Arang medium-sized enterprise IP communication Solution

Solution description

The IP communication solution for medium-sized enterprises is designed for medium-sized enterprises with-employees. Tailored to the user-centered principle and provide a wide range of service packaging solutions. Flexible and Practical Solutions highlight medium and more powerful competitiveness and work efficiency, meeting the needs of enterprise employees and users for efficient communication.

Reduces investment, controls communication costs, and Optimizes Enterprise operations

Speed up work efficiency and increase productivity

Improve Enterprise Service capabilities to meet user needs

Performance and advantages

1. Powerful Security

The AQM active security solution implements dynamic Isolation Based on the user's MAC address or automatically generates an ACL. In addition, Alcatel-Lucent can interact with any third-party security device to protect user investment.

2. simple and flexible network management

OmniVista uses a unified management platform to control the entire OmniPCX and IP communication networks. With the VitalSuite performance management software, you can monitor the performance of the early warning network layer to the application layer and output optimization reports, so that all potential problems are clear at a glance. Through the friendly OmniVista management interface, users can easily push VLAN, QoS, security, and other policies to the network infrastructure to meet the needs of converged applications such as network voice and video.

3. Converged Networks

Compatible with traditional analog/digital phones and IP address phones, you can flexibly deploy voice communication systems in your enterprise, including: suitable for medium-sized enterprises with-user capacity voice systems, IP-based fully transparent voice networks, IP address voice systems compatible with traditional TDM connections, contact center applications, unified communication platforms, IP Touch Smart terminal phones information Query, Wireless Communication Mobile DECT/WiFi solution.

4. Powerful mobile Solutions

The "thin AP" smart wireless network solution provides features not available in many traditional wireless networks: server Load balancer between customer terminals and different APs, interference with other wireless networks, illegal AP detection/management, automatic calibration of AP channels, automatic RF management, wireless eavesdropping/packet capture, based on Wireless Remote Operations, high-precision positioning/tracking of users, automatic RF Survey Site Survey, user roaming in less than 20 milliseconds, up to 1000 APS can be controlled at the same time. Alcatel-Lucent's wireless IPT solution allows users to conveniently use Wi-Fi phones anywhere on the network, just like using mobile phones, on the basis of existing enterprise wireless networks. This not only saves long-distance telephone fees, but also greatly increases support for mobile employees.

5. Efficient Unified Communication

OmniTouch Unified Communication includes unified message management, unified number book access, mature Soft Phone functions and team cooperation capabilities, real-time display of personal status and personal routing. All these features are integrated into an application suite and can be integrated into existing business flow applications.

6. High openness and interoperability

Integrates open standards and the most advanced technology to provide very flexible solutions. By means of interconnection or integration, You can maximize the ROI within the existing platform. It also supports hundreds of third-party applications through the Alcatel-Lucent application Partnership Program (AAPP.

Customer benefits

Full Redundancy Design, high reliability

The communication system perfectly integrates with users' business processes to improve employees' work efficiency and customer satisfaction, and enhance enterprises' competitiveness

Reduce communication costs and convert the cost center into a profit center

Success stories

1. Speech system case of a passenger car company in Shanghai

A passenger car company in Shanghai needs 400 voice communication systems. The project uses simulated users to provide common voice applications for office areas. For senior administrative staff and some users with high requirements for voice communication, the project uses digital user solutions. Considering the customer's requirements for system stability, the system uses dual-Backup CPU. When one CPU fails, the other can be used in place to ensure stable system operation and uninterrupted calls.

The customer is very interested in many voice functions that help employees improve their daily communication efficiency. To make it easier for all employees to use these functions, the system has configured the voice guidance function. The voice prompt function can provide corresponding prompts in real time based on the traffic status, so that you can fully use the rich features of OmniPCX Enterprise products without having to undergo specialized extension call operation training.

This project demonstrates the flexible configuration, high reliability, and easy to use features of OmniPCX Enterprise Products.

2. Communication Network and Contact Center application solution of an IT company in Beijing

An IT company in Beijing needs to change its communication system as the number of staff increases rapidly due to business development. IT hopes to update the device through this update, it not only needs to meet the current office communication requirements, but also needs to meet the Contact Center communication requirements of the Customer Service Center. In addition, it must be capable of smooth expansion to meet the needs of rapid enterprise development in the future.

The customer wants 200 lines of office calls and 60 additional agents to call the center. The project selects a device of the OmniPCX Enterprise Product to provide these two application requirements. The OmniPCX Enterprise 260 line analog phones and IP phones are used for office and call center respectively, in addition, the system's built-in intelligent queuing system CCD/CCS provides intelligent traffic distribution for 60 agents. The system voice guidance function is used to realize the application of the employee ID, saving the number of external IVR ports.

This project shows the features of the OmniPCX Enterprise product that are rich in application types and easy to expand.

Related Products

Business terminal: provides professional users with phones with or without ropes, numbers, and IP addresses

Products include: IP Touch 8 Series IP phones, IP Touch 9 series digital phones, DECT Wireless terminals, IP Touch Wireless LAN phones, and mobile IP Touch phones

Contact Center: first-class customer interaction management system,

Including: OmniTouch Contact Center Premium Edition, OmniTouch Contact Center Standard Edition,

Communication Applications: Voice and multimedia applications

Products include: 4645 Voice Messaging Services, My Teamwork, OmniMessage 4635 Voice & Fax Messaging Server, OmniTouch Unified Communication, Virtual Office (VPN ).

Communication Platform: provides an IP voice communication platform for Multimedia Applications

Products: Enterprise Communication Server

LAN switch: provides an open communication architecture for Enterprises

Products include: OmniAccess WLAN, OmniStack 6200, OmniSwitch 6850, OmniSwitch 9000 Series

Network Management: provides multi-service, multi-technology, and multi-vendor end-to-end Network Management

Products include: OmniVista 4760

Network Security: ensures high reliability and operational efficiency of the network architecture.

Products: CrystalSec Security Solutions and VPN Firewall Brick®150, VPN Firewall Brick®50

1. Voice and IP communication: Cisco multi-service IP to IP Gateway
2. Voice and IP communication: cisco vg 224 analog telephone Gateway