Buddy/sponsor Training? Trust Building

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What is Buddy/sponsor?

Buddy, as the meaning of the word, little buddy, good friend. Remember to join ThoughtWorks, everyone in the company inside the session and the group shout the most is a small partner. Slowly I found a phenomenon: almost everyone regards colleagues as their own small partners, we get along very friendly, mutual help, the whole atmosphere like a family. Imagine, a new newcomer to TW, TW's organizational culture and way of doing things full of curiosity, their positioning and development is still very vacant, when TA was told: "Hey, you are not alone, you have a small partner, TA will 陪伴 you spend six months of probation ...". Accompany, not only the existence of this small partner, and small partners to your growth is a certain responsibility, guidance to help you quickly into the family, let you become a qualified twer.

Sponsor, the meaning of the word is a bit of a meaning, sponsor? Guarantor? It doesn't seem to be, what does it sponsor? Sponsorship is also sponsored by the company. Guaranteed What? Promise you won't leave? Therefore, in the Chinese sense alone, it seems that it is not very important to understand it as the responsible person more accurate. For a successful half-year trial in ThoughtWorks Twer, this time proves that you are a qualified twer, next, you need a can in your TW career to give effective guidance to help people, Sponsor for you in the future of TW's career growth has a certain responsibility To help guide you in the direction you want to go and grow into a better self.

What is Buddiee/sponsee?

Buddyand Sponsor Help guide the object is Buddiee and Sponsee , one Buddy can take multiple, the Buddiee same Sponsor can take more than one Sponsee , BUDDY/BUDDIEE the applicable range is just joined ThoughtWorks to become qualified twer before , Sponsor/sponsee application range is positive to lifelong twer (TW is a lifetime contract).

Why would you like to set buddy/sponsor?

Buddy/sponsor This mechanism is inherently common in traditional businesses 师徒制 , but it has evolved in ThoughtWorks: whenever you have a master who guides you, you have the same obligations and responsibilities to bring your apprentice. It is a kind of mechanism which attaches great importance to the cultivation of high-quality talents in the learning organization, and ThoughtWorks is a kind of learning organization.

In human resources management, the significance of the Buddiee/sponsee mechanism lies in:

1. 帮助新员工更快、更好地融入大家庭中来，降低新人培养的成本。2. 让新人能够及时的跟上团队的步伐，形成团队的“梯队建设”，提升团队的战斗力。3. 通过帮助新人成长，师傅能够收获更多职业成就感，也促进师傅自身能力的提高。4. 古人云：”一日为师，终身为父“，相处过程中建立了良好的信任合作关系，降低了离职的风险。5. 有效地师徒监督培养机制能够提高人才的质量，要知道，优秀的人总是会吸引更多优秀的人。

For Buddy/sponsor, in addition to their own ability has been continuously promoted, but also has a greater social value. Because a person can share their experience to help more people to grow together, or even success, is how boundless beneficence thing. In Buddhism, there are three kinds of state of giving: one is 财布施 to give people money, to solve problems for others, and the 法布施 other is to teach the truth and methods of doing things, and to 无畏布施 inspire others, to bring hope and to make people fearless. In the enterprise's apprentice system, as a qualified teacher, should strive to make themselves 法布施 and 无谓布施 , as for the financial giving, more is the category of private life. To do 法布施 and 无谓布施 , master to discipline, lead by example, and constantly improve themselves.

There are two problems in the enterprise's mentoring system: 不愿带 and 不愿跟 . Taking into account the personality habits and other factors, thoughtworks in the combination of Master and apprentice is a certain degree of freedom, similar to the enterprise recruiters when there is a double-selection (usually Sponsor/sponsee can be a bi-directional). And not once set up can not be changed, according to the direction of personal growth to choose the right teacher, maximize the value of the master.

