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How quickly will I get feedback? And how long will my problem be resolved? - After Sales Support Documentation
Our first-time response time is based on the support plan each user chooses and the type of tickets submitted. We will use all time it takes for us to resolve the problems depends on the problem complexity. However, our team will work closely together with you to fix the issues as soon as possible. ...
How long will my server be released after expiration? - Simple Application Server Documentation
Your server will not be stopped in 15 days after expiration. But if you do not renew your subscription in 15 days after your server has been stopped, your server will be released, with all data erased. ...
What will happen if my ICP Filing number is cancelled by the authority? - ICP Filing Documentation
No. Once your ICP Filing number is cancelled by the authority, it cannot be recovered and your website will be ...
Will there be more monitoring metrics in the future? - ApsaraDB for MongoDB Documentation
Currently, ApsaraDB for MongoDB provides 16 metrics, and more metric items will be added in subsequent versions according to requirements. ...
What services will Alibaba Cloud security system provide when ApsaraDB for RDS is under attack - ApsaraDB for RDS Documentation
When the following cases occur to the public access of your database, our security system will regard it as attacks and automatically clean the traffic. If the attacks reach the threshold value of a black hole, the system will handle it as a black hole ...
How will I be charged and billed for Alibaba Cloud Support? - After Sales Support Documentation
For Developer plan, you will be billed a fixed price upon signup and at the beginning of each billing cycle (30 days). Upon signup for Business or Enterprise plans, you will be billed a minimum monthly service charge for an entire subscription. If your ...
How much will I be charged? - Marketplace Documentation
The price of each product is set by its vendor. Please note that extra taxes may apply depending on ...