Today, Henan Luoyang Government to make a public servant to see the post will be reported criticism of the official document: "Henan Luoyang issued a request for civil servants timely replies to receive complaints from the masses." The core content is: 14th Luoyang Municipal Party committee, the municipal government requirements, party committees, governments to establish professional online response, guidance, replies team. In the future for the online public complaints replies not timely to inform criticism. And this work will also be included in the Cadre examination content.
See here, the most interesting I personally think is not timely replies to the masses of complaints, but the establishment of professional replies team, then the government in various units can be more than one department-xx government agencies reply office, it is also a pioneer of the times.
Professional replies team, must have a professional reply language and requirements, I think the most replies language is "Hello, your complaints we have been entertained, are dealing with, please wait patiently", "Hello, your proposal we attach great importance, has been submitted to the relevant departments, is under discussion", "Hello, thank you for your support for our work and care, we will submit your comments and suggestions to the relevant departments to deal with "...
Professional replies team, but also must have good computer technology, I think it is necessary to professional replies to the professional typing training, preferably with Wubi, this can greatly improve the speed of replies, to prevent because of slow replies to be informed criticism, but also to allow the Wubi team to develop and grow.
In order to prevent duplication of replies, it is necessary to establish a special post distribution system, to have a professional look at the placard, after reading the post to the following professional reply to a team of people to reply, this can guarantee a person a post, you can guarantee a post.
In order to ensure the quality and speed of replies, to improve the effect of the replies, should be from the civil service recruitment began to check, civil servants in the recruitment process to provide their original replies on the network screen, at the same time assess the speed of the original replies, the intensity, and the use of language ability!
For all of us want to test the civil service friends, from now on to develop the habit of watching paste will be posted, for the future smoothly into the ranks of the civil service lay a solid foundation. Nurturance habit, from now on, read the friend of this article, hurriedly first return a post!