Case: rfm analysis of member customer transaction data using Excel
Background:
A Member Service Enterprise has about 1200 member customers in the past year. As the company wants to activate promotions for different categories of inactive customers, it also plans to launch a series of promotions for key customers to retain these customers and maintain their activity. Therefore, we hope to use this data for customer
In view of the author's understanding of the Chinese market, an old saying, "buyer sellers are one, business can be long." "Think for a moment, feel the need for the current domestic SEO industry in a widespread phenomenon to express their views." Of course, the author first stated that he is not a successful businessman, but only an ordinary seoer (also not legendary master).
Before this, I would like to mention a little of the SEO industry I found that the status of the strange. I regard it a
In the previous article, the author has written to the SEO four kinds of customer customers we must not let go, today I say what kind of customers we should pay attention to, if possible, to avoid cooperation between each other. Of course not that such customers are not good, there is no attack on the level of meaning, but simply from a practitioner's point of view to share the idea of improving their efficiency, I hope we do not shoot bricks.
Ask Ea
The Project Manager often thinks that the project is postponed due to the customer's "problem". For example, the customer needs to confirm the completed part, and the customer needs to confirm the requirement analysis. Once the customer does not confirm the request, the project cannot be continued or extended.
Here we will talk about the "customer's Problem". I
It is still very hard to do customer service. Although I am not a customer service engineer, some people in our company are doing customer service. Due to work relations, I will hear some customer service cases, and I am very sorry. It's really a big forest, and all birds have it!
Someone has forwarded a mobile app.
17 jquery online QQ customer service code share to everyone!! Take it, thank you, my name is Lei Feng ~jquery Sidebar Click Expand Shrink Online QQ customer service codejquery page right-side fixed layer show hidden online QQ customer service codejquery Click on the button mask pop-up online QQ customer service codejqu
Customer service system for the site between customer service and visitors to establish a bridge between the communication, but as a manager, how to correctly use the customer service system. What functions are actually designed for managers?
"Work number Management" work number management is the foundation of the Organization Framework setup. Divided into work n
System Introduction:1. The system uses the main SSM framework JSP JSTL Bootstrap HTML5 (PC browser)2.springmvc +spring4.3.7+ mybaits3.3 SSM Common Java Web (non-MAVEN, pom.xml file) database: MySQL3. Development tools : MyEclipse Eclipse idea is available without restrictions. My side MyEclipse 2014 lead out of the project source--------------------------------------------------------------------------------------------------------------- ----------Business Module Home: record Total purchase am
System Introduction:1. The system uses the main SSM framework JSP JSTL Bootstrap HTML5 (PC browser)2.springmvc +spring4.3.7+ mybaits3.3 SSM Common Java Web (non-MAVEN, pom.xml file) database: MySQL3. Development tools : MyEclipse Eclipse idea is available without restrictions. My side MyEclipse 2014 lead out of the project source--------------------------------------------------------------------------------------------------------------- ----------Business Module Home: record Total purchase am
Looking at the core concepts of major companies, there are often a similar "customer-centric" values. Huawei is the first to put "customer-centric" in its core values to show its importance. From the beginning of our induction training, the company has repeatedly stressed and guide you in-depth discussion, hope to make this idea deeply rooted. So how do we actually implement the concept of "
China Mobile is a very creative enterprise. Because of its unchangeable monopoly, the fees it charges to customers are subject. If the customer is dissatisfied, the customer will complain to mobile. Mobile will accept the complaint enthusiastically and then use overlord logic to handle the complaint.
I log on to my mobile website every month and check my monthly phone bills by myself. In the past six months
All along, we want to integrate a customer-centric platform, there are two aspects of consideration: one is to achieve customer data, customer relations, customer management and other aspects of integration, in order to better utilize the relevant resources of customers, to play the greatest marketing benefits; the sec
In fact, the multiple customer service functions of the public platform have been available for a long time, and I have already implemented them for my own public account. I thought everyone would have done it, but today someone asked me how to use this multi-customer service function. I found no good tutorials on the offline network, today, I will send you a simple and easy-to-understand tutorial. In fact,
Due to the on-site development, there are many opportunities to deal with customers. What are the customers in the eyes of the project team members? Is it God? Should we establish a customer-centric approach? I guess many programmers have never thought about this problem, but they just want to finish their work. Without such a mentality, some project team members are constantly communicating with customers because of changes in user requirements, whic
Http://blog.csdn.net/testcs_dn/article/details/7644410
To modify a non-customer partition of a form, you must first understand why you want to modify a non-customer partition and what a non-customer partition is.
From the form or control point of view, a non-customer area means that the control area cannot be place
1.1901 Works "Loneliness and reflection" won the Nobel Prize in literature. Souli Pludom (1839~1907) French poet. The reason for the award: "Is the noble ideal, the perfect art and rare heart and wisdom of the evidence"2.1902 Works "Rome" won the Nobel Prize in literature. Theodors Monsen (1817~1903) German historian. The reason for the award: "This is the greatest master of history, this point in his maste
In the salesperson's group there is a saying: The customer is not to get cheap, but to feel that the advantage.Once the customer has the feeling of taking advantage of the sale, it is easy to accept the goods you sell.Many businesses are in line with the customer's desire to get advantage of the psychological, and successfully make their products become the market "hot". For example, some women often ask se
3, customer selection module designThe customer selection module is used to provide a choice for an existing user, where a ListBox control on the left shows all customers that have been added, with a ListBox on the right to display the selected customer, with a maximum of two customers selected at a time. You then also need to add a person property that returns t
CRM (Customer Relationship Management) is the customer relationship management. CRM is a business strategy for choosing and managing valuable customers and their relationships. CRM requires a customer-centric business philosophy and corporate culture to support effective marketing, sales, and service processes. If the enterprise has the correct leadership strateg
I remember the last time I watched Boston interview with CEO Gege, he said he would take a day off every month, and so did other executives. Also insist to see the complaint letter, in fact, we SEO operators are very necessary to become an excellent customer service. Because only to become a good customer service we can always grasp the needs of users, grasp the latest changes in the market, with the pace o
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