53 fast-service intelligent robot set four-step accelerated method

As an outstanding representative of self-help answer--intelligent robot, to realize the Web site intelligent, user-friendly value-added services. Whether in customer service leave, nap, after work, or in the customer service saturation reception, intelligent robot 24*7 uninterrupted advisory support, share the online customer service staff of great pressure.

How to set up intelligent robot. How to play the role of intelligent robot to the maximum. In the face of a recent upgrade of the new version of Intelligent robot, today let us come to a crash.

First, we need to add a new category to the Repository category:

Second, add a good category, the mouse click on the left side of the problem management navigation, in which to add all kinds of problems, and these problems are grouped under the new category:

Third, add problems, you can also directly import a knowledge base, the system will provide templates, according to the template file fill in the problem and then import:

Finally, add the robot. After you have added the new category that you set up in the repository category, the robot will have all the problems under that category.

Of course, the Knowledge Base designation to the robot can also be set in the Repository category:

PS: Now you can also add problems when the robot set up or add a problem, OH. After the prompt is connected, these hot spots will be displayed and the visitor can click to get the answer, which greatly increases the efficiency.

In the visitor feedback, added to the intelligent robot question statistics, including answered and unanswered questions statistics, for unanswered questions, you can do follow-up, you can further optimize the problem library OH.

New Intelligent Robot added a new intelligence word segmentation function, once the visitor input problem, the robot will automatically the problem of participle, and quickly in the set up a good problem library and answer library full text search element matching, compared to the original keyword search, more accurate, more rapid.

"Warm Tips" when you have completed the series of the above set of work, tens of millions. Don't forget to check it out in the designated customer service settings.

The author of this article: 53 Customer Service