Buddy/sponsor's mission

Since you can be someone else's teacher, since others are willing to follow you to learn, then you should have skills, there is worthy of others to learn the place. The teacher has a series of responsibilities and missions, and there are three points in the big sense:

1. 传递企业的价值观和文化理念。2. 解答企业的管理制度和流程。3. 在工作上提供技能帮助和指导。4. 在生活上提供关怀（非必须）。

So there are the requirements for the master:

1. 态度，首先态度上是认可上面几个方面的，并且具备积极良好的工作态度。2. 责任心，对自己的Buddiee/Sponsee的成长负责，同时要对自身负责。3. 认可，认同公司的价值观，了解公司的文化理念。4. 全面，熟悉公司的管理制度和工作流程。5. 能力，工作技能上拥有一技之长，或软技能，或硬技能。6. 加分项，富有同理心和恻隐之心。

My trip to Buddiee

I formally joined ThoughtWorks in 2015.03.26, in the previous year, I have a small source with TW (learned that Tw-> joined Tw-> to Venture Road, formally joined TW). HR guide me to see Dolphin the group 杨栋 (dark, Indian brother, brother), then I shadow here, a bit confused at first, soon after the day, I received an e-mail: I have Buddy , is beautiful generous mild 于婵婵 (CC). At this time I do not know what this means, and immediately after I see the message is listed under the post of a number Buddy of responsibilities, I 11 minutes carefully read, with the heart of the bottom, the original she will be the growth of my probation to provide guidance and help, almost happy bad.

BUDDIEE Tour set sail, for the next six months, I spent three months in XI ' an office, one months spent in Zhuhai, two months in Singapore, the workplace change is like a trip, and Buddiee travel destination unchanged. CC has been very concerned about my growth, and I am more like a rude brother, have problems to find her, the problem covers the project information, corporate culture, skills growth and life tourism aspects. And she is like a asked to answer the sister, she will find someone to help me answer, she is very understanding of the company, has been inspired me to improve their requirements, and strive to become a good programmer.

By the day I became a positive, my buddiee trip was nominally over, but in my mind I still thought CC was my buddy. I am very grateful to CC for the guidance of my help, during which she also organized several inerview++ for me.

The special qualities of a successful buddy/sponsor

• 能力强责任心 安全感 真诚 口碑好 亲和力同理心

• 经验丰富自我驱动力强 积极主动关怀/关注buddiee/sponsee

• 能力强责任心/担当 经验丰富 情商高/沟通好 积极主动 宽容 耐心倾听 Geek/技术热情 影响力对公司文化很了解

• 能力强靠谱 善于鼓励同理心

• 能力强责任心 鼓励同理心

These tags are the training of the success of the buddy/sponsor affixed to the (has filtered out some duplicate or not representative of the label). Speaking of training, brief introduction of this training:

培训于05.08日进行了一整天，培训的讲师叫郭志辉，一个了不起的知性姐姐（或者阿姨），主题为《构建信任》。期间，小伙伴们分为5组，所以你看到上面有5组标签。关于培训本身，这里我不想介绍太多。

From the 5 groups of small partners given the label is clearly seen, 能力 is the most important, after all, is a pursuit of excellence in professional services company, with professional skills is our body of this. And as a teacher, he has enough skills to impart skills, while the master should strive to his skills through more channels to share the spread, expand their own 影响力 . The ability to say then is not a requirement for a person to have a high level of ability at the outset, such as a small partner entering the workplace, more value is 学习能力 and TA's work attitude, whether it is 学习能力 or 专业 积极 work attitude, is a part of personal ability.

A person with strong ability will not necessarily be a qualified master. For example, we will be able to hear a lot of powerful people rely on pride. Some people like to be smart and lack responsibility. So qualified master requirements have a strong 责任心 , responsible for their own work, the growth of their own buddiee/sponsee responsible, dare 担当 , a wealthy 责任心 person also often can bring people 安全感 , let people feel very 靠谱 .

Master's main responsibility is coach, good 真诚 沟通 can help the process of development, in addition, if you can put aside the traditional concept of "master, everything waiting for The Apprentice to ask" better, usually more attention, more 关注Buddiee/Sponsee , to 积极主动 buddiee/ Sponsee provides good advice and guidance, and 鼓励 Buddiee/sponsee to find yourself discussing work problems and encouraging them to challenge difficulties.

