Dell apologized for the price error and promised to ship at the wrong price

On June 23, a display on Dell's official website was sold out due to incorrect prices. Today, Dell issued a statement to Netease technology to apologize for the error and said that customers who do not agree to cancel the order will be traded at the wrong price, dell will bear the losses incurred as a result.

On September 16, February 17, when a user purchased a desktop computer with the xps420 model on the Dell official website, they found that when selecting a display, the price of the 27-inch LCD display with the original price of 8999 yuan was 2515 RMB. The message quickly spread, attracting a large number of netizens to buy. At noon on the 18 th, the ultra-low-price display link was deleted. In the next few days, Dell said this was an error in the sales information and could not be executed.

The following is the full text of the Dell statement:

A system error occurred in the dell website's February 15-18 message, causing the price of 27 'LCD display displayed in the quotation system to be significantly lower than our normal shipment price. After finding this error, we immediately corrected it and communicated with most affected customers. Some customers accepted our apologies and agreed to cancel the order. For customers who want to purchase this product and do not agree to cancel the order, Dell has decided to use the incorrect quotation as the actual shipment price, the order generated during system errors will be processed as normal, and Dell will bear the resulting losses on its own.

The customer's order has been produced and delivered in sequence according to the order time. The goods will be delivered to the customer within the delivery period we normally promise. We apologize for the inconvenience caused by our mistakes.