Customer service support Management software-work order management

Source: Internet
Author: User
Customer service support Management software-work order management

(1) Mail work Order Management
Automatically convert incoming mail to work orders according to the set rules.
You can configure the sender name, ID, message template, and so on for each business unit.
Set up filtering rules to filter spam or irrelevant messages to prevent them from entering the service support system.
(2) Customer communication Management
A variety of communication channels, such as telephone, mail, forum and so on.
Notifications are sent automatically when a request is initiated, updated, or closed.
(3) Knowledge Base
Easily build enterprise Knowledge Base, accumulate enterprise knowledge wealth.
Open a knowledge base for end users to find solutions to common problems.
View the most common or recent solutions.
(4) Automatic reply
Create default auto-reply messages and share them with other support representatives.
Add fields to your messages to make automatic replies smarter and more user-friendly.
(5) Notes and Tasks
Add note information to the ticket to indicate support for delegates or users.
Create a task list for the ticket and schedule the activity.
(6) Automatic notification
Automatically send notifications to remind customers when a ticket is created, updated, or closed.
Mail and SMS notifications are available when a ticket is assigned to a support person.
Send notifications in a timely manner when an application error occurs.

Customer service support Management software-work order management

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