Create a service Desk site with SharePoint 2013 to set up mail delivery actions using SharePoint Designer!

Source: Internet
Author: User

After we have completed the release of all the forms, we can create our service ticket based on the form, but there is one more question, how do I send this change email to our end users? This relies on our SharePoint Designer to complete this loop.

We can then use our SharePoint Designer to push our email rules. We now analyze the circumstances in which we send emails, and define different mail delivery according to our different rules.

Next we set up the corresponding rules:

Next we will send the email according to the different rule settings:


Next we'll write about creating a service request Email notification:

Let's take a look at the email address of the distribution engineer, and here's a simple one:

Next is our first-line engineer's handling of the problem mail, here is a relatively simple processing steps, content can be defined as needed:

Next is the support interface for escalation to second-tier engineers:

Second-line assignment tasks:

Next is our second-tier engineer interface:

Next click on the action triggered by the case, representing the problem by the second-line engineers to finish:

The problem is closed and we send all the steps to the customer and archive the information for our users:

In the end, we processed the mail and finished processing it. Next we need to publish the workflow.

Set up a launch rule for our workflow after publishing:


So far, our workflow is all done, and the next step is testing!

Create a service Desk site with SharePoint 2013 to set up mail delivery actions using SharePoint Designer!

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