Desktop engineer experience

The first formal job after returning home. A desktop engineer is also called on-site in a car company. The company is well-known, and the world's top 500 companies are unfortunately outsourced here. Poor treatment and environment. At present, the demand for desktop engineers in the market is still considerable, probably because many foreign companies have brought the ITIL architecture into China. As a result, many private enterprises and central enterprises are following suit for this IT management system.

 

Simply put, desktop engineers troubleshoot application software problems encountered by enterprise employees and provide solutions within the time specified by the process. In foreign countries, desktop engineers are also called application engineers ). Typical desktop applications include Windows operating systems, Office components, especially outlook, ppt and Excel, OA Office systems, SAP, VPN connections, mobile devices, and apps.

 

In terms of hardware, desktop engineers handle IT equipment hardware repairs, including desktops, laptops, thin clients, printers, and IP phones, first-line network and video conferencing support and even simple configuration of switches and routers.

In addition, new employees, such as asset management, are closely related to desktop engineers. Some enterprises also include part of the work of System Engineers and network engineers into the work scope of desktop engineers, such as adding new employee information in the ad domain and associating the Exchange mailbox, public mailbox and share folder permission, show command on switch, etc.

 

Significance of desktop engineers:

Part of Enterprise Informatization

Large and medium-sized enterprises have a high degree of informatization, and all workflow operations are performed on IT equipment. Of course, a high degree of informatization system requires employees to have the corresponding informatization capabilities to control. When the informatization level of employees does not match the enterprise requirements, desktop engineers have the responsibility to help these employees meet the Enterprise Informatization requirements.

 

Numerous application layer software

Due to different industries, the needs of enterprises vary widely. software with a single function often cannot meet their huge needs. Even the systems used by different departments in the same enterprise are different. Desktop engineers need to have a basic understanding of dozens of different application software and systems in the company, including the software running environment, software installation, and some common troubleshooting issues, this helps employees solve problems as soon as they encounter problems.

 

Essential capabilities of desktop engineers:

1. Communication Skills:

Desktop engineers are at the bottom of the ITIL system, and face-to-face communication is required to solve many problems, which puts a lot of pressure on desktop engineers. Despite the support of second-and third-line engineers, desktop engineers represent almost the entire IT system in the eyes of many users. Whether difficult or easy to solve technical problems, it is essential to communicate well with users. After all, from the moment the question is raised, the user has started to feel emotional and try to appease their emotions so that the next troubleshooting can proceed smoothly.

 

2. Technical capability

Of course, "Flickering" is not a long-term plan. Excellent technical skills are the way to win. A good desktop engineer must be able to withstand all kinds of problems. In terms of hardware, desktop engineers should be familiar with the operations of all the equipment in the company, especially printers, projectors, and video conferences. They should be overhauled in advance, especially before meetings attended by important people.

Software involves too much content, and each company has its own unique application. However, the troubleshooting of Windows operating systems and office application software is believed to be a skill that every company must master on-site.

Operating System: how to back up user data, reinstall the system, change the domain account password, adjust the screen direction, and call up the language input method when the system crashes. How to view the local IP address, MAC address, and machine name. How to add a public disk. How to reset profile, how to reset IE, and so on.

Office: Excel formulas reference updates of external data. How to apply the newly downloaded PPT template to the entire document. The most serious problem is outlook. What should I do if I cannot send an email? How should I archive my mailbox? How can I fix it if the PST file is too large or damaged? How can I troubleshoot the problem if the encrypted email cannot be opened. The secretary should reply to the boss about how to set up the email. How to book a meeting room in outlook. How to use different accounts to send emails, how to send emails through password, and so on.

 

3. prediction capability

Despite strong support from second-and third-line engineers. However, desktop engineers are often the first to know the problem. Therefore, the desktop on-site must have the ability to accurately identify the problem source through phenomena. This requires engineers to understand the desktop technology and systems and networks. In other words, you need to know which layer of the problem is about TCP/IP. In this regard, the content has been expanded a lot. It mainly depends on the personal development direction. Generally, the ad domain, security group, distribution group, DNS, DHCP, win, the content of exchange should be known about computer communication principles in the network, OSI Layer 7, IP address planning, and the role of the gateway.

 

Problems at work

Maximum process? The largest title!

Each company has its own strict it process, which ensures the smooth development of daily it work. However, in practice, the phenomenon of not following the process is everywhere. Although desktop engineers are the maintainer and supervisor of IT processes, they are faced with many "violators", especially high-level "offenders", due to their levels and roles in the company, the dissuasion of desktop engineers is often pale and powerless. If they do not accept the requirements of the other party, they may immediately encounter difficulties. If they accept the requirements of the other party, they will be punished by their own leaders in the future. Balancing this relationship is a philosophy for desktop engineers.

 

Different departments and different problems

Every day, desktop engineers deal with various people in the company. Therefore, employees of different departments and levels should be treated differently.

The President's office is generally relatively quiet, because the big head rarely shows up, and there are usually not many IT problems, but once there is a problem, it must be given the highest priority, the IT problems of Presidents are often communicated to engineers by secretaries. They are very difficult roles. After all, their job is to solve problems for leaders.

Finance and Personnel are generally adjacent to the Office of the President. The Financial Office mainly focuses on the combination of the Excel form formula and the online banking plug-in of each bank and the browser. The Personnel Department has no special problems. However, desktop engineers should keep in mind that the data in finance and personnel departments is highly confidential. They must not lose their data, nor spread their data freely.

The publicity department may have problems with the audio and video media, and the Sales Department may focus more on VPN connections. R & D departments are generally IT experts. They generally have no problems, but once a problem occurs, it is definitely a problem of drilling.

 

 

The desktop engineer is at the bottom of the ITIL system. He can look at the company's it from below. This is a rare opportunity for beginners of it O & M personnel. They can both feel the working atmosphere of foreign companies and learn how it works in foreign companies. However, after all, most desktop engineers are third-party companies in external enterprises and may face the danger of being cut off by Party A at any time. Therefore, it is best to accumulate more technical experience and contacts during the work period, so as to further develop to the technical or management type in the future.

This article is from the "It Xiao ge" blog, please be sure to keep this source http://itxiaoge.blog.51cto.com/7885208/1567825

Desktop engineer experience