After-sales rework management software Process design diagram

At present, the sale of goods after repair in the domestic or relatively chaotic, and there is no standard to follow. So after-sales repair software is assorted, there is nothing to learn from. Many development companies can only be based on a customer needs targeted development, so the software developed must be very difficult for other companies to use.

Because of this, after-sale software development accumulated for many years, deeply feel that after-sales repair software development is tricky, difficult to standardize.

The problem arises as follows:

The enterprises do not pay attention to after-sale. This conclusion may be objected to, but it is undeniable that in China to create enterprises, the first thing to consider is the survival of enterprises, then the development, followed by the service. Only survive, develop well, can think of better service. Therefore, many large enterprises today, the scale has been very large, but after-sales work is still very messy. In particular, the management of rework parts.

For example, Nokia phones, Samsung phones, Huawei mobile phones, Apple phones and other these phones I have used, when there is a problem, I will get their designated repair site to repair. But the situation is the same, for example, the service staff told you: "This phone will take two days to get." "OR:" It's going to be a couple of hours, because it's hard for them to give you an accurate time. Because of the mobile phone we must use every day, bad business and do not provide temporary machine for use, so it is troublesome. We consumers can only be helpless and so on. But when it's time to fix it, we'll call and ask the situation.

In fact, to solve the problem is very simple, as the former manufacturers, are big businessmen, why can not develop a set of users can surf the internet to check their own mobile phone repaired no page? Of course, now Qingfeng after-sales repair software has been equipped with such a function.

In fact, this is only a small function, so far, the merchant still does not provide, the main problem or after the sale, or not enough attention.

Well, after-sales repair management, in my opinion, is still a very important part only after the sale, consumers can get better service.

Below we take a look at Qingfeng after-sales repair management software flowchart, the following is for reference only:

"Software key features and features"

1. Support multi-industry: computer, home appliances, digital products, watches, machinery and equipment, automobiles, various accessories ...

2. After-sale support single-piece and batch repair, repair, self-study, exchange, rework distribution, return, retrieval;

3. Support the logistics management of rework goods;

4. After-Sales General ledger management and detailed account management;

5. Real-time query maintenance progress, at a glance.

6. Task-style management, to summarize and prompt the tasks of different roles;

7. Support the customer returns, exchanges, discards the goods business.

8. Support multi-branch management;

9. Support multi-warehouse management;

10. Support Online check, customer real-time query maintenance progress, so that after-sales personnel in order to answer the phone busy;

11. Customer file support network purchase ID, number and other management;

12. Support Barcode gun;

13. Support the system skin switch, make your office hours no longer dull;

14. Support the Operation log query;

Software Download: Http://www.qinsoft.cn/upload/QinSoftService2015.exe

After-sales rework management software Process design diagram