An error occurred when you tried to install the update using Microsoftupdate or WindowsUpdate: 0x80070005

Failure Phenomenon:

When you try to install an update using Microsoft update or Windows update, you may receive an error 0x80070005.

　Reason Analysis:

This error may occur if you do not have the correct permissions to install specific updates.

　Solution:

To resolve this issue, follow these steps. If the first method does not resolve the error, continue with the next method:

Method 1: Log on as an administrator

Some updates require administrative privileges to be installed, and logging in as an administrator may help you solve the problem.

To log on as an administrator, you must log on to the computer using a user account that has administrator privileges. To do this, click the link below to view the article in the Microsoft Web site and follow the steps that are appropriate to your specific situation

How do I log on as an administrator?

After you log on as an administrator, try to install the update again.

If you are logged on as an administrator to resolve this issue, go to Method 2.

Method 2: Scan for malicious software

This error can also be caused by a malicious software infection. Open your anti-virus software and scan to detect and remove any detected malware. If you do not have an anti-virus program installed on your computer, you can use the Microsoft security scanner. To download and run the Microsoft security scanner, follow these steps:

Go to the Microsoft Security Scanner Web site: Microsoft Security Scanner

Click "Download Now".

If prompted, click Run. Follow the on-screen instructions to download and install Microsoft security scanner. When prompted, add a shortcut to Microsoft Security scanner to your desktop.

On the desktop, double-click the Microsoft Security scanner icon. When Microsoft security scanner starts, click Scan type and full scan, and then click Next.

After the scan is complete, remove any detected malware entries and try to install Windows Update again.

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