Days easy into the Internet Behavior Management Software FAQ

Issue 1: Applicable operating systems

Answer: Windows xp/windows vista/windows Server 2003/windows 7

Question 2: How do I resolve the "failed connection to the monitor end" prompt?

Answer:

Follow these steps to check:

1. Login, check through IP login, IP input 127.0.0.1.

2. If it is an XP system, click Start Menu-> Control Panel-> management tools/performance and maintenance-> services, find Tycnetmanageservice, view its status;

If it is a win7 system, point my Computer--------------------------------------------------service, find Tycnetmanageservice

Question 3: After the beginning of management, the LAN machine can not be online, how to solve?

Answer:

1. If the Arp gateway mode, and in the global settings to open the "block running ARP firewall or ARP static binding host Internet", and the host is monitored by the ARP firewall (such as 360 security guards), then the program will prevent its internet. Solution: A. Let the monitored machine shut down the ARP firewall and restart the computer. B. Switch to bridge mode

2. Check whether the firewall installed on the monitor, shut it down or uninstall try! The firewall that may have the influence has eset NOD32, rising and so on.

3. Detection monitor whether there is an ARP patch, such as the operating system installed green Tea system, will default on the ARP patch.

4. Check the router or Exchange log to see if it has an anti-ARP function, if it is closed.

Question 4: Set the policy, limit the speed, such as 20k/s, but the display speed is still very large, far more than 20k/s, how to solve?

Answer: In the global setting, set the speed limit method to an exact method.

Question 5: Why do I report ARP attacks on his computer on a colleague's computer?

Answer: Normal, because our ARP gateway mode needs to be managed using ARP.

Question 6: Set up a good strategy, start management, but can not do any blocking, also can not see the speed and flow, how to solve?

Answer:

1. Some machines may be opening the ARP firewall. In the Global Settings or Settings Wizard, check to prevent hosts running ARP firewall or arp static bindings from surfing the internet. At this time, open the ARP firewall machine, only to shut down the ARP firewall and restart the machine, before the Internet. (Note: If a ip-mac binding is made on the router, the blocking of the ARP firewall will fail.) Please cancel the Ip-mac binding in the router settings. )

2. If the ability to prevent ARP spoofing is turned on on the router, it will have an impact on management (such as not seeing the download traffic). This setting is turned off on the router.

3. There are two gateways in the LAN, some machines are not managed because they are not the same gateway as the monitor.

4. Check whether he uses the unit's Internet access. If he uses Unicom's CDMA, or 3G Internet card, it cannot be blocked.

Issue 7: The "Rule server-Connection failed" or "rule server-Get rule failed" solution appears

Answer:

1. First of all, to ensure the installation of this product drive and service of the computer, can surf the internet, can open the Web page.

2.ping these three IP 114.80.116.156;180.153.108.249;58.215.188.231 if all ping is not pass, please contact us (contact the way see the website below the homepage).

3.ping These two domain name logina.tyc100.com loginb.tyc100.com If all ping impassability, may be your DNS domain name resolves a problem.

4. This product uses 9001-9004 ports to obtain rules from the server to check whether the firewall has blocked 9001-9004 ports, including software firewalls and hardware firewalls.

Question 8: The use of audit mode can not play a limiting role

Answer:

Audit mode function is very weak can only play the role of viewing, can not play a limiting role, suggest swapping other modes

Issue 9: An IP conflict occurs

Answer:

With ARP Gateway mode, if the local area network is also used in the use of Tiancheng, or similar network management software, such as Peer-to-peer Terminator, and so on, this will happen, please close other similar programs can

Question 10: The network slows down after the start of management

Answer:

1. If the use of ARP Gateway mode, more than the management of the machine (more than 100), CPU and network card performance is too low will cause slow speed, please switch to a better configuration of the machine!

2. If the global intelligent speed limit is turned on, software will automatically divide the bandwidth according to the number of computers in the network, please select "Bandwidth detection" as "manual setting" in the global setting, and choose your network type, if the network type does not have your type, then you need to manually fill in the following download bandwidth, and upload the bandwidth. For example: You are fiber 10M but not inside, then you choose Fiber 1M to see the download bandwidth and upload bandwidth is 115,115. So the 10M download and upload bandwidth is 115 times 10 for 1150, so you fill in 1150 can!

Issue 11: Only certain IP, port Internet how to set up

Answer:

For example, I just want to run the 154.23.5.6 80 port. You can create a new policy in your custom policy, and fill in the range of IP to 0.0.0.0-154.23.5.5;154.23.5.7-255.255.255.255 the range of the port as 1-79;81-65535.

