Apple product return and refund process and matters needing attention

First, note:

A. Remember to post the "return label" on the Outer packing box. The contents of this "return label" are: your name, your address, return number, and the return address of the Apple company.

B. The printed "Packing list", placed in the outer box, this "packing list" content contains: Apple product description, such as color, capacity, price, return number.

C. A friend without a printer can be handwritten.

Second, the general process:

1, in the Apple website Order Point "return", select "Express door-to-door pick-up time", this time generally for two days.

2, Apple notification EMS door-to-door pick-up.

3, EMS SMS notice You "coming to the door to take the pieces"

4, in the "express door-to-door pick-up time" of the day, EMS will call to ask you whether there are Apple equipment need to return, and then let you prepare the package.

5, Courier call to inquire about your address, and then wait for him to come to pick up pieces.

6. A. Courier to pick up the pieces, in order to be safe, you can ask him to check the "return number", confirm the correct and give him. (Do not disclose your "return number" to The courier in advance)

B. Write your name on the "sender" on the EMS list and write your mobile number on the "phone/Phone". The other is not required to fill in, because "return label" has been explained.

C. Remember to keep the bottom of the list, the bottom of the lower right corner of the 13 digits, is used to inquire about the delivery of parcels. The top right corner of the bottom of the list has EMS website inquiries.

D. Please do not pay postage.

Third, EMS package sent to Apple, the process, Pit Dad's EMS at least one weeks, long need half a month. If you encounter a week Six Sunday, still have to press.

The refund program will be initiated after the returned items have been detected correctly by the Apple return Center. The time you receive a refund will be based on the method of payment when you order.

1. Local credit/debit card, Alipay or telephone payment, refunds will be sent to the issuing bank within 3 to 5 business days after receipt of the return. Please contact the issuing bank for a refund when it will be deposited in the account.

2. Refund of the goods to payment, refund of the bank account transfer method, if the bank details are provided, Apple will refund to your account within 3 to 5 business days after receiving the return.

3, International credit card and Visa/master credit card refund, refund will be sent to the issuing bank within 1-2 weeks. Please contact the issuing bank to inquire about the outstanding bill, or when the consultation refund will be deposited in the account.

Hope that the above content for the need to return friends help (from return to refund, probably need 20-30 days, to have psychological preparation oh. )

Other questions: If you have some situation, such as: Not with the Courier check number, and even after the courier to take the goods, courier will not even express single to you. Do not panic at this time, you can directly hit Apple's customer service phone, contact with Apple, they will follow up. As long as you are through the Apple arrangement of EMS return, even if there is any loss in the course of transportation, it is not your business. Apple will still call you for the loan. It's just a little bit of trouble.