Broadband connection error 769 causes and solutions

Source: Internet
Author: User
Tags error code reset knowledge base

Broadband connection error 769 cause (unable to connect to the specified destination), usually this refers to your computer's network device problems, if one of the following conditions, you will receive error 769 information as long as the following:

1. The network cable has been disconnected.

2. The modem is disabled.

3. The modem driver is corrupted.

4. Spyware is running on the computer, which prevents the connection.

5.Winsock need to be repaired.

6. Third-party firewall software blocked the connection.

Workaround 1:

Open "My Computer" → "Control Panel" → "Network connection" to see if the local connection is in the "disabled" state, you can simply double-click the local connection to see the status changed to "enabled." If you don't have a local connection, you have a problem with your network card 100%-either it's not installed or it's broken. Please contact your computer provider or resolve it yourself.

Error 769 error, most of the network card is disabled, enabled! The cause is generally: User's misoperation or some firewall software, computer virus caused, very common. If you do not find a local connection, typically the driver for the network card is lost or the computer does not detect the NIC, you can reinstall it

Error reason: NIC is disabled

Solution: Please click on the right mouse button, select Properties, and then select Device Management, and then look at the network card driver, if it is an "x" to indicate that the network card is disabled, click the right button to activate the network card can be resolved. )

Solution 2:

To find the cause of the problem, follow these steps.

Step 1: Make sure the network cable is connected

Make sure the network cable is connected to the computer and the modem, respectively. If your computer is connected to a hub or router, make sure that the cable that connects the hub or router to the modem is connected.

Step 2: Make sure that the network adapter is enabled

1. Click Start, click Run, type Ncpa.cpl, and then click OK.

2. Right-click the Local Area Connection icon. Click Enable (if this option is available).

Step 3: Reset the modem

1. Disconnect the cable from the computer to the modem.

2. Turn off the modem. If your modem does not have a power switch, disconnect the modem from power.

3. Wait two minutes.

4. Turn on the modem, and then connect the cable from the computer to the modem.

Step 4: Use Device Manager to uninstall, then reinstall modems and drivers

Before you follow these steps, you may have to download the latest driver for your network adapter from the hardware manufacturer.

1. Click Start, click Run, type Sysdm.cpl, and then click OK.

2. Click the Hardware tab, click Device Manager, and then locate network adapters.

3. Expand network adapters, and then right-click the network adapter icon.

4. Click Uninstall, and then click OK. In the dialog box that prompts you to delete the files associated with this device, click Yes.

5. Restart the computer. Alternatively, click Actions, and then click Scan to detect hardware changes.

6. If Windows finds the device but does not recognize it, you must install the latest driver for the network adapter.

Step 5: Create a new DSL or cable Connection

1. Click Start, click Run, type Ncpa.cpl, and then click OK.

2. Under Network Tasks, click Create a new connection. When the wizard starts, click Next.

3. Click Connect to the Internet, and then click Next.

4. Click Set my connection manually, and then click Next.

5. Select Connect using a broadband connection that requires a username and password, and then click Next.

6. Perform the remaining steps. Complete the wizard by using the connection information provided by your Internet service provider (ISP).

Note: You may have to use the software provided by your ISP to create a new connection.

Step 6: Repair Winsock and TCP/IP

1. Click Start, click Run, type Netshwinsockreset, and then press ENTER.

2. When the command Prompt window blinks, restart the computer.

Step 7: Temporarily uninstall the third party firewall

Some third-party firewall software, such as ZoneAlarm and nortonpersonal firewalls, can cause Internet connectivity problems on computers running WindowsXPSP2. You may have to temporarily uninstall these programs to test your computer. To test, disabling only these programs is not enough. Make sure you have a CD or installation file so that you can reinstall the programs later. If the problem is caused by these programs, you may have to contact the vendor of the program to get help setting up the program.

Note: Before removing a third-party firewall program, you may want to verify that Windows XP firewall is enabled.

A, user input account number, password error, let the user re-enter.

