360 Child defender is the latest in 360 to provide a permanent free upgrade service smart watch, the use of 360 children's Guardian firmware upgrade tool can upgrade the software version to the latest version, bringing more practical features, while the length of the long and more lasting. Here to provide 360 child Guardian Watch Brush machine encountered some common problems and answers for your reference.
First, download the latest version of the 360 child Guardian Brush Machine tools
1. How is the client not responding to the watch?
A: The first connection installation or repair drive time will be longer,
(1) If Windows is installing driver software, click to jump to get driver software from Windows Update, Windows download driver is wrong.
(2) Complete installation device driver or drive installation failure, please click to start the connection, connect the watch click to start the connection, waiting for the client to automatically repair. (Current client automatic repair driver supports Win7, XP, Win8, and win8.1)
(3) If the repair failed or still unrecognized, please download the bottom of the Brush machine tool and reinstall, another USB port to try again. If still not, you can refer to the solution to the child Guards in Windows can not install the driver and can not brush the problem, or call our customer service line 4006822360, and the following log provided to us
1) Driver installation log
Win7:c:\windows\inf\setupapi.dev.log
Xp:c:\windows\setupapi.log
Brush machine Tool installation directory in the Babyguardlog.txt, Repairdriverlog.txt, the default location is: C:\Program Files (x86) \360\360babyguard or C:\Program files\360 \360babyguard
2. When the watch is connected with the computer, the progress of the upgrade is always half done. A: Please uninstall the Brush machine tool on the computer first,
download the Brush machine tool and Reinstall, reinstall, and try again. Sometimes because the watch and bear contact reason, cause the watch and computer connection is broken, the brush machine failure or the progress bar stuck for a long time does not move. Please close the client and reconnect the watch, waiting for the client to recognize the watch.
If it is not recognized, follow the steps to try:
(1) If the current watch has been started normally, please turn off the watch, such as unable to "remote shutdown" off the watch, need to complete discharge
(2) Open the Brush machine tool and click "Connected, but still no response?"
(3) Connect the Cubs and simultaneously press the button for 8 seconds under the watch
(4) Brush the machine according to the hint
Babyguardlog.txt in the installation directory of the Brush machine tool, the default location is: C:\Program Files (x86) \360\360babyguard or C:\Program Files\360\360babyguard
3. How to calculate the brush machine success? After brushing the machine the watch has two horizontal lines how to do?
A: The success of the Brush machine logo, "Please release the bear, and reconnect to complete the upgrade" This only means that the watch upgrade completed. At this time the watch dial will display two horizontal lines, which is the normal phenomenon of the watch in the brush mode, please reconnect the bear, and then when the watch on the right to work.
. After the upgrade prompt is the latest version but the watch does not report the location point, also does not respond to instructions how to do? or upgrade after the watch has been 0000 blinking wrong?
A: You must see the window to indicate that the upgrade is complete, if the early disconnect watch or watch and computer disconnected, then the watch before the save data has not recovered, does not work properly. At this point, please disconnect the watch, and then click on "Connected, but still no response?", and then connect the watch to follow the instructions to brush the machine. As described in 2 the operation steps just opened the watch will display 4 0, indicating that the current watch is being network initialized, if 5 minutes after the watch is still unable to recover, please connect the watch and click "Connected, but still no response?", follow the instructions to brush the machine. As described in the operation steps in 2
5. After the upgrade Watch screen does not light, or screen display not all how to do?
A: Please connect the standard seat charge for charging, if the charge 2 hours after the watch still does not boot or screen display is not complete, please call 4006822360 Customer Service hotline for consultation.
6. After the upgrade watch standby still only half-day, after the upgrade still drift very serious how to do?
A: Just a few hours after the upgrade was completed because the watch cache data has been cleared, there may be a certain degree of drift. We suggest that you use 1, 2 days to observe the phenomenon again, if still no improvement, please call 4006822360 Customer Service hotline for consultation.
