Call center Voice application in desktop virtualization

There are market statistics showing that today, the domestic call center market has more than 300,000 of the seats, perhaps you do not understand the number, but I believe you will agree: Call center has been everywhere, and related to all aspects of my life, such as 10086, bank cards, credit cards, utilities, gas charges, Call center technology is used even by call-centre.

And, of course, there's a sales call that's probably disgusting, and they're also a big call center, J.

Even if you have not visited a large-scale call center, but the TV, the movie call center scene you must not be unfamiliar.

A few hundred customer service personnel, facing the display, the headset, while answering the user's questions, while using the mouse keyboard for business inquiries or operations.

Call Center and ordinary office environment, call center customer service staff, the work of the relatively simple application, they belong to our often mentioned task worker type.

For this kind of work is homogeneous, not too many differentiated environment, many enterprise IT personnel are very active to take the call center to do desktop virtualization application, this is not difficult to understand, call center has become the Global Desktop virtualization application of one of the most extensive scenarios.

When the call center applies desktop virtualization, the most important and most complex technical problems, when the voice quality assurance, to know, the voice quality directly affect the satisfaction of the end-user, if the poor voice quality, customer service staff will have no way and users to do smooth communication, the result is naturally conceivable.

The user connects to the back-end virtual machine through the front-end device, will use the remote protocol such as PCOIP to use the desktop, in this PCoIP network connection, actually contains a variety of virtual channels, such as screen display, shearing board, voice and so on.

For applications such as Call center voice, you can use voice virtual channels to recommend VoIP connections. But you know, call center is very strict with voice requirements, any delay in voice calls may not be tolerated for customers, in addition to the virtual Desktop virtual channel voice, how to use the router, the switch is dedicated to traditional voice QoS features to ensure that the priority and quality of these voice streams?