New entrants to the company's culture and values may not be very understanding, which requires the master 对公司文化很了解 , can do a quick communication of new people. At the same time we are an inclusive enterprise, Buddiee/sponsee at the beginning will inevitably make some mistakes, they make a lot of mistakes, the 包容 most important thing is when they make mistakes, do not blindly take the job performance said things, should 耐心倾听 their voice, hold 同理心 , more 关怀what happened in their lives, because it was probably because of some unfortunate encounters in their lives that made them make some mistakes that were not harmful.

Everyone thinks exercise is good, but few people really stick to it.

What a person wants to do, the most important thing is that he has no desire to do. 我要做and 要我做 , you can do one thing, and 我要做 more emphasis is one 自我驱动 , 要我做 perhaps more like completing a task. Than said, I recently translated a technical book, the task does not have this, translation is done in spare time, this is a chore, need a self-driving force to insist on doing well, such as fitness, learning English ...

热爱你当下的工作I feel the most beautiful state, like the things I do, work for fun can greatly enhance the 自我驱动 strength, in the hard pay while reaping the fun and sense of accomplishment, living in a 累并快乐 state. So, in TW I can see a lot of the right filled 技术热情 Geek .

I use a sentence to summarize a qualified buddy/sponsor should have the core quality:

A qualified buddy/sponsor, should agree with the company's cultural values, passion for work, with strong work skills, a sense of responsibility and empathy, proactive attention to the growth of buddiee/sponsee, good at listening to and effectively motivate Buddiee/sponsee.

Buddy/sponsor in the hearts of small partners

Practice is the best means to test the truth, listen to the actual work life, the small partners of the buddiee/sponsee journey process experience and summary, these are the most genuine nutrition. As a small partner who is already buddy/sponsor or is about to be buddy/sponsor, it is better to know oneself and make oneself better by avoiding weaknesses and looking for a mirror.

Examples of success

• The Power of example
• Listen carefully and give actionable advice
• Help collect feedback from others
• Actively about rice, communication
• Give expectation, pay attention to the growth track of Buddiee/sponsee
• Help pay attention to the right opportunities

• Encourage Buddiee/sponsee to challenge and tap into the potentials

• Caring in the Life

• Help Guide at work
• Help to win the opportunity
• Respect for past experiences
• Resonance
• Direct Feedback

• Make an upgrade plan

• Share your own journey, be honest

• Listen to yourself when you meet challenge
• High-quality catch up
• Encourage Buddiee/sponsee to challenge and tap into the potentials

• Proactively guide each other

• Direct and transparent feedback

• can help solve the problem
• Give enough free space
• Good communication
• Equal respect
• Lead by example

Examples of unsuccessful

• Not active
• Too result-oriented
• Strong Utilitarian nature

• did not provide help and guidance, and finally made a direct criticism

• Not much feedback, passive

• If the promise is not fulfilled
• Share Very little
• No patience.

• Wrong boot

• Lack of attention

• Lack of responsibility

• interview++ No Feedback

• Low level of care
• No real help.

Trust Build-up

This training I would like to hear some of the buddy/sponsor in the work life of the case analysis, but the "trust of the construction" This topic is not much direct relationship, but also can learn something. On the construction of trust, I think a person from a small to large formation of personality and values will basically determine whether this person is a trustworthy person. Children to watch the cartoon, "Black Cat Sheriff" and "Gourd Doll" and other these full of justice-colored cartoons can also bring great influence, "children and Wolves" story tells a child not to speak the harm of integrity, but the most important is the role of the parents of the Influence and family education (schooling I think is not the most important).

For an adult, especially Ben Three, the core values have basically been shaped, and whether a trustworthy person has a verdict in the crowd around them. A trustworthy person in the relationship with people, any time will be the credibility of extremely important, regardless of strangers, friends, or relatives. Because I am a 人无信不立 person who believes firmly, some things rooted in the heart can not be expressed in words, especially like the belief that the need for life to practice the faith. Once the trust is destroyed, it is devastating, so do not be lucky at any time, and be an always-trustworthy person, and your life will be simpler.

Definition of trust

There are three ways to understand the interpretation:

1. 信心2. 期望（风险承受）3. 信念

Trusting a person means that you have confidence in the person in some way, and that trust sometimes has different levels, which varies with expectation, the higher the expectation, the higher the trust. For example, you lend a friend 10,000 dollars, you will believe him, and your expectation at this time is: return 10,000. Back 10,000 steps, no also 10,000, here also with their own inner risk tolerance related. If you lend 300,000 to your friend, you may be able to weigh up whether he can not meet your expectations, so at this level, trust is greatly reduced.

There is a situation that goes beyond confidence and expectation and rises to the height of belief. To borrow an example from Mr. Guo's dictation:

郭老师一次飞机旅途中，有一段很长的强气流，飞机有一段较长的时间处在失重状态，给乘客的感觉像是要坠机了，加上不停地摇晃。而此时，紧急氧气罩没有下来，大家非常恐惧和焦躁，可想而知，场面一片混乱。而作为常人的郭老师，她也跟大多数人一样，极度的害怕，心里抱怨着呼吸口罩怎么还不下来，各种情绪夹杂在一起，不但没有让自己好过一点，反而更加糟糕。百般无奈之下，她突然镇定下来了，脑海冒出一个念头，要相信飞机上的空姐，要相信航空公司，最重要的是要相信自己不会有事，相信上帝。此刻她觉得自己应该有生存的信念，有了这个信念，她的心也定了下来，不再那么慌张失措，而是静静的等待氧气罩下来......最后证明是一场虚惊。

Metaphysical theory, once rooted in a person's heart, ta instead only to practice, it became a imaginative achievement here inexpressible things, like大道理大家都懂，经常说的人未必会做到，而一直在做的人未必会挂在嘴上说

Three elements of trust

A man is without faith.

Since ancient times, credit is the body of the people. I don't want to say about the importance of credit. In this training, Mr. Guo systematically explained the three factors that affect trust from the perspective of research and analysis:

1. 动机：互惠原则。2. 能力：技能，认知，态度（责任心，主观能动性）。3. 品格：言行一致，履行承诺，完善的人格。

Where is the problem of doctor-patient relationship?

Use a very common example of life to illustrate these three elements. For the doctor-patient relationship, many people do not like doctors, or even hate, the root cause is that doctors have lost the trust of patients, then what causes this lack of trust? Take a look at this question from these three elements:

1. Is there a problem with the doctor's motives?

   • Obviously, as a doctor, no one is to take the original intention of the people to treat the disease, on the contrary, they all want to heal the patient from the heart, reduce the human pain, which we almost do not doubt. (the kind of doctor who is bent on social retribution is not within the scope of the discussion)

2. Is there a problem with the doctor's ability?

   • Some people answer: "There, absolutely!" "There is no denying that there is a real quack (which is actually more of a lack of responsibility), but for most common illnesses, doctors can hold on to their expertise, and they are also qualified to work, and people are willing to look for a doctor or their ability to be recognized." There is no denying that a small number of doctors are indeed doctors mediocre leading to undesirable consequences. So where exactly is the problem?
3. Is there a problem with the doctor's character?
   
   • No answer, I said: "There!". I am a person who seldom go to the hospital (Shaanxi's evil, then go to the physical examination once a year ~), I do not hate doctors, on the contrary, I have a kind of admiration for doctors, including now have. I have experienced the impatience of the doctors, because there is not much in-depth contact, so the problem of their character is not very deep feeling. But on the big side, I do not deny the doctor-patient relationship This fact: patients belong to the disadvantaged groups, doctors sometimes in the actual oppression and other reasons, have to give up some principles, have to ... This has risen to a social problem, they are guilty, but this society is also responsible.

I believe, slowly, with the progress of society, the popularization of education, the improvement of social welfare, the improvement of people's quality, the trust of the general society will be more and more good. As a social citizen, we should make ourselves a credit-speaker.

Give yourself a Promise

The epilogue is wonderful, everyone gives themselves a promise, my promise is:

To call home two times a week, just listen to mom and dad nagging homely ...

Buddy/sponsor Training? Trust Building