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How quickly will I get feedback? And how long will my problem be resolved? - After Sales Support Documentation
Our first-time response time is based on the support plan each user chooses and the type of tickets submitted. We will use all ...
How long will my server be released after expiration? - Simple Application Server Documentation
Your server will not be stopped in 15 days after expiration. But if you do not renew your subscription in 15 days after your ...
What will happen if my Available Credit are completely depleted? - Billing Management Guidebook Documentation
Your account status will become overdue if your Available Credit fall below zero. If this situation occurs, you may still use ...
Will there be more monitoring metrics in the future? - ApsaraDB for MongoDB Documentation
Currently, ApsaraDB for MongoDB provides 16 metrics, and more metric items will be added in subsequent versions according to requirements. ...
When will the Pay-As-You-Go fee be billed? - Billing Management Guidebook Documentation
Alibaba Cloud will charge your Pay-As-You-Go fee when it reaches a specific, predetermined threshold. Typically, if your ...
How will I be charged and billed for Alibaba Cloud Support? - After Sales Support Documentation
For Developer plan, you will be billed a fixed price upon signup and at the beginning of each billing cycle (30 days). Upon ...