One, unable to connect to the wireless network
1, if the prompt "deactivated", please make sure that the password entered when connecting to the wireless network is correct, enter the password to check the "Show password" option, because in the use of the password when found in the spelling is easy to confuse, resulting in incorrect password input.
2, some wireless network may have access to the device, such as set the physical address binding. At this point you need to consult your network service provider or your company's IT department to discuss whether you can add access to your phone or remove the appropriate restrictions.
3, to confirm the name of the wireless network is Chinese, under normal circumstances can not use Chinese, such as Chinese, please change to English or digital and then try to connect.
4, such as mobile phone before the normal connection to use wireless function, unable to connect for some reason, we recommend that you confirm whether you have previously done anything to the phone or wireless router, and then try to restore the factory settings by using the path "system settings-backup and reset-restore factory settings" After you attempt to reboot or back up important data from your mobile device. If the problem persists, try restarting the router or restoring the factory settings. This will achieve the purpose of canceling the connected memory and reconnecting it again.
Two, connected to the wireless network, but not the Internet
1, to ensure that the wireless network connected to the normal Internet, it is recommended to use a notebook or other devices such as smart phones to connect the same wireless network, determine whether the normal Internet. If the internet is not normal, you can check the wireless router is normal, light is lit and beat.
2, to ensure that the wireless network signal is good, when the wireless signal is very weak (signal strength to show a point), although the display has been connected, but easier to automatically disconnect, on the phone may appear to be unable to use the Internet at this time please go to the signal strong area to try.
3. Some public places, such as McDonald's, airport, etc., connected to the wireless network, want to go online also need to obtain additional user name or authentication code. When you open any page, it links to another interface and asks for a username and password. At this point, you can consult the local network operator or the site service personnel to obtain the user name and password.
4, if only part of the network function or Web page can not be accessed, access to the wireless router settings "Security settings"-"Domain name filtering" function to see if there are restrictions on the network. This may be due to a wireless router that restricts the login URL.
Third, mobile phone can not search the name of the wireless hotspot, other devices are normal
This may be because some of the options are turned off on the wireless router, such as when some wireless routers enter wireless parameters-basic settings to turn off the "turn on wireless" and "Allow SSID broadcasts" feature. You need to go to the wireless router to set up, or manually add the wireless network and connect through the path "system settings-WLAN-Add Network" on your phone.