Customer and project quality

There are two propositions: one is the attitude towards the customer and the other is the attitude towards the quality of the project. Think about these two propositions.

There is a close relationship, so we can get together and talk about our own views.

First, let's talk about the relationship between customers and project quality. I personally think they are mutually causal, because we don't have any projects without customers. In turn, if there is no good project quality, we will lose our customers.

The attitude towards the customer comes down to the fact that the text is actually very simple. The eight words are "diligent in communication and respect for mutual trust", but it is difficult to do these words well. In terms of communication, most of the time we are only limited to the communication of the project process, and the communication of the project is over. This type of communication is a typical requirement-based communication, which is not conducive to establishing long-term and stable cooperation with customers. The effective communication should be just a matter of writing. The scope and topic of the communication cannot be limited to the project content. Of course, the project is the main part in the project process. What I want to talk about is the communication after the project is over. After a mail from the customer satisfaction survey is sent, can we store it into the warehouse? Obviously not. However, after the project ends, our project looks pale when it communicates with the customer in the form of content. Any software project contains a wealth of knowledge, business, and professional technical aspects. These should be the topic and means for the project leader to communicate with the customer after the project ends, for example, after the project ends, you can occasionally send a summary of the project, a new understanding of the project business, and a discussion of key technologies in the project, this will make the customer feel that we are constantly improving. Of course, anecdotes in daily life are also essential, so that customers can experience the concerns of friends. For mutual trust and respect, as long as our communication methods are proper, such a relationship will naturally become. We should say that communication is a process and mutual trust is the result.

 

Project Quality is a concern of all our responsible colleagues. However, it is not enough to ensure the quality of the project. We also need to be able to form a cooperative system and specification of our sense of responsibility, let us have laws to follow and rules to do things. Of course,

There are many problems in the project. It is unrealistic to use several documents to guide everyone in solving all problems. Based on the specific circumstances of the project, we can clarify the division of roles in the project and adjust the roles in a timely manner according to the actual situation. In this way, the division of labor is clear, the responsibilities are clear, and the final quality of the project is guaranteed. In addition, a stable development team (at least a core combination) is also a key factor affecting the quality of the project, because long-term cooperation will help you form a tacit understanding of communication, improve the communication efficiency within the project team. In addition, the development team should develop in a professional direction. If this project cannot be used as Java, the next project will be completed. net, which is the biggest harm to the team. Practice makes perfect. People tend to make some low-level mistakes when they are not skilled. Here, the team specialization includes business specialization, technical specialization, and application software development. These two specializations are indispensable and should be our core competitiveness.