-best Principles of performance communication

Source: Internet
Author: User

Best principle refers to the following steps when conducting a performance/IDP interview:

Case: Xiao Zhao often makes mistakes in making bids

BEhavior Description

Describe behavior

Xiao Zhao, August 6, you made the bid, the quotation has appeared wrong, the unit price and the total price does not correspond, this is already your second time in this aspect error.

EXpress Consequence

Expression of consequences

Your work mistakes make the business people's work very passive, leaving a very bad impression on the customer, which may affect our winning bid and the customer relationship behind.

Solicit input

Request for Comments

Xiao Zhao, what do you think of this problem? What measures are being taken to improve the plan?

Xiao Zhao: I'm going to ...

Talk about positive outcomes

Focus on the future

Good, I agree with your improvement, hope in the later time, you can achieve the measures you said.

-best Principles of performance communication

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