Apple User: Have you been stabbed by the "hegemony" policy?

650) this.width=650; "class=" AlignCenter size-full wp-image-6625 "alt=" Picture 2 "src=" http://www.kjxfx.com/wp-content/ Uploads/2016/02/2016-02-2919.png "width=" 435 "height=" 304 "style=" height:auto;vertical-align:middle;border:0px; margin:0px auto; "/>

As Apple's hardcore supporter, I've bought a lot of Apple devices. Although the price of Apple devices is relatively high compared to similar products, it is so-called value-for-money, which brings an invigorating experience that other devices cannot rival. In particular, the iphone, IPad, MacBook "Trident", let me experience a lot of fun. Because I had nothing wrong with my Apple device before, the information on the internet that blamed Apple's warranty was always a laugh, and it was nonsense.

But not Chengxiang, the closest friends around the end still encounter the Apple maintenance of "hegemony" policy. Although not from the powder to black, but let me really realize that Apple is not a user fantasy thoughtful notes, highly humane technology enterprises, just to benefit first enterprise--Apple's "altar" attribute in my heart has ceased to exist. So the question is, how big is the hole in Apple's "hegemony" policy?

So many not to repair so many "registered"

This damage is a friend of the iphone 6s, mainly after a period of time after the use of the home button is a bit bad. Because of the official certification of the maintenance point of his home farther, he chose a closer to the third-party repair point. But I did not think that the maintenance personnel of the technical clearance, has not been able to repair him. Helpless, the friend had to go to the official certification repair point repair. And that, too, was the beginning of his "nightmare".

According to him, after a long period of waiting for the registration, it was finally his turn. Did not expect to directly refuse to repair, because the identification of his iphone opened, but he did not know that opened can not be repaired. After many explanations, he decided to leave his own pocket and give up his free warranty. But I didn't think it would work! The explanation for the repair point is that after the iphone is disassembled, it not only loses the right to a free warranty, but also does not qualify for a paid repair!

At that time, the friend was depressed to the extreme, after he questioned the rationality of the maintenance policy, the maintenance personnel just let him call Apple official 400 telephone to consult, he said only according to the policy to carry out. 400 The phone is no use at all-it's a basic common sense. No way, can only eat this grievances, and slowly to find the repair of third-party repair points.

How much trouble the apple saves = How much pain the user brings

After my careful search and observation, Apple has been playing a lot of tricks on its warranty policy. As early as 2013 CCTV "315 Party" on the exposure of the apple Company "maintenance door" incident. Although there was an episode of "about 8 points, 20 rounds," Apple's domestic warranty policy was indeed criticized, but Apple has not made any changes. At that time I still on the internet for Apple to justify, think still some ashamed ...

Apple has made two public responses after the party's exposure. The first "statement of less than 200 words" does not have the content of the apology, the apparent lack of sincerity, the second response still denies the "internal and external different" double after-sales standards. Under great pressure, Cook formally published and signed a letter to Chinese consumers on April 1 on the official website. In the letter, Cook said in the recent received a lot of feedback, Apple "not only for these comments have a profound reflection, but also with the relevant departments to carefully study the ' three guarantees ' provisions", on the "after-sales service and other" behavior expressed "sincere apologies." Is it time for the people who are defending Apple to rethink? After all, Apple has apologized for its warranty policy.

In late February this year, Apple was also overwhelmed by the problem of "Error 53", which caused the iphone to become brick. The so-called "Error 53" is that if the iphone 6/6 plus home key problems, but not in the Apple Store or authorized repair center repair, then update the iOS system, the iphone will not be able to enter the operating interface, immediately change bricks.

After the problem, Apple initially acknowledged the error, but Apple was primarily concerned about security, so it was not responsible for the user's brick-and-tile problem. Simply put, it is my phone that I have to repair, you can be repaired to other people may become bricks, brick and then I can be repaired. In this respect, users expressed strong dissatisfaction, because many users of the iphone is not in the warranty period, but outside the warranty period of official maintenance, the price is very high. On February 12 This year, Seattle law firm launched a class action lawsuit with Apple on "number 53rd fault code" (Error 53). The end result is that Apple apologizes to the user on the one hand and releases the solution on the other.

In the American home market, Apple is so, in the mainland market is naturally conceivable. There are too many cases worth mentioning, such as a netizen said: "IPhone 6 Plus charging hot crash ... After the sale, they promised to change the new, the results returned to the factory, and now bite framed my private demolition, refused after-sale repair, I bought 8 days of the mobile phone is now a piece of scrap metal. "Another netizen said:" The IPhone 6 Touch ID is not set to the warranty back to the factory, authorized repair point to Invoice. Find the mobile Business Hall to open the general machine to make the invoice, after the sale said to the VAT invoice or mobile contract agreement, Apple in other countries are in accordance with the serial number or warranty card warranty ... "

Maintenance Trouble breeding Black repair

It can be said that Apple's warranty policy is indeed a bit too overbearing. During the warranty period, at the third party repair point to repair the complete loss of the warranty right; After the other people after the repair of the official warranty point paid not to repair; no warranty card and invoice out of the insurance is not to repair ... More frustrating is, after the official Apple repair price is the absolute sky! Sim Cato Price nearly hundred yuan, replace the screen from 788 yuan to 1100 yuan, the basic battery is 588 yuan, replace the host basically are more than 2000 yuan ...

650) this.width=650; "class=" AlignCenter size-full wp-image-6626 "alt=" Picture 3 "src=" http://www.kjxfx.com/wp-content/ Uploads/2016/02/2016-02-2990.png "width=" 535 "height=" 401 "style=" height:auto;vertical-align:middle;border:0px; margin:0px auto; "/>

650) this.width=650; "class=" AlignCenter size-full wp-image-6627 "alt=" Picture 4 "src=" http://www.kjxfx.com/wp-content/ Uploads/2016/02/2016-02-2993.png "width=" 522 "height=" 318 "style=" height:auto;vertical-align:middle;border:0px; margin:0px auto; "/>

650) this.width=650; "class=" AlignCenter size-full wp-image-6628 "alt=" Picture 5 "src=" http://www.kjxfx.com/wp-content/ Uploads/2016/02/2016-02-2926.png "width=" 533 "height=" 217 "style=" height:auto;vertical-align:middle;border:0px; margin:0px auto; "/>

Such a price is unbearable for Apple users. And the number of Apple stores is small and distributed in several major cities, the number of certified authorized repair points can not meet the large maintenance requirements. For multiple reasons, "black maintenance" naturally emerges. However, it is difficult to bring high quality maintenance service to the users by the different maintenance level.

Buy expensive, repair expensive, after-sale is not convenient, such an apple can let us continue to love it? Besides, now the Apple quality control also more and more inferior to that year, the equipment appears the probability of the problem is more and more high, really is tired feeling does not love ... (New discoveries of science and Technology, Constantine/Wen)

If you need to reprint this article, please contact qq:102927545 and indicate the source

New technology Discovery official public number: KEJXFX

Apple User: Have you been stabbed by the "hegemony" policy?