Question 12: How can I not see real time statistics?

Answer:

Real-time statistics, you need to set the strategy for each computer, and in the strategy, check the "Enable restrictions" or "unrestricted, only log and real-time statistics."

Question 13: How to manage the local area network computer through the extranet (through domain name logon way)

Step 1: In the LAN installation of our products on the monitoring machine, application and installation of peanut shell Dynamic Domain name program

Step 2: On the router, map 8899 ports to the monitor

Step 3: Make sure that the 8899 port on the monitor is open

Step 4: On the external network machine, run the console program. When landing, choose to login through the domain name, fill in the application of the peanut shell dynamic Domain name, you can manage the local area network.

Question 14: Can limit QQ and webpage, but speed limit is unsuccessful, how to solve?

Answer:

In the global settings, the network upload and download bandwidth is set to 0, this problem will occur. Please fill in the correct bandwidth value.

Question 15: What are the benefits of a global smart speed limit? What are the considerations?

Answer:

Global Intelligent speed limit based on network bandwidth to intelligently limit the speed of each computer. For example, if only one computer in the LAN uses the network, then it can use all the bandwidth, if two computers use the network, then each computer occupies half of the total bandwidth, and so on. This allows for more efficient and fair sharing of network bandwidth.

However, there are two considerations for using a global speed limit: 1. Global bandwidth must be set correctly, or it may cause slow or invalid speed limits. 2. All computers in the LAN must be managed.

Question 16: How do I get the monitor turned on and start running automatically?

Answer:

In the global setting, check "Automatically start management after computer startup." In this way, every time the computer restarts, do not need to open the console program, our background service program automatically run, automatically began to manage the network.

But note: After you modify this setting, you must immediately start management once, the settings will take effect!

Issue 17: "Get driver handle failed" or "Operation driven failure" prompts, unable to start management, how to solve?

Answer:

1: Click on the local connection--property--tycnetmanage driver--Uninstall, if not the driver directly to the following 2nd step;

2: Click to install--service--add--from disk installation--Browse, find the easy to install directory,

The default installation is in C:Program Filestycsofttycnetmanageservice, if your system is 32-bit on the Driver32 directory, if your system is 64-bit to select the Driver64 directory, find netsf the file, Open and install this file and restart the computer after installation.

3: Open the software, and start management.

Question 18: How do I support custom page prompts when Web pages are blocked?

Answer:

1. Jump page

In the "Page restrictions" page of the policy setting, "when the page is restricted, prompt in the browser of the monitor", enter the following and modify the URL

[Copy to clipboard] CODE: <html><head><meta http-equiv= "Content-type content=" text/html; charset=gb2312 "><title></title></head><body><meta http-equiv=" Refresh "CONTENT=" 1; url=http://www.tyc100.com/"></body></html>

2. Customize the font color and size of a Web page

In the "Page restrictions" page of the policy setting, "when the page is restricted, prompt in the browser of the monitor", enter the following and modify the red 10 and the hint text.

[Copy to clipboard] CODE: <html><head><meta http-equiv= "Content-language c><meta http-equiv=" Content-type "C><title></title></head><body><font color=" "Red" size= "ten" > visited Web pages are limited </font></body></html>

Question 19: How do I achieve remote management? (Log in by day easy to remote relationship)

Answer:

Set the method is very simple, you only need to install the server on the machine, with the console program login, in the "Global Settings", check "open remote login (through the Internet management LAN)", and start management once.

At this point, you can be at home, in another city, at the company headquarters, in any can connect to the Internet, run the console program, in the login window to select "Through the day easy to remote management login (must be set in the" Global settings to open remote login) ", you can log into the company's internal LAN server host, Easy management of LAN!

Note: If your router does not have UPnP, you must set the port mapping manually

The method is as follows: On the router, map 8899 ports to the monitor

Question 20: Register username failed, how to solve?

Answer: Open IE browser settings, into the security column.

Question 21: Can not detect the LAN computer IP, how to solve?

Answer: First confirm that the machine is turned on and in a gateway, confirm the boot, open the software-Global Settings-Network adapter configuration-edit, see the Control IP section settings are correct. For example, your native IP is 192.168.0.100, and the gateway address is 192.168.0.1, your IP segment can be set to 192.168.0.1--192.168.0.255; If you have a native IP of 192.168.1.100 and the gateway address is 192.168.1.1, your IP segment can be set to 192.168.1.1--192.168.1.255.