According to the requirements of the 2017 soft Exam System Plan and the designer Examination Syllabus

According to the requirements of the 2017 soft Exam System Plan and the designer Examination Syllabus
According to the requirements of the 2017 soft Exam System Plan and the designer Examination Syllabus

The outline shows from the literal analysis that the test requirements are from the low to the high score of 4 levels, assuming that the total score of 225 points is allocated according to the following ratio (personal estimates are for reference only)

• Understanding: 5%
  
• Familiar with: 10%
• MASTER: 15%
• Proficiency: 70%

Hope you can learn from me.

Understanding level

• Professional ethics requirements of IT service personnel and IT service-related laws and regulations
• Standardized knowledge and IT service standards

Level of familiarity

• IT strategic planning knowledge
• Information, information system and IT knowledge
• It Service Management Quality Evaluation System

Master level

• Technologies and methods for deploying IT services
• Business Relationship Management in IT service marketing, TI service marketing process, IT service project budget, accounting and settlement knowledge and skills
• Methods and technologies of team building and management

Proficiency level

• Information technology services and knowledge
• IT service planning and design techniques, methods, and main design content
• Knowledge, technology, and methods of IT service personnel management, service process management, service technology management, and service resource management
• Knowledge, technologies and methods of IT service measurement, Service Review, and service improvement
• IT service quality management, risk management and information security management knowledge and skills
• Read and correctly understand the English documents in related fields