2015-Guo Hui-Project quality CONTROL + Project human resource Management

1, the project quality planning methods/techniques and tools, and a brief description; (Foundation work Essence)

Benefit/cost Analysis, benchmark comparison, quality function development, process decision making diagram method, flowchart, experiment design, quality cost analysis.

2, the project quality assurance methods/techniques and tools, and a brief description; (in charge of the trial test)

Process analysis, Project Quality Management general method, project quality audit.

3, the Project quality control methods/techniques and tools, and briefly described; (due to flow direct check scattered control, Blind Date tree moment excellent live)

Test, statistical sampling, inspection, Six Sigma, causality diagram, flowchart, histogram, checklist, scatter chart, Pareto chart, control chart, mutual relation diagram, affinity graph, tree chart, matrix diagram, precedence matrix, process decision program diagram, activity Network Diagram.
4, quality management process;

1. Establish the quality standard system.

2. Quality control of project implementation.

3. Compare the actual results with the standard.

4. Corrective error correction.
5, quality control process.

1. Select the object you want to control.

2. Determine the criteria and requirements for the objects to be controlled.

3. Develop the implementation plan and determine the assurance measures.

4. Implementation plan.

5. Follow up the project implementation, check, monitor, and compare the inspection results with the plan or standard.

6. Identify and analyze deviations.

7. Take corresponding countermeasures according to the deviation.
Second, human resources management operations
1, human resources management including which four steps;

Develop HR management plan, build project team, project team building, project team management.
2, WBS, OBS, RBS, RAM definition;

WBS: Work breakdown structure.

OBS: Organizational breakdown structure.

RBS: Resource Breakdown structure.

RAM: The responsibility Distribution matrix.
3, personnel equipped with the management plan of seven items;

1. Build the project team.

2. Schedule.

3. Human resources release arrangements.

4. Training needs.

5. Recognition and reward.

6. Compliance with the provisions.

7. Security.
4, the formation of the team's tools and technology; (prior negotiation of purchase virtual)

Pre-assigned, negotiated, procured, virtual teams.
5, the characteristics of the successful team;

1. Team objectives are clear and members are aware of their contribution to the goal.

2. Organizational structure is clear, the position is definite.

3. There are written or customary work processes and methods, the process is concise and effective.

4. The project manager has a clear assessment criteria for the team members, and the results are open and impartial and reward.

5. Work together to develop and observe discipline.

6. Work together, be good at summing up and learning.
6, five stages of team building, and a brief description;

form, shock, Norm, play, end.

7, through the use of methods and technology to build the project team; (based on the winning team)

General management methods, training, team building, basic rules, centralized office, reward and recognition.
8. Team management methods/techniques and tools; (Performance watch and conflict)

Project performance evaluation, observation and conversation, problem list, conflict management.
9, conflict management of six ways.

Problem solving, cooperation, coercion, compromise, common ground, retreat.

2015-Guo Hui-Project quality CONTROL + Project human resource Management