What is the quality? Quality is in line with customer requirements. In the product
the quality characteristics of not only to meet the customer express, but also to meet the usual implicit and must fulfill the requirements and expectations, and the requirements are covered throughout the process, is the dynamic changes continue to evolve. There are quality characteristics in the product, and the quality characteristics are also present in the process of delivering the product.
People's understanding of how to achieve quality is in the continuous development and improvement. Early thought that the quality is the inspection, and then with the application of statistical methods that the quality is controlled, now the industry is generally considered to cover all, the whole process, the whole system of qualityManagement. QualityManagementThis can be attributed to 10 principles: (1) Customer focus, (2) explicit requirements, (3) Zero defect process methods, (4) systematic analysis and prevention, (5) Leadership attention, (6) Full participation, (7) Continuous improvement, (8) decision-making based on data and facts, (9) cooperation with suppliers; (10) knowledge Management.
Modern QualityManagementmethod, how to effectively implement to the department? We should focus on the following areas:
Unify all staff quality language, continue to deeply implement quality culture. Crosby that quality is the product of quality policy and quality culture. Under the guidance of the company's quality policy, we have determined the Central Platform Department of the quality of work direction and guidelines: "Focus on internal and external customer needs, everyone to zero defect standards once to do the right, continuous initiative to improve, timely to provide customer requirements in line with the public platform and engineering deliverables, to build a world-class product competitiveness. "To organize zero-defect discussion and DFSS quality discussion at the competent level, and to bring modern qualityManagementConcepts and methods cover the departmental PM/PL and unify the quality language at the executive level. Continuous developmentProjectManager meeting, good experience sharing and excellent qualityProjectand bring the results back to the application. Establish the platform quality Square, continue to carry out quality culture guidance. In particular, as supervisors at all levels, it is necessary to make a direct contribution to stimulating demand, mobilizing commitment, recognition, and competent support. At the same time, it is necessary to set up the quality of cost awareness, with the staff can perceive the facts and data to reflect the quality problems brought about the cost of each link, and further improve the quality awareness of all.
in the organization to continue to promote and establish everyone has customers, everything has the process of the concept of clear team work output direct users, good processManagement. Know our downstream customers, to enable us to accurately understand the real needs of customers in order to make customer satisfaction, the right thing. To promote the guidance of staff to participate in the upstream and downstream of the first-line internal and external customer needs to meet the work to strengthen the understanding of customer requirements and sensitivity. Secondly, combing the operation process to optimize the operational level, in order to clearly clear the delivery requirements, the responsibility of the Organization, and to continue to enrich the good practices to work norms, work instructions, the formation of a correct way to do things, so that zero defect delivery has zero defect process to protect. Everything has a process and a focus on the processManagementto make the organization's output more efficient, efficient and fast.
establish a quality committee led by the business supervisor to promote the continuous and in-depth quality improvement work. The improvement of the business characteristics of the product is carried out through the project. In the same way, the qualityManagementcan also be improved by a single quality improvementProjectto proceed. This requires improvements in qualityProjectand review, so that you can continue to seize the key minorityProjectand continuously promote qualityManagementlevel of improvement. Therefore, in the platform sector, the quality committee at all levels operates with the focus on seizing the departmentManagementpromote quality improvement by identifying top issues, important issues found in quality backtracking, outstanding issues in feedback from customers (including downstream customers), and typical issues reflected in employee quality improvement recommendationsProjectand decision-making, and to reflect the results of the improvements to preventive measures, reflected in the delivery requirements and operational requirements, to facilitate the effective replication of results within the department. At the same time, we have to carry out qualityManagementReview. The current focus is on quality objectives, effectiveness and efficiency of operational processes, defect prevention and continuous construction of corrective actions. In addition, from the perspective of the business unit to promote the continuous development of quality, to expand the scope of quality backtracking, covering all downstream links to the important issues of feedback.
Strengthening KnowledgeManagementthe construction and use of the system. In the era of knowledge economy, controlled resources and decisive factors of production are knowledge. As the head of each team, we should focus on how to develop a team's personal knowledge into an organization's knowledge. requirements, specifications, guidelines, methods, cases, and so on, if not effectively shared, the result is that everyone in the organization has to rely on their own groping forward. We need to do our knowledge .Management, so that a person's error can no longer be reproduced in an organization, so that a person's experience in an organization to effectively replicate, so that the industry's best practices in the Organization for everyone to know, so as to improve the Organization's ability and competitiveness. It is necessary to strengthen the application of fault mode informationManagementSystem.
actively and effectively carry out systematic prevention work. The focus of quality assurance is prevention rather than post-mortem repair, as is the focus of fire prevention rather than firefighting. There is a need to increase the prevention link and the necessary preventive costs during the work process, thereby reducing the cost of quality loss throughout the process. To form a standard, baseline, CBB, operational requirements and guidelines for mature practices, to form checklist, to strengthen the quality of the review, to extend the work to the upstream link, further to the impact of the quality of our work, including front-end personnel to carry out the necessary training, to help the front-end to improve the quality of delivery to our output. At the same time, in the work process carding, job requirements, quality retrospective and other efforts to strengthen the continuous construction and improvement of preventive measures.
promote the quality improvement work of all staff extensively. Quality improvement depends on a few key quality improvementsProject, it also needs useful staff improvement. Under the PSST initiative, the Platform Department carried out the practice of staff quality improvement work, covering the first-line employees. We will continue to work through the selection of excellent recommendations and other ways to advance the routine, but also need to continue to deepen, to promote full improvement can work with their own business closely, resulting in a lasting effect, to form a full range of active and improved working habits.
advancing 6SIGMA in the engineering fieldProjectTo strengthen the popularization and use of modern quality engineering methods. In view of the business characteristics of the engineering field, and the quality improvement has reached the 4-5sigma level, we want to develop at a higher stage, in the field of product engineering and machine Engineering, focus on the promotion of 6SIGMAProject, including 6SIGMA process Improvement dmaic and design improvement DFSS. In the field of platform, the method of design system including parameter design, tolerance design, TRIZ and so on has some practical value in DFSS, meanwhile, it is important to promote the use of agile development, continuous integration and daily structure.
strengthen the construction and application of quality tools, improve working efficiency and quality of work. Tool support is a very important means, in the main areas of the Platform Department to promote the corresponding design tools, implement tools andTesttools. such as the promotion of UML design tools, hardware tools for the automatic inspection of engineering specifications, programming tools for the automatic inspection of programming norms,Test automation Toolsand so on. At the same time, we need to strengthen the optimization of quality measurement system to ensure that the quality data reflected in each link is accurate and credible, thus establishing a quantitative supporting tool for quality improvement and its effect evaluation.
the key elements of the product are quality, workManagementThe key element is the qualityManagement. Modern qualityManagementTo this end, we provide the concept and methods of the system, we need to practice and gradually optimize the improvement, so as to support the organization effectively, efficiently and quickly to meet customer requirements play an active role.
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Application thinking and practice of modern quality management method
