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Summary 1. How to effectively identify the needs with the customer?The afternoon of September 2 received a notice to JCZB to work. The goal is to use the SSH framework to implement a completely new system. Because SSH just finished, have done project, so the heart is more nervous. But, after all, it was a very rare opportunity for me, so I accepted it willingly. September 3 is the first day of official work. PM the manager arranges each person to do a

Problem description "We have to release before 5.1." I believe that any Software Project Team has met similar requirements from customers. Even more depressing is that before 5.1, customers may make other requests. The company boss or project manager may say the same thing to programmers again. The result is that most of them cannot be released before 5.1, or a version of very poor quality is released. The customer is angry and has serious consequence

Design ObjectivesCustomer feedback system as a company and customer Exchange platform, almost all enterprises to use, recently, the company let me responsible for customer feedback system development. Because of the business needs of the company and the foreign customers, the system must realize the switching of the languages of the Chinese, English and Japanese (internationalization requirements). After re

Online customer service requirements:Involved personnel: Customer Service personnel, common customersCustomer Service personnel: you can log on with a fixed employee ID. You can select customer service personnel. You can set the maximum number of chat users for each customer service personnel. When the

Before this article please read: whether the website needs online customer service The form of online customer service: 1, based on IM tools online customer service, such as QQ, Ali Wangwang;Advantages: No need to develop again, as long as the client software can be, and follow-up customer management easy.Disadvantag

In the face of complicated and large customer groups in the pharmaceutical industry, innovative pharmaceutical products and services, and complex operation modes determined by the characteristics of the pharmaceutical industry, the kangda icontaqcrm project system plays a role in the pharmaceutical industry through more than one hundred features and modules combined with the characteristics of the pharmaceutical industry, along with the development of

In fact, micro-trust public platform for many customer service function has been out for a long time, and when I came out of the time for their own public number has been realized, originally thought that everyone would have, but today or someone asked how to use the multi-customer service function, I looked for the internet there is no good tutorials, Today, I will send you a more simple and understandable

Yesterday to Anhui Susong a customer there to maintain the experience and lessons The client's database server would have been good, and I was able to demonstrate to others how to install Oracle clients, install Oracle clients on the server, and halfway through the installation I suddenly felt I had found a great error: Oracle server could no longer install Oracle clients, I quit but it's too late: fee management system can not connect to the databas

Case DescriptionDoes information systems really reduce the daily workload of business people and improve productivity? How to transform from providing "passive" service to providing "active" service according to customer perception, truly realizing the effective management of information system service by Grid enterprises? How to construct a set of information system customer service perception model suitab

backgroundRecently do mall app, which need to use the function of customer service consulting, immediately to look at the Internet to see what support SDK, ring letter, Cloud, NetEase seven fish and so on, look at these several SDK documents, found that NetEase is the most friendly, and the client's UI is the most beautiful and comfortable, so it was selected. The boss said the price is not to be considered. Development GuideAddress: http://qiyukf.com

Safe and versatile products and quality service has been the Turbomail market card. Mail communication more and more favored by enterprises, in recent years, email market situation is good, each mail system vendors are busy "enclosure expansion", Turbomail mail system is uncharacteristically, slow pace, no longer sales as a hard target, but around customer satisfaction hard work, Strive to build a perfect and mature after-sale service system. Throug

Now a lot of small network companies or studios, the main source of income or to help customers build stations and SEO optimization to promote this piece. And now a lot of SEO optimization personnel a person to promote 10 several websites, if there is no skill to deal with, not only will make oneself very tired and ineffective, so we should optimize the customer site, have their own set of methods, so it will be more relaxed, today to share with you,

When I was on a business trip in Wenzhou last week, I had a good chat with the boss of a software company. Since I have been working in Wenzhou for many years, I talked with the boss about some people and things in the IT circle in Wenzhou, everyone was very happy, And everyone talked about acquaintances, obviously finding the feeling of meeting people in other places. However, chatting back to the company's history over the past 10 years, from small to large, from unknown to now well-known in t