner of a specified group8. Add the current logon user to the specified group.9. Determine whether the current logon user has the editpermission permission10. Determine whether the current logon user is in a specific group The descriptions are as follows: 6. Add a specified user to a specified groupVaR siteurl = '/'; Function addusertosharepointgroup (gro

Security Management for ASP (9)

problem in retrieving information. They consulted the IT Masters in the office in the hope of finding a solution. It was noon when the IT master reported that all his attempts had failed. At this point, you get in touch with Helpdesk. The helpdesk asked for some necessary questions and recorded the call. Both sides agree that the impact of the event appears to be small (because account information can also

PL/SQL Exception handling method

------------------------------------------- nbsp IT Helpdesk Government Sales Retail Sale S 260 recruiting Payroll N Bsp 340 Media 28 rows have been selected. Only the first one is inserted EX2: Delete the previous experiment results before doing the second example: delete from departments where department_id >270; Select Department_id,department_name from departments order by 1; [sql] CREATE OR REPLACE PROCEDURE add_mor

Thunder and lightning → Natural phenomenon animation combat technology

★Chapter I. WindWind is a common natural phenomenon in daily life. The air flow becomes the wind, the wind is the invisible airflow. Generally speaking, we are unable to identify the shape of the wind, although in the cartoon, we can draw some actually do not exist in the streamline, to show the speed of the wind faster. But in more cases, we still express the wind through the movement of various objects blown by the wind. Therefore, we study the Law

Vro initial default password of various models

Equipment VMS multi demo Digital Equipment VMS multi field Digital Equipment VMS multi Field Service Digital Equipment VMS multi Field Test Digital Equipment VMS multi field digital Digital Equipment VMS multi guest Digital Equipment VMS multi help Digital Equipment VMS multi helpdesk Helpdesk Digital Equipment VMS multi host Digital Equipment VMS multi host Digital Equipment VMS multi info Digital Equipme

One of the enterprise's internal IT Integration Series: System Architecture

Sharepoint to do it. wfe01 and wfe02 are two NLB web pages in front of SharePoint, app01 and app02 are two SharePoint application servers, sql01 and sql02 are used as SharePoint database servers, and sql03 are used as SharePoint Report Server and Bi server. 2: Next, sql04, sql05, sql06, and sql07 are two large SQL database clusters, where the databases of SCCM, SCSM, scvmm, orchestrator, and scom are basically run, there is also a big bi data warehouse in the unified IT management system, and s

Article 2: common IT technical support job types that you must understand

three lines.3. Three lines: based on their respective functions, three lines can be divided into system, network, and application engineers.3.1 It System Engineers. Responsible for routine maintenance and troubleshooting of domain control, email, DNS, DHCP, and other servers;3.2 It network engineer. Routine maintenance and troubleshooting of routers, firewalls, switches, and other network devices;3.3 It Application Engineer. Responsible for routine maintenance and troubleshooting of ERP applica

11 basic tools used to manage Active Directory

except for the LDAP query. When using adfind, you will find many shortcut operators that can reduce the number of input content. For example, the-default switch can replace-B Dc = contoso, Dc = COM in the previous example and search the entire domain;-GC search for garbage collection (GC) and return all users in the Active Directory forest. You can also use the-Rb switch to set the relative Search Library. To search for a training ou in the phl.east.us.contoso.com domain, you can specify-defaul

How to deploy "WSS 3.0 Application Template Chinese version" in the server farm

-filename % templatepath % bugdatabase. WSPStsadm-O addsolution-filename % templatepath % callcenter. WSPStsadm-O addsolution-filename % templatepath % changerequest. WSPStsadm-O addsolution-filename % templatepath % complianceprocesssupport. WSPStsadm-O addsolution-filename % templatepath % contactsmanagement. WSPStsadm-O addsolution-filename % templatepath % documentlibraryreview. WSPStsadm-O addsolution-filename % templatepath % eventplanning. WSPStsadm-O addsolution-filename % templatepath %

Enterprise-level reporting platform on the WEB-Crystal Enterprise 9 Technical white Paper

window at a specific time. The Crystal enterprise contains a time based predetermined system that meets the ability to run reports and run duplicate reports at specific times. The scheduled function is located on a cluster-supported server component, so it is possible to ensure that the scheduled system is functioning properly in the event of a hardware system problem. Automated management Conventional management and change management is one of the most complex aspects of maintaining an ente

Java Thin JRE jar packaged as EXE

#开始In recent days have been busy with one thing, that is to try to streamline the JRE, I do not understand why Oracle official not out of EXE packaging tools ...There are many articles on the network to streamline the JRE, but the original seems to be few, most of them are forwarded the same blog, here borrowed a lot of ideas and methods do not know is not the originalThese two days harvest is also very big

"BYOD" comes with device information

enterprise's access to and corruption of personal user data, such as: Error actions all erase commands instead of selective wipe.6. Cost Control:Transfer hardware costs to employees, using a partial reimbursement or subsidy pattern.The cost of exceeding the scope is controlled by means of liability for use.Establish appropriate cost and flow plans, and recognize the resulting loss of business negotiation and negotiation capacity.Evaluate how the employee's own device platform will affect produc

Enterprise internal IT Integration Series 5: IT service desk based on SharePoint

indicated here, mainly because there is a need for reset of the password of the employee. Department Managed metadata A tree-like pre-defined company Department structure Station Number Single Line Text Employee seat number Contact number Single Line Text Landline MIS representative User or user group You can only select a user for the settings, and use helpdesk to pick up the list by yourse

Remote Management Technology for home network devices (reposted)

following examples illustrate how the system completes these tasks.(1) Helpdesk callWhen a user finds that a device in the home network cannot work properly, he or she calls the carrier's service hotline to report a fault. After answering the call, the helpdesk personnel should diagnose and recover the fault:① You can use the Northbound Interface to view the status of the device for repair on the GUI;② Rea

Free remote desktop sharing software

work on a remote computer, as if you were sitting in front of it, right from your current location.If you provide computer support, you can quickly access your customer's computers from anywhere in the world and resolve helpdesk issues remotely! With Addons like singleclick your MERs don't even have to pre-install software or execute complex procedures to get remote helpdesk support. Add Link Description f

I haven't updated it for a long time ..

I haven't updated it for a long time, but I still want to go to the blog garden homepage every day to see what experts have posted Article, The harvest is not too small. I have never updated it because it is too busy recently. During this period of time, I have gained a lot of new knowledge and learned a lot of things, so I also have a bunch of things to share with you, but now I usually work 14 hours a day and it's almost crazy, but I'm glad that, the 6502 compilation, which originally worr

Virtual desktop security software guarantees remote client Security

encryption can compensate for the loss of data leaks. In my discussions with the finance company, the IT department said that the number of remote users calling Helpdesk has decreased a lot because it has configured virtual desktops, including VPN software, to reduce end-user errors in VPN profiles and installations. It has also found that a single refresh of the virtual desktop takes less than an hour, which saves a lot of time, totaling about 3 h

Network management starts migrating to ITSM

department of People call to certainly rushed to a line, three people are put out, once the life is complex enough, telephone no one to answer also become often. Since mid-August, summer busy has come into contact with IT service management "one-stop" service concept. The so-called "one-stop" service is the business unit can get the IT hotline, it scene and other forms of IT services, to solve all day-to-day office IT problems. The essence of the "one-stop" service is the IT

Exchange 2010 Server in Trojan, zombie process 2,270

Recently has been busy system migration, busy, there is no time to maintain the company's mail server. There are more than 1000 people in the mailbox.Today 11 o'clock in the morning, helpdesk phone me, said exchange above the spam program is not open. I thought it was strange. How could that be? I had a lot of things in hand, let him restart the service to try, restarted, said not yet. A bit of attention. Remote Desktop Board Server A look, then dumbf

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