B, the account expires, you can go to the "IP Integrated system" to inquire whether the account expires.

C, the account card in the Internet: the user is generally under the network when the network connection or abnormal puppet caused, can let the cat and computer power off more than 10 minutes before the connection, generally can be resolved.

D, the account number is stolen: contact with the Internet Project department to resolve.

Other common error code reason analysis and resolution:

1, error code 676: belongs to the computer room equipment problem, can let the user repeatedly dials several times to be able to log in.

2, error code 720: belongs to the modem driver settings are not correct, mainly for VPI, VCI parameter value set incorrectly (Wanxian railcom for 0/35) or need to restart the computer.

3, error 769: The reason for this type of error is that the local connection was disabled or deactivated by the user, mainly in the Ethernet cat users, belonging to the user when the network error disconnected network card connection, resulting in network card disabled, in the "local connection" in the network card enabled.

4, Error 678: General Modem indicator is not normal, the cat on the link lights flashing (a few cats in the English logo of the link lamp Showtime), referencing the failure of link to deal with or let users check their own firewalls. If the modem indicator is normal, the reason for the fault is that the computer can not establish a connection with the modem, the solution is to restart the modem, if not yet, the best reload system, this problem will generally appear for a long time.

5. Error 815 is often found under Windows Vista Home Basic. is a network port problem. It is due to the network interface performance of network suppliers. And the connection field value is not correct. And the system is not generally related to

6, Error 678, is broadband ADSL dial-up Internet users often encounter the fault prompts, simply said that the network is not through. Broadband ADSL dial-up Internet access using the PPPoE protocol connection, transmission of data through the telephone line, the use of ADSL dedicated modem to achieve data modulation and demodulation, error tip 678 means that the remote computer is not responding, meaning from the computer issued instructions to the network card to send data, including telephone line transmission, the Bureau ( The port of the terminal board of the Telecommunication Bureau is processed to the data transfer problem in the process of returning to the computer.

Workaround:

1, the first confirmation of ADSL modem dial-up Normal, because the network card automatically acquired IP is not clear, so again when the network card can not get new IP address will be prompted 678, the operating method is: off the ADSL modem, access to the control Panel of the network connection right click the local connection selection disabled, After 5 seconds right click on the local connection select Enable, and then open the ADSL modem dial;

2, if the first step is invalid, then the ADSL modem in the case, still disable the local connection (network card), restart the computer, and then restart

With local connection (network card), and then open ADSL modem can be resolved;

3, if the above steps can not be resolved, to see whether the network card lights, if the network card lights do not light, refer to the dispatch of the Knowledge Base: "Network card light is not bright or often not bright" solution

4, if the network card lamp Normal 1,2 step can not be resolved to lead the user to uninstall the network card driver, reload NIC driver, if the user XP system according to: Knowledge Number: 9973, how to set ADSL dial-up connection under WinXP to lead users to create a dial-up connection, If the 98 system recommends that users install Raspppoe software or EHERNET300 software connections.

5, if the above operation is invalid contact the Telecommunications department to confirm the port.

6.ADSL Modem Fault is the main reason.

7. If more than one computer uses the router to surf the internet, try to remove the router and connect internt. If you can successfully access the Internet, it indicates that the router is faulty, should troubleshoot the router or replace the new router.

8. If the ADSL package year users, in the course of use if this happens, there may be a telephone owe fee, please consult Customer Service Center. There are some areas of China Telecom or Chinese unicom users, in the case of telephone arrears, the telephone can get through, but it is not able to access the Internet, it may also be a telephone due, because now some areas of the telecommunications department in the user's telephone arrears, not to stop the use of the telephone, but to stop the use of the network.

9. Some brand modem power supply is also easy to cause error 678

10. If the above methods do not solve your problem, you can try the ADSL modem reset Press two or three to try again.

11.ADSL Modem equipment Damage can also cause error 678, although from the surface looks like ADSL modem running normally, but is the connection failure, the author has encountered such problems, and finally replaced a new ADSL modem side to solve the problem

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