8 aspects on it operation and maintenance management

IT operation and maintenance management The concept should originate from the life cycle of the information system, usually the information system must go through the planning, design, development, implementation (deployment), testing (acceptance), operation, abolition and other stages, each stage has corresponding work content, operation and maintenance management is the main work of the stage.

It operation and maintenance management Refers to the integrated management of the IT operation environment (such as hard software environment, network environment, etc.), it business system and IT operations personnel by using relevant methods, means, technologies, systems, processes and documents. IT Operations Management mainly includes 8 aspects of management content:

1 • Device Management: Monitoring and management of network equipment, server equipment, operating system health;

2 application/Service Management: monitoring and management of various application support software such as database, middleware, groupware and various common or specific services, such as mail system, DNS, WEB, etc.

3 • Data/Storage/Disaster management: Unified storage, backup and recovery of system and business data;

4 • Business management: Includes monitoring and management of the operation of the enterprise's core business system, and the management of the business, mainly focusing on the CSF (key success factor Critical Success factors) and KPI (key performance indicators) and KPIs of the business system performance indicators);

5 • Catalog/Content Management: This section mainly for the enterprise needs to be unified publishing or customized content management and public information management;

6 • Resource Asset Management: Manage the resource assets of each IT system in the enterprise, which can be physical or logical, and be able to interact with the financial department of the Enterprise;

7 · Information Security management: the current information security management is based on the international standard is ISO17799, the standard covers the information security management of the Ten control aspects, 36 control objectives and 127 control methods, such as enterprise Security Organization mode, asset classification and control, personnel safety, physical and environmental security, Communication and Operation security, access control, business continuity management, etc.

8 · Daily work management: This part is mainly used for standardizing and defining the job responsibility and work arrangement of the OPS personnel, providing the quantitative basis of the performance evaluation, providing the accumulation and sharing of the experience and knowledge. Each subsystem in it operation and maintenance management contains a very rich content, It is the key to improve the operation level and service level of the enterprise to realize the perfect it operation and maintenance management. The dividing line between the run/maintenance phase and the service/support phase is for management within the IT department, which is targeted to the business unit, other people in the enterprise, or directly to the customer.

Final Interpretation right Qin Zhi digital

8 aspects on it operation and maintenance management