20151015 Project quality control and project human resource management

• Project Quality Management

1. Project Quality planning methodologies/techniques and tools, and a brief description (7 points);

• Benefit/cost Analysis (tradeoffs of benefits/costs);

• Benchmark comparisons (comparing the actual or planned practices of the project with the practices of other projects);

• Flowchart (Any relationship between the elements that are related to a system);

• Experimental design (is a statistical method that helps determine the factors that affect a particular variable);

• Quality cost analysis (total cost of all efforts to achieve quality requirements);

• Quality function Development (QFD, the project quality requirements, customer feedback into the project technical requirements of the Professional method);

• Process decision procedure Diagram method (PDPC)

2. Project Quality assurance methods/techniques and tools, and a brief description (9 points);

• General method of Project Quality management (7 points);

• Process analysis;

• Project Quality Audits

3, the project quality control methods/techniques and tools, and a brief description (18 points);

• Test

• Check

• Statistical sampling;

• 6 Σ;

• Causality diagram (Ishikawa map or fishbone diagram)

• Flowchart

• Histogram

• Inspection tables;

• Scatter chart;

• Arrangement diagram (Pareto chart);

• Control Chart (Management chart, trend chart);

• Diagrams of mutual relations;

• Affinity graph ("KJ" method), inspiration;

• Tree charts (System, family, organization);

• Matrix diagram;

• Priority matrix Chart;

• Process decision-making program diagram (PDPC);

• Active Network Diagram.

4, Quality management process (4 points);

• Determine the quality standard system;

• Quality control of project implementation;

• The actual comparison with the standard;

• Corrective error correction.

5, quality control process (7 points)

• Select the control object;

• Determining criteria or objectives for control objects;

• Make the implementation plan and determine the guarantee measures;

• EXECUTE as planned;

• Monitor and inspect the implementation of the project, and compare the results of the monitoring with the plan or standard;

• Detect and analyze deviations;

• The corresponding countermeasures should be taken according to the deviation: if the actual situation of the monitoring is significantly different from the standard or plan, the relative countermeasures should be adopted.

• Second, human resources management operations
  1, human resources management including which four steps;

• Project human resource plan preparation;

• Project team formation;

• Project team building;

• Project team management.

2, WBS, OBS, RBS, RAM definition;

WBS: work breakdown structure, the project deliverables can be decomposed into a work package to obtain the project's WBS;

OBS: organizational decomposition structure;

RBS: resource decomposition structure;

RAM: Responsibility Distribution Matrix

3, personnel equipped with management plan 7 content;

• build the project team;

• schedule;

• human resources release arrangement;

• training requirements;

• recognition and reward

• compliance with the regulations;

• security

4, the formation of team tools and technology (4 points);

• Prior allocation;

• Negotiations

• Procurement

• Virtual team;

5, the characteristics of the successful team (6 points);

• The team is clearly targeted and members are aware of their work's contribution to the goal;

• The team has a clear organizational structure and a clear position;

• The project manager has a clear assessment and evaluation criteria for the team members, and the results of the work are fair and open, reward;

• work together.

6, 5 stages of team building, and a brief description;

• Formation phase

• Oscillation phase;

• Normative phase;

• Play the stage;

• End stage.

7, through the use of which methods and technology construction project team (6 points);

• General management skills;

• Training

• Team building activities;

• Basic rules;

• Centralized office;

• Awards and recognition.

8 , team-managed methodologies/technologies and tools (3);

• Observation and conversation;

• Project performance evaluation;

• List of issues

9, conflict management of 6 ways.

• Problem solving;

• Cooperation

• Force

• Compromise

• Disagree

• Fall back.

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20151015 Project quality control and project human resource management