Can Unified Communication and social networks be "compatible?

These days, the word "Unified Communication" and "social network" are almost the same, as there seems to be a relationship between the two. The industry is most concerned about how these two things work together. Today, almost everyone knows that social networks, such as Facebook and Twitter, have been deeply rooted in the hearts of the masses, at the same time, the security, productivity, privacy and other related issues of social networks have aroused widespread attention. However, an unavoidable reality is that more and more social network applications with initial security and service quality have entered the enterprise market.

It is undeniable that many people are biased against social software and adopt them as informal forms of communication. Forgetting that they are also very useful business assistants. In fact, the role of social networks is far greater than the daily chores of eating and dressing. It is also a good way for business owners and employees to acquire knowledge, exchange experiences, and share their experiences. These methods include Wikipedia, blogs, Weibo, and other common Community platforms.

Social networks and Unified Communication have their own internal values, but if we integrate the capabilities of both, we can integrate the non-synchronous tools of social networks into the synchronization tools of the Unified Communication System, for example, you can click to view Wikipedia or Facebook in a single click. What are the benefits of integration? On the one hand, employees can obtain suggestions or help from colleagues or experts anytime and anywhere. On the other hand, they also improve their collaboration capabilities because they are always linked together, the channels for initiating communications are greatly enriched. Under the premise that the ROI is unclear, social networks are indispensable in the cultivation of corporate cohesion, which is also beneficial to the promotion of corporate culture.

The premise of the conclusion above is that the ROI of Unified Communication is not considered. Considering that social networking websites may lead employees to a more "free" Internet environment, it is not ruled out that they use the time to do something unrelated to the work, or to process some transactions that are directly associated with the work. The ROI of Unified Communication is complex enough. Once a social network is introduced, the overall evaluation is more difficult and enterprises need to take on more risks.

Therefore, the combination of Social Network and unified communication may be limited to some industries or only for some people. After all, the nature of enterprises is different and internal communication systems are different, their dependence on social networks is also different. However, it is certain that social networks and unified communication must be perfectly integrated in some places.