Best principle refers to the following steps when conducting a performance/IDP interview: |
Case: Xiao Zhao often makes mistakes in making bids |
BEhavior Description Describe behavior |
Xiao Zhao, August 6, you made the bid, the quotation has appeared wrong, the unit price and the total price does not correspond, this is already your second time in this aspect error. |
EXpress Consequence Expression of consequences |
Your work mistakes make the business people's work very passive, leaving a very bad impression on the customer, which may affect our winning bid and the customer relationship behind. |
Solicit input Request for Comments |
Xiao Zhao, what do you think of this problem? What measures are being taken to improve the plan? Xiao Zhao: I'm going to ... |
Talk about positive outcomes Focus on the future |
Good, I agree with your improvement, hope in the later time, you can achieve the measures you said. |
-best Principles of